Petbarn Ferntree Gully believe that life is better with pets. We understand the feeling you get when your dog greets you at the door or the warmth of your cat curled up on your lap. We know the unconditional love that pets bring to our everyday lives.
We provide our customers with products; services and advice that they need to become great pet parents. It’s what has made Petbarn Australia’s leading pet supply retailer.
We aim to make shopping for your pets easy. Pet parents will find everything they need for their pets – high quality food, animal pharmaceuticals, fun and boredom busting toys, kennels, hutches, runs & pet carriers, educational books, dog and cat grooming products, pet health products and supplements, pet shampoos and skin conditioners, and loads of good advice.
So whether you’re a new pet owner or an expert in your field, our staff are fully trained to serve you and your pets.
Petbarn has pet specialty stores across Australia (and we’re working on opening more!) If you have pets, be sure to bring them too because at Petbarn stores all leashed pets are welcome!
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Review Summary
Here's a summary of the most recent reviews on The Pet Community
Petbarn Ferntree Gully comes highly recommended by its customers, who heap praises on its diverse and well-priced selection of pet goodies. The staff are applauded for being helpful, knowledgeable, and friendly, often going above and beyond to ensure customer satisfaction. Some customers have highlighted the excellent advice given for their pets and outstanding customer service, with special mentions of the online order process and the offer to upgrade to higher quality products at no extra charge. While some customers noted that the in-store prices were higher than online, the majority found value in their shopping experience. Despite a few hiccups, Petbarn Ferntree Gully still manages to create an overall positive shopping experience for its customers.
Last Updated: 25/10/2023
Suman Naidu
Good selection of goodies for your pet. They are also relatively well priced on most items.
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Alicee
Very attentive and helpful staffs. Definitely recommend this place 🥰
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Gary Walsh
As being a member I took advantage of there specials and yes saved a few bob which is the main aim of shopping around but I would always stick to the same brand
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A D
Prices are completely different to online, force you to sign up to “price match” themselves.
Couldn’t click and collect as no stock (they definitely had stock as I had it in my hand so signed up to get their “price match”
What a ridiculous system. I feel for the employees who have to work for a company like this as you know they are pulling shady stuff on them as well.
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Barry Elder
Finnley just loves pet barn he is so excited to take his mum and dad to see the latest and greatest collection of doggie delights woof woof woof pet barn staff are the bestest of people 👍💖😎
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Tiger Kaye
Amazing staff, love everything about my local petbarn never had a bad time there, everyone has helped when I have questions!!! And my favourite bird to give a pat to when leaving
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Mike Lewis
Friendly helpful knowledgeable staff for cats & dogs
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Sandra Messner
Great service had exactly the cat food I needed.
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Matthew Sullivan
Lots to choose from
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Sparky
Very helpful. Ordered on line and the items were out of stock in store. The manager called me and offered to swap for higher quality products at no extra charge.
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daddys little angel
Absolutely outstanding customer service we had purchased a bird cage from this store but to find we had the wrong boxes and missing parts the lady with blonde hair and glasses was so helpful she went above and beyond to resolve the issues 👍
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dean finche
Excellent service ,friendly staff & layout of there stores , great value for money .
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Josh Butler
Jack provided excellent advice and guidance for our new pupper. Signed up for the puppy training too!
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Terry Swan
Good and quick service
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Zerg
Very clean and modern, some stuff is overpriced but oh well
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Cat B
Quite overpriced – can find the same products much cheaper online
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Calais J
Staff very helpful & friendly. Prices here beat most pet supply chains
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Walter Coppola
Lots of pet needs in a large store …. Helpful, friendly staff ….
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Rexhep Cane
Great service and friendly staff, always ready to help.
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tonyf756
Enormous array of pet products.
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Leigh Mackie
My local store
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Evan Grosvenor
Great and friendly staff
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Adele Greenwood
I needed to weigh my new doggies for worming flea tablet dose. They have a scale up front near the checkout!
Helpful ReviewI also got cheaper online prices for my purchases. Friendly staff.
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Tracy Johnson
Have been shopping here from day 1 since they opened; staff always pleasant and helpful, store is always clean and easy to find what I am after. Incredibly helpful to have Greencross also as part of the store. Highly recommend for all your pet needs.
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Kerry john
Staff are so helpful here.
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Gabrielle Blandford
I am most impressed with Petbarn’s service. I placed my order online at 10:45am this morning, and asked for same day delivery. My order arrived within half an hour! One word – wow!
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Keith Smith
This petbarn has everything you want great service great staff and great special s
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Arnoldy S
Very friendly and humorous store manager
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Krishan Kulasinghe
Friendly, helpful staff. Large store with good parking options.
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Katey Smile
This place is fantastic. I get my pets food delivered same day and they always deliver it so quickly. My rats and I appreciate it greatly!
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Tony Rankin
Great place for pet food
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Helen Horvath
Awesome service and advice. Team are super friendly and very helpful.
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Don Horsburgh
Great parking and an excellent range of pet products. Staff were helpful, Petbarn FTG will be my 1st stop when shopping for pet items.
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Tim Ho
Good pet store and friendly staff. Always have the specific fish food I need in stock.
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Wayne McWilliams
One stop for everything u need. Helpful staff
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neha Khanna
Knowledgeable staff, lots of variety.
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Radison Russell
The staff at FTG Petbarn are awesome. They are always helpful and provide great advice, happily pointing me in the right direction. As for Petbarn they have a great range & I think their pricing is pretty fair considering their overheads.
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Cyrus LWR
Always a great time shopping here at petbarn ferntree gully , great service from awesome people , prices are affordable
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Christine Muskie
Eye opener of what is available for our furries…staff very helpful and actually love their work… happy to support
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Nena Gilbert
Expensive
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Meeghan Bell
Great store with lots of options. Very friendly staff who go above and beyond to help. I love that they price match which is another reason I buy our cat and dog products here rather than online.
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Dianne Swan wick
The staff are always most helpful and our pup loves to come for a visit.
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jennifer juniper
Great store, the staff are very friendly and helpful.
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Jane Millane
Service was excellent and very friendly
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Hayden May
Standard pet store
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walter ponce
No Dog Wash 😣
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David Eaton
Great very helpful staff and good prices.
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Jaki Palmer
Staff are friendly and helpful and the prices are great
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Aliza Shuvaly
Big and beautiful place for all your pets needs a bit pricey.
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Brooke Adolphson
Very friendly and knowledgeable staff
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francis mackole
Takes care of all your pet needs
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J E
I go to a lot of the Petbarns around the area, and the FTG petbarn is by far the best. Immaculate store with items that some of the other stores dont even stock. Friendly & helpful staff. This one is quite far from me, but I will happily drive the distance to shop here.
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Roger Trewenack
Good friendly knowledgeable service
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natalie rivalland
betta fish living in horrible conditions, some of them look almost dead at the bottom of their tiny, unfiltered, unheated and dirty tanks. if you purchase one it will probably be sick and die shortly after buying it due to the terrible living conditions here
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CLaire Johnson
Helpful staff happy to exchange product if itß not quite right for your dog
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Sally Alderton
Good range and service but expensive.
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Richard Spinosa-Cattela
Click and collect very easy
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Jacqui Banks
Very helpful staff! Libbie went above and beyond to help me with the best puppy food i could get, she had great product knowledge and was so friendly and genuinely happy to help me with my questions. Will be going here every time now! Highly recommended.
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Mark Felton
Good range of dog food
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B. M .W
Friendly staff and they had what we needed
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Sam R
The middle aged woman with blue hair at the registrar is quite snarky, we were polite and perplexed by her attitude. Wont return to this PetBarn.
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Petbarn Ferntree Gully
Hi Sam,
Thank you for taking the time to leave us with your experience at Petbarn, we are sorry that you felt it was an unpleasant one. We will pass this information on to the team, please feel welcome to send through any further details around this, to our Customer Service team on info@petbarn.com.au
Thanks
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jane millane
Cool place
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Cassie
I ordered a betta divided tank from online and it came smashed in the mail. That’s fine, I got that sorted out wonderfully through customer service, and I went to the ferntree gully store to pick up a new one. The lady checked it over for me and sent me on my way. Disappointingly, I got home and opened the box and there was a crack at the bottom of the middle compartment. This crack was admittedly hard to see so I don’t fault the lady for not seeing it.
However, my issue lies heavily when I called the store to explain what had happened. I am an experienced fish keeper and I am extremely careful with my tanks. The lady on the phone (who was the same lady who served me) implied that I must have broken the tank. I was pretty upset about that as I’m very careful with my tanks. Anyway, I went back and swapped it again. The lady who served me this time was pretty unfriendly and sent me off with a ‘be careful with it in the car this time’ comment.
Yeah, I won’t be shopping here again, and I’ve been a long time customer. The staff there made me feel terrible for something that wasn’t my fault.
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Darren Alderson
Not enough staff.
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Fred Fully
AMAZING!
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Lyen Rouillon
I have been going here a few years now. Great vets very caring and explain everything clearly and look after your pet very well.
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Ian Hogers
Really nice pet store, staff are very friendly animal lovers and the vet is amazing. The bird loves to cuddle and get scatches!
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Tara Chatfield
Lovely staff and fantastic range. Wish they had a dog wash!
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Grant Sebire
Good levels of stock for the most part, wish that green cross stock more bags of prescription food.
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Paul
The staff were friendly, knowledgeable about their products. I’ll definitely be returning
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Mario Tibaldo
Very helpful
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hardeep singh
Very friendly staff with great experience.
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Helen Thew
Great for everything you need for your pets.
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Paul Murphy
Great staff, and a good Members price!
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adelene foo
Ample parking, good selection and prices.
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George Nicolacopoulos
Friendly staff
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Ricky Greaves
They had what I was looking for &very friendly and helpful staff
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Uma Sudhan
Has pretty much everything your pet needs. Staff were very helpful
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Jordan Steiler
I shop for my dog here all the time. A bit pricey but the customer service is amazing.
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Ben Lewis
Very friendly staff. They are doing a wonderful job during COVID 19. Well done guys.
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Tiffany Gabriel
Lady with blonde hair, black thick glasses and average height is rude and unpleasant every time.
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Brenton Glover
Great range of products and has a vet attached to the side
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Brady March
Friendly staff and good prices
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Robert Stewart
Terrible service and terrible discount system for members
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Stephen Summers
Good for pets. Very friendly and knowledgeable staff.
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lisa onthenet
Good helpful staff
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geraldine mccurdy
Deceiving advertising on discounts
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Jeanette Donner
Excellent service very friendly. Always have what I need
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C Barrett
Typical Petbarn. Light & airy. All the pet supplies you could need. Small & large feed supplies
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Jarrad Manning
Very friendly and helpful Staff
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Melissa Vaughan
Great customer service and clean and well stocked
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Esther Wright
Very helpful and I love that they have cat adoption
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Ricedcrisper (Ricedcrisper)
Best priced catfood I know of.
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Don Humphreys
Bought dog harness
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Andries van Wyk (GenDemo)
No qualms or quarrels.
Helpful ReviewI liked their pet food loyalty program.
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Anne Shinners
Lovely staff excellent service
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Cassie Eagle
Friendly and helpful staff
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Business ID: 15100
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