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PetSmart Woodbridge love pets, and we believe loving pets makes us better people. That’s one of the many reasons we do Anything for Pets – because they will do anything for us. Anything for Pets is our commitment to pet parents, it’s how we do business and who we are as pet lovers. As the leader in pet care, we make our decisions based on how we can bring pet parents closer to their pets.

From dressing in matching costumes, to finding the perfect treats and toys, we innovate solutions and unique, must-have products to create more ways for pets to be a part of our everyday lives.

Our trusted and skilled associates share the same passion for pets as the pet parents we serve, helping pet parents choose from our offering of the largest variety of pet products and services in one convenient place – in your neighborhood or the palm of your hand. With more than 1,660 locations in North America, we pride ourselves on our unrivaled variety of pet food, treats, toys, and apparel, as well as our services including training, grooming, boarding and more.



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Reviews (20)

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3.2 out of 5.0
Rating 3.2

Review Summary


Here's a summary of the recent reviews on The Pet Community - Powered by AI
PetSmart Woodbridge appears to be a go-to spot for a wide variety of pet needs, from essentials to specific items catering to pets with special diets. The store layout is praised for its consumer-friendly design, making shopping a breeze. Many customers have had positive experiences, highlighting the store's extensive selection for all kinds of animals and noting the friendly, helpful staff that makes shopping there a pleasant experience. There's a particular commendation for the store's role in facilitating pet adoptions, although one potential adopter shared a less favorable encounter regarding communication and customer service in this area. Some customers have pointed out areas for improvement, such as the grooming service and an incident of perceived poor customer treatment. Despite a few hiccups, such as occasional service cancellations and concerns over pricing, the overall sentiment leans towards a friendly atmosphere and a worthwhile visit for pet owners, with many appreciating the effort PetSmart Woodbridge makes to cater to their and their pets' needs.
Last Updated: 2024-02-27


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  • Valarie Grady
    Reviewed on Google

    Had exactly what I needed, the store layout is perfect, shelves and lanes were labeled keeping the consumer in mind

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  • Kel M
    Reviewed on Google

    Great store, they always have the right food for my pets.

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  • D P
    Reviewed on Google

    I go to petco in Woodbridge to adopt a cat.. I figure instead of buying a cat from a breeder I rather adopt from humane society. I see this beautiful cat named Mason, I carried him and actually bonded with him, he was so cuddling and calm I said to myself Mason is it, he’s coming home with me, I completed the adoption application with three references as require, I was told I would get a call by someone named Toni, the next day I get a call from Toni, not sure if she woke up on the wrong side of her bed, but this individual was rude, discouraging and condescending. She was trying really hard to have me adopt another cat that I’ve never seen, she proceeded to tell me that Mason comes with another cat name Kevin and that I would have to adopt both because Mason is always with Kevin, that they were together in their cage at petco, I told her Mason was not with another cat in a cage he was by himself and I’m really interested in Mason only, she tells me that she would let me know because she taking Mason to Vegas and if in case no one adopts him that she would call me. I thought they welcome people to adopt pets not discourage you and get you upset giving you attitudes. I just wanted to adopt a cat, I rather give the money to Humane Society rather than give it to breeders. Didn’t make any sense to me how all this went down. I hope and pray that Mason gets a good home. I will be contacting a breeder to get my cat friend. Thanks Toni for changing my mind.

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  • sunbichu
    Reviewed on Google

    Terrible service I took my dog and the Vet told me to wait because she was going to be fast. From 345PM I waited to 6:00PM why not tell me to come back instead of waiting because that is what they usually do. While waiting a lady was waiting on information about her medical insurance because she brought her dog to get his ears clean and he ended up coming out with a muscle damage to his leg. Becareful check your dog’s when they come out from this place. Be aware

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  • grisel pelaez
    Reviewed on Google

    it was great. has lots of stuff for all types of animals. only downfall is that it REEKS of dog pee but given that it’s a pet store it makes sense.

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  • Rosa Prince
    Reviewed on Google

    They cancelled my appointment and didn’t call me to reschedule.

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  • Robert Hill
    Reviewed on Google

    Very nice pleasant people are very nice to help you with anything. You need just a nice place overa

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  • Joselito Jimenez
    Reviewed on Google

    Friendly place especially for pets

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  • DP150
    Reviewed on Google

    Never had a problem just a little pricey. That’s every were now though

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  • Joseph A. De Jesus
    Reviewed on Google

    My cat has special diet needs, and requires a prescription for his food, so this is where we shop. The staff is friendly and very helpful. Just an overall, pleasant, shopping experience.

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  • Frank Crincoli
    Reviewed on Google

    Very frendly.

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  • Michael Edwards
    Reviewed on Google

    Lots to choose from but a little overpriced. I like their food selections. Customer service is great.

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  • Rohini Gudi
    Reviewed on Google

    Always coming with some random excuses to not cut my dogs nails bc he is a very anxious dog & when they do- his nails are still always sharp and or broken. My dog was not sedated at all and he always has anxiety espc when I bring him here. I gave him a trazadone 5 mins before the appt but again he takes this daily for HIS ANXIETY ! And it was not busy at 9 am, would’ve taken five mins – the groomers rude and bland behavior saying they wouldn’t do it if he was sedated was absurd – espc when they saw how anxious he was acting … one of them had his back turned the whole time but still chimed in…they don’t even know they’re own policy- it’s only if he’s showing sign of sedation or different medication. If you don’t want to do your job just say that, I told him he was on the medication out of courtesy and to make their job easier as well as the comfort for my dog. Do not recommend this store for your pets grooming needs. Anywhere else I take my dog he is happy with getting his nails trimmed/buffed.

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  • Sugey Di
    Reviewed on Google

    My own opinion…a lot species shouldn’t be in cages.

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  • edel rodriguez
    Reviewed on Google

    Personal muy respetuoso y amigable ,

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  • Annette Leslie
    Reviewed on Google

    One of the cashiers decided to follow me, my sister and my dog around the store. I truly believed it to be racial profiling. I was simply looking for clothes and a new leash. She was not helpful, and I did report her to another cashier. I would hope she had a convo with management. If I decide to shop there again and this happens again, there will be a report made !!!

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  • Steve Cohorsky
    Reviewed on Google

    Overall easy experience

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  • angela taggart
    Reviewed on Google

    The fact that my cousin sent her dog here and “the groomer” said “the hair is to close to the pink, let it grow more”, if you cannot identify what a “paw pad”… PETSMART should make sure employees handling sharp objects etc. on these fur babies, KNOW what they are doing. And employees should make sure they know ENOUGH before entering the grooming industry.

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  • Ron Burwan
    Reviewed on Google

    Not that a 1 star review is going to matter to them as a company.. but have to let people know, had an appointment for grooming yesterday, first call was to push the appointment back what was fine, then the next call was to cancel the appointment 20 prior to the new time scheduled.. if that wasn’t enough rescheduled it for today and received a call its canceled again..total joke.

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  • Cristian Diaz
    Reviewed on Google

    Love the staff here everyone is very friendly very courteous very attentive I come here once a week for all of my bearded dragon needs they always have a large stock of crickets and mealworms and wax worms and superworms

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Rating

Business ID: 55505

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