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PetSmart Winchester love pets, and we believe loving pets makes us better people. That’s one of the many reasons we do Anything for Pets – because they will do anything for us. Anything for Pets is our commitment to pet parents, it’s how we do business and who we are as pet lovers. As the leader in pet care, we make our decisions based on how we can bring pet parents closer to their pets.

From dressing in matching costumes, to finding the perfect treats and toys, we innovate solutions and unique, must-have products to create more ways for pets to be a part of our everyday lives.

Our trusted and skilled associates share the same passion for pets as the pet parents we serve, helping pet parents choose from our offering of the largest variety of pet products and services in one convenient place – in your neighborhood or the palm of your hand. With more than 1,660 locations in North America, we pride ourselves on our unrivaled variety of pet food, treats, toys, and apparel, as well as our services including training, grooming, boarding and more.



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Reviews (20)

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4.5 out of 5.0
Rating 4.5

Review Summary


Here's a summary of the recent reviews on The Pet Community - Powered by AI
PetSmart Winchester has quickly become a local favorite for pet owners, thanks to its wonderful customer service and a wide variety of pet supplies. Customers have praised the knowledgeable and friendly staff, especially noting individuals like Kelsie for her help with tortoise adoption. The store is celebrated for having everything one might need for various pets—from bunnies to geckos. Despite a few customers finding the staff a bit distant, the majority feel warmly welcomed, often greeted right at the door, and enjoy interacting with the animals in-store. The location in Winchester, Va, is particularly noted for its awesome staff. PetSmart Winchester isn't just about shopping; it's a place where pets like Nola enjoy grooming sessions, leaving with silky coats. While there has been an occasional hiccup, especially in the grooming department, the store shines with its range of quality products, helpful employees, and an on-site vet staff that treats pets with utmost care. Whether it's picking up a specific cat's urinary wet food or getting a pet ID customized on the spot, PetSmart Winchester is a go-to for pet owners seeking a reliable and friendly shopping experience.
Last Updated: 2024-02-27


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  • Alesia Newlin
    Reviewed on Google

    Wonderful customer service. Was waited on very promptly, the young lady that helped me was very knowledgeable about what I was purchasing. Will be going back to make more purchases.

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  • Jason marple
    Reviewed on Google

    Big thanks to Kelsie! She was very knowledgeable and helpful with helping us pickup out our first tortoise with all the necessary accessories.

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  • Melissa Tharp Sager
    Reviewed on Google

    Good pet store. Lots of options.

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  • Alysia m
    Reviewed on Google

    Always have everything I need for my bunny girl and gecko guy.

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  • Paul Weatherby
    Reviewed on Google

    Arrogant, unfriendly staff. 😡 Asking them the simplest of questions is like pulling teeth. Just walk out the door. Better choices elsewhere.

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  • Zachary Hall
    Reviewed on Google

    They always greet me at the door there, and I always get to say hi to the birds and amphibaminals when I go through!

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  • Carol Semla
    Reviewed on Google

    Winchester Va very friendly. Awesome staff.

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  • Ann Miller
    Reviewed on Google

    Picked up order. No issues

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  • nicole Riblett
    Reviewed on Google

    Been my go to for my one cats urinary wet food. They are always helpful and plenty in stock.

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  • Jenelle Embrey
    Reviewed on Google

    Great place to have pet IDs customized on the spot.

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  • Ron Allwine
    Reviewed on Google

    Quality products, great variety, super friendly staff and very helpful.

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  • Ash Wells
    Reviewed on Google

    The vet staff at this location is amazing ! Very nice to customers and they cate for your Animal as if it’s their own! Great staff, great prices ! We stopped going to our vet of 5 years once we came here !

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  • Randy Wright
    Reviewed on Google

    It was fun for the first time being there I had a good time

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  • Sherry Polk
    Reviewed on Google

    Very helpful employees. They found exactly what I was looking for

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  • DIann James
    Reviewed on Google

    Always a treat for Nola to shop here. Here’s Nola after visiting the Grooming Salon. Her coat is so silky as she’s growing out from an all over very short cut.✂️

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  • Olga Banessa
    Reviewed on Google

    The worst experience ever, my first visit for grooming my Mini Snauzer and the last. They didn’t perform the haircut that I told them, neither clean the ears, eyebrows. They told me my dog was agresive, my dog is 11 years old and I never had a problem before. When I asked for my money so I can take him to his usual groomer the gave me only have of the money. They should call me if they taught they can’t handle my Mini Snauzer. I can’t imagine how is going to be with a big dog. Something to think about. NOT RECOMMEND IT TO ANYONE THAT REALLY CARE ABOUT THEIR DOG.

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  • Alisa Mckinney
    Reviewed on Google

    Lots of furbabies were at the store. I love visiting so I can pet all the doggies.

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  • Logan Six
    Reviewed on Google

    They were very helpful and also welcoming. I was able to make my purchase with confidence

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  • Karolyn Morgan
    Reviewed on Google

    Pet Smart has everything your pet needs – and some thing you need for your pet 😉

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  • Megan King
    Reviewed on Google

    This PetSmart was nice and clean. The staff was nice.

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Business ID: 55493

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