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The Unusual Pet Vets – Ferntree Gully is featured on The Pet Community as a trusted provider of vet services.

The Unusual Pet Vets – Ferntree Gully Contact Information and Customer Reviews
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Reviews (84)

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4.7 out of 5.0
Rating 4.7

Review Summary


Here's a summary of the recent reviews on The Pet Community - Powered by AI
The Unusual Pet Vets – Ferntree Gully, has garnered positive reviews from numerous rabbit owners who have visited the facility. Many have commended the clinic's professionalism, particularly Dr. Sharon Tsim, Dr. Lydia, and Dr. Zoe, who have been praised for their compassion, care, and expert advice. The clinic's services, ranging from general check-ups to emergency surgeries, and even vaccinations, have been highly recommended by customers. Despite a few concerns about pricing, clients express trust in the clinic due to the team's impressive knowledge and dedication to small animals. A few instances of post-visit follow-ups were also appreciated, showcasing the clinic's commitment to their furry patients' wellbeing. However, one client had a negative experience with a vaccination procedure, which resulted in unfortunate losses. Overall, most clients feel comfortable and confident entrusting their bunnies to The Unusual Pet Vets – Ferntree Gully.
Last Updated: 2023-10-23


All reviews

  • Tilda Chai
    Reviewed on Google

    Thanks for Dr Sharon Tsim, she is very professional.

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      Thank you so much Tilda!!

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  • CM T (newsoul)
    Reviewed on Google

    Took my bunny rabbit for emergency visit because she had just given birth sadly the baby did not survive but was able to get her to do a general check up and so glad she is doing well even after miscarriage and got many tips and advice from Dr. Lydia however bit pricey for us

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    • The Unusual Pet Vets – Ferntree Gully

      Thanks for your review, we are glad you were happy with our advice. Take care 🙂

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  • Vanessa Jayasinghe
    Reviewed on Google

    We have been taking out little bunny here for the last 2 years. They have been amazing and so helpful with our bunny. Highly recommend for all buns in the area!

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    • The Unusual Pet Vets – Ferntree Gully

      Thank you so much Vanessa 🙂

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  • Treasure Aratema
    Reviewed on Google

    Had to unfortunately put down our young bunny due to some health complications. They were able to fit us in on a busy friday afternoon and Dr Sharon was more than comforting and kind during such a hard time. We are deeply grateful for her demeanour throughout the entire process. Thank you Dr Sharon! ❤️

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    • The Unusual Pet Vets – Ferntree Gully

      Thank you so much. We hope you are doing okay and are here if you need anything or want to chat ❤️

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  • Hannah Biggin
    Reviewed on Google

    Amazing place with lovely staff. We first came here after a recommendation from a friend after my rabbit had some problems were quickly able to fix them with a few diet changes. I trust them with my rabbits and i love how much you care for them. Would 100% recommend to people because good rabbit savvy vets are hard to find. Thank you for caring about bunnies and other small animals!

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    • The Unusual Pet Vets – Ferntree Gully

      Thank you so much Hannah ❤️

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  • Uyen Dalkin
    Reviewed on Google

    The best Vets for small animals, both my rabbits got neutered here and they
    all recovered within 24hrs. Highly recommended unusual pet vets for small animal parents.

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    • The Unusual Pet Vets – Ferntree Gully

      Thank you so much ❤️

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  • anne post (Annabel)
    Reviewed on Google

    Very new clinic. Reasonably priced for a specialised exotic vet.

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    • The Unusual Pet Vets – Ferntree Gully

      Thank you so much ❤️

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  • Dunya Sandeepanie
    Reviewed on Google

    Dr Zoe is amazing, she took good care of my boy (bunny) and made sure he was up to date on his shots and healthy. Would definitely recommend this place for your exotic pets they love their job and the animals they see and treat them like their own.

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      Thank you so much Dunya!! ❤️

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  • Mike Dyson
    Reviewed on Google

    Our first time owning bunnies and so many questions and worries. The staff were amazing, their knowledge, and care were next level. Already recommending this place to all i know

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      Thank you so much Mike ❤️

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  • H Lam
    Reviewed on Google

    The rabbit had broken its leg, took it to the clinic as I was told about it from an emergency vet. I was guided through the process and given advice, the cost was around what I expected. Lydia did the first check and Zoe the operation to amputate the leg. A week post op and bunny seems to be doing well. Everyone there was empathetic and patient and we still have our bunny! Thank you team.

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      Thank you very much ❤️

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  • Jerin Jose
    Reviewed on Google

    Great team and excellent service!!! They even called to follow-up on my bunny after his surgery. Thank you

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      Thank you so much Jerin ❤️

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  • Ally Rose
    Reviewed on Google

    Couldn’t recommend Melbourne Rabbit Clinic enough! The care and expertise showed by all the staff here is phenomenal. Following their recommendations, I purchased the Hop Start Package for my rabbit Daisy. She has never been happier after quickly recovering from her neuter and all her problems have been fixed just as the vet predicted. Thank you so much to everyone at Melbourne Rabbit Clinic!

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    • The Unusual Pet Vets – Ferntree Gully

      Thank you so much Ally ❤️

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  • Maira Robledo Del Toro
    Reviewed on Google

    The words of gratitude that I have with Melbourne Rabbit Clinic, their professionalism and the love they offer in their service, I have been with them for almost a year and the truth is that all my experiences have been positive with them, they listen to you and are aware that you bunny is always fine, but I am VERY THANKFUL especially for Evana🥰💖, the manager of the place, she has a great human quality where she always helps you with the slightest doubt with the best attitude and patience, I know I can count on her for what that my bunny needs, I have no words to thank her, and the staff of the clinic, I SUPER RECOMMEND IT 🤩🤩🤩

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    • The Unusual Pet Vets – Ferntree Gully

      Thank you so much Maira! That means a lot to us 🙂

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  • EviLFiL
    Reviewed on Google

    Very professional and friendly.

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  • Timmy Toppy
    Reviewed on Google

    Love the welcoming receptionist and the vet. They treated my fur babies with care and also followup the subsequent day, just to make sure my bunnies are recovering well.

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      Thank you so much Timmy!

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  • Dani L
    Reviewed on Google

    Very professional vets there! They have the vaccination available when every other vet clinics I called don’t. They know rabbits so well that I was feeling very comfortable and confident to let them take care of my rabbit even though its further from home!

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    • The Unusual Pet Vets – Ferntree Gully

      Thank you so much Danielle! That means a lot to us 🙂

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  • Arshdeep singh
    Reviewed on Google

    Took 8 of the baby rabbit for vaccination was charged $800 for 8 of them. Same vaccination quote from Dandneong vet hospital was 335$
    Place is a rip off. All 8 baby passed away in 2-3 days. Was told on the day vaccination starts working in 2-3 days. Following day after the vaccination two baby rabbit passed away called and asked is there anything I can do to save them and was told vaccination takes 21 days to work. Very manipulative place charge a lot of money and no don’t care about the pet only thing they after is your money 💰

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  • Dave Mitas
    Reviewed on Google

    The best team for our VIR Louie 😁

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    • The Unusual Pet Vets – Ferntree Gully

      Thank you so much Dave!!

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  • RAY Lowe
    Reviewed on Google

    Has amazing knowledge and very caring.

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    • The Unusual Pet Vets – Ferntree Gully

      Thank you so much Ray!! 🙂

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  • Carla df
    Reviewed on Google

    I would never take my rabbit anywhere else! Every staff member is beyond lovely and they take such pride in their work. I know my bunny is in the best hands with the Melbourne Rabbit Clinic 10/10

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    • The Unusual Pet Vets – Ferntree Gully

      Thank you so much Carla 🙂

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  • Alan Barker
    Reviewed on Google

    These people love rabbits and are very caring and friendly

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    • The Unusual Pet Vets – Ferntree Gully

      Thank you so much Alan!

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  • judith crotty
    Reviewed on Google

    Amazing, experienced and caring people, who obviously love rabbits and guinea pigs.

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    • The Unusual Pet Vets – Ferntree Gully

      Thank you so much Judith!

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  • Susan Quartermain
    Reviewed on Google

    Friendly, talented and caring staff.

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    • The Unusual Pet Vets – Ferntree Gully

      Thank you so much Susan!

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  • 盈秀楊
    Reviewed on Google

    Good Doctor 👍👍good team 👍👍

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  • David Chambers
    Reviewed on Google

    Great help rabbit foot was amputated no problems

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  • Bron Burton
    Reviewed on Google

    Expert Vets specialising in rabbits and guinea pigs. Kind, professional and expert treatment and advice. Thank you Dr Cathy. Was well worth the 45 minute drive.

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      Thank you so much Bron!!

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  • Peter Sorocuk
    Reviewed on Google

    Great knowledgeable compassionate and wise staff. Nice venue

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    • The Unusual Pet Vets – Ferntree Gully

      Thank you so much Peter!

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  • Sofia Pavlidou
    Reviewed on Google

    A massive thank you to everyone for taking care my other half, my little Beba!!!

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      Thank you so much Sofia

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  • Huay Jiun Lim
    Reviewed on Google

    After 5 long weeks of battle we have to let our little piggy go. Melbourne rabbit clinic staff are so compassionate and so accomodating to our situation. Would highly recommend them to any piggies owners.

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  • Kathy Lepan-Walker
    Reviewed on Google

    The staff at Melbourne Rabbit Clinic are all so professional and compassionate. They looked after our two Guineas pigs with the best of care and showed just how much they adore this species.
    Today when one of our Guinea pigs required surgery that had an unfortunate discovery, we were given options and felt well informed. They allowed us the time and space to say goodbye to our beloved family member.
    It was to our surprise that when we paid the bill we were charged a very modest amount. We had expected to pay much more. This shows just how much they have the animals best interest as their priority.
    Humane, compassionate, professional. Thank you so so much.

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    • The Unusual Pet Vets – Ferntree Gully

      Thank you so much Kathy!

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  • Kathryn Bentley
    Reviewed on Google

    This vet really cares about the little fur babies. Wonderful care even though covid lock downs.

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    • The Unusual Pet Vets – Ferntree Gully

      Thank you so much Kathryn!

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  • Deb
    Reviewed on Google

    Fantastic and friendly staff with passionate vets who have amazing knowledge of guinea pigs.

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  • Ash Smith
    Reviewed on Google

    Lovely staff and great knowledge of rabbits and guinea pigs, expensive though 🙁

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  • Bruce Fraser
    Reviewed on Google

    Really friendly and knowledgeable staff!

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    • The Unusual Pet Vets – Ferntree Gully

      Thank you so much Bruce!

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  • Ashish Nair
    Reviewed on Google

    Professional, Pleasing and Prompt

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    • The Unusual Pet Vets – Ferntree Gully

      Thank you so much Ashish!

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  • Jessica Alldis
    Reviewed on Google

    absolute best place to take your bunny. staff are lovely and extreamly knowledgeable

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    • The Unusual Pet Vets – Ferntree Gully

      Thank you so much Jessica!

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  • Melanie Heffernan
    Reviewed on Google

    The only place in Melbourne to take your rabbit! We have been taking our bunny to MRC for over 10 years. They love our bunny and we love them! (Bunny is on the fence regarding her love for the vet 🤣) Their experience and expertise in bunnies is amazing and makes you feel like you are getting the best specialist advice. A must for all bunny owners! ❤🐇

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    • The Unusual Pet Vets – Ferntree Gully

      Thank you so much Melanie!

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  • Ian

    I just want to personally thank the team at the Rabbit clinic who cared for and helped Ginella with her teeth and bringing her back to life. It was touch and go for a little while. The were very responsive and professional when dealing with my sick Rabbit Ginella. In particular Sharn who cared for her around the clock until she was better. I would definitely advise all rabbit owners to take your little furry friends to visit the clinic knowing you will seek good care and professional help.
    Once again I thank you for the tremendous help and support for my little Ginella

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  • Lidia Martin
    Reviewed on Google

    Amazing Team, have had appointments here for around 7 years so far. Always a great experience and great advice , happy to travel the 40 min drive out to the clinic as the level of care and knowledge is exceptional 🙂

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      Thank you so much Lidia!

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  • Brad Dyer
    Reviewed on Google

    Nice caring staff that obviously have passion for Rabbits and Guinea pigs. Reasonably priced as well.

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    • The Unusual Pet Vets – Ferntree Gully

      Thank you so much Brad!

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  • Kamil Zagorski
    Reviewed on Google

    Great care and specialists dedicated to rabbits and Guinea pigs. Our Guinea pig has undergone a successful surgery. The scar is clean and is healing beautifully.

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      Thank you so much Kamil!

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  • Daniel Sun
    Reviewed on Google

    Very nice people..

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    • The Unusual Pet Vets – Ferntree Gully

      Thank you very much Daniel!

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  • Ian Garnett
    Reviewed on Google

    I just want to personally thank the team at the Rabbit clinic who cared for and helped Ginella with her teeth and bringing her back to life. It was touch and go for a little while. The were very responsive and professional when dealing with my sick Rabbit Ginella. In particular Sharn who cared for her around the clock until she was better. I would definitely advise all rabbit owners to take your little furry friends to visit the clinic knowing you will seek good care and professional help.
    Once again I thank you for the tremendous help and support for my little Ginella

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    • The Unusual Pet Vets – Ferntree Gully

      Thank you very much Ian!

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  • Erik Andreas
    Reviewed on Google

    Absolutely amazing service and very empathetic staff

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    • The Unusual Pet Vets – Ferntree Gully

      Thank you so much Erik!

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  • R Simmonds
    Reviewed on Google

    Staff are always so friendly and attentive

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  • Cat K
    Reviewed on Google

    Caring staff and vets.

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  • Paddy BD
    Reviewed on Google

    The Melbourne Rabbit Clinic are amazing! The level of care is extraordinary. Dr Wong has done a fantastic job with my guinea pigs. Very grateful for keeping my girls happy and healthy 🙂

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    • The Unusual Pet Vets – Ferntree Gully

      Thank you so much Paddy!

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  • Jane Strooband
    Reviewed on Google

    Great team very nice clinic

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    • The Unusual Pet Vets – Ferntree Gully

      Thank you so much Jane!

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  • Lu B
    Reviewed on Google

    You are the best best vet for rabbits! Very caring and professional on checking, reasonable price all the time and super patient with both the owners and rabbits!

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  • Keith stephenson
    Reviewed on Google

    Totally committed to your furry critters, they feel your pain!

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      Thank you very much Keith!

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  • Ben Wiseman
    Reviewed on Google

    Have always taken my bunnies here. I trust them and believe the staff have our rabbits best interests at jeary. Zoe performed life saving surgery on one of our rabbits who had a massive cyst. We were very satisfied with tje level of care and support.

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      Thank you very much Ben!

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  • Bob Bogisich
    Reviewed on Google

    Professional, caring, friendly vets.

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      Thank you very much Bob!

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  • Iva Reichova
    Reviewed on Google

    Best piggy clinic around! We had our two boy piggies checked and the vet lady was so nice and very good with them (one has a big lump so needs a bit of TLC). So professional and great care. Also received a nice goodie bag and the rates were very good.
    Would recommend highly (and will be back).

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      Thank you very much Iva!

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  • Kay R
    Reviewed on Google

    It’s difficult to find rabbit savvy vets that know what they’re doing.
    After multiple bad experiences with other “rabbit savvy vets”, I couldn’t be more stoked to have come across the Melbourne Rabbit Clinic. We travel an hour just for their services because it’s absolutely worth it. You’d be kidding yourself if you went anywhere else but here for your fur babies.

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      Thank you very much Kay!

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  • Ashlee Robertson
    Reviewed on Google

    Felt extremely comfortable leaving my Guinea Pig in the hands of this team. They are so friendly! Well worth the two hours travel for the outstanding and knowledgeable service.

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      Thank you so much Ashlee!

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  • Charlie Sun
    Reviewed on Google

    Remember to arrive on time, especially for those lives far away. If you are late more than 5 minutes, you probably be refused for the appointment.

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    • The Unusual Pet Vets – Ferntree Gully

      Hi, thanks for taking the time to leave us a review. We have just taken over the Melbourne Rabbit Clinic today so wanted to let you it is now under new management and we have changed the policy regarding late appointments. We will be providing the best care we can and would love for you to reach out if you need anything and are up for giving the new Melbourne Rabbit Clinic a chance. Have a great night 🙂 Dr James

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  • rum02
    Reviewed on Google

    I saw Cathy Wong I believe. What a fantastic VET! I felt like she taught me so much about my Bunny and was considerate about my tight budget. She trimmed my bunnies overgrown teeth and now it can eat again!!!! Life saver weight off my shoulders. Your bunny is the best hands here!!!! <3

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  • Veronica Rutowicz
    Reviewed on Google

    Came in with aged guinea pig and were so well looked after. Vet spent time explaining different options. Thank you!! Left with aged guinea pig and more confidence with our ability to care for him. Great place!!

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      Thank you very much Veronica!

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  • Kristian Isleta
    Reviewed on Google

    They really made me feel welcome and made me feel confident my bun was in good hands

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  • Maria Jupiter
    Reviewed on Google

    They always look after my little fur babies

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      Thank you very much Maria!

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  • j r
    Reviewed on Google

    What can I say about Narelle and her team. Extremely nice and caring people.

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  • Audrey v
    Reviewed on Google

    love the friendly compassionate and highly knowledgeable staff there. been going to this place for years and they have never let me down

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  • Kodok Ceper
    Reviewed on Google

    Super awesome service and the Vets are knowledgeable specialise in rabbit. They have other services as well.

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  • Ali (Ali)
    Reviewed on Google

    Expert help, friendly staff & reasonable charges.

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  • James Dinsdale
    Reviewed on Google

    live near by

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  • Amber Louise
    Reviewed on Google

    Wouldn’t go anywhere else.

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  • Hamid Sarukhani
    Reviewed on Google

    Great rabbit clinic. Zoe was very knowledgeable, made very precise diagnosis, explained me the issue in details.
    They were not pushy to sell products or ask for unnecessary follow up visits.

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  • Steph K
    Reviewed on Google

    Zoey and the team are so amazing and compassionate, the care they gave out little rabbit is amazing!

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  • Charlie Brown
    Reviewed on Google

    Only place I will take a bunny or Guinea pig as they care so much and have expert knowledge of all the things fluffy.

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  • True Form Therapies
    Reviewed on Google

    The staff at Melbourne Rabbit Clinic are so knowledgeable, kind and empathetic. They go above and beyond to take care of your furry friends. Unfortunately my little Henry couldn’t be saved , however, Dr. Cathy and the wonderful vet nurses made our experience a lot easier. Would highly recommend!

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  • Delia McDonald
    Reviewed on Google

    They are amazing with rabbits but are extremely pricey. I paid over $300 to treat mine and was told to come back in a few weeks for a follow up appointment to see if the treatment had worked. I was then charged $70 for the follow up and given a prescription for something new. I was told every time I needed a new prescription, I’d have to come in and pay for a $70+ consult and couldn’t just buy more medicine if needed. Most vets will give you a new script without charging you for a full consult!

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  • Kim
    Reviewed on Google

    My visit here left me with mixed feelings. My guinea pig was unwell and in pain and I turned up at 9.00 am without an appointment. Luckily for me there had been a 10.00 am cancelation so I waited for an hour and they slotted me in. I was grateful for the vet seeing my guinea pig, but I did come away with a bad taste in my mouth. Possibly they could put on another part time vet if they are that busy so that our little pets can get the help these vets have trained for.

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  • Jason Kan
    Reviewed on Google

    Melbourne rabbit clinic and their prices for their subpar services is the perfect example of daylight robbery

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  • Jess Hen
    Reviewed on Google

    I called you last Monday about our critically ill bunny. We were at our usual vets with our bunny suffering from stasis and a suspected blockage. We had a referral from our vet. Sadly you would not see our bunny and only had time for an appointment later in the week. We managed to find another rabbit savvy vet, after a lot of calling around who saw us straight away. Sadly our bunny passed away.

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  • Kate Campbell
    Reviewed on Google

    Brilliant

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  • Emily A
    Reviewed on Google

    Staff are super friendly & helpful.
    Even tho they are a little pricey, it’s worth every cent!
    Thank you Melbourne Rabbit Clinic ❤️

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  • Jane Matheson
    Reviewed on Google

    Great staff, very knowledge and LOVE rabbits. Super glad we found this place! Highly recommend.

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  • Paul Morris
    Reviewed on Google

    Very friendly staff. 100% rabbit

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  • Stephanie Ford
    Reviewed on Google

    Only place I go for my rabbits.

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  • Frank Hildebrand
    Reviewed on Google

    Very helpful to our boi alvin

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  • Neville Flintrop
    Reviewed on Google

    Very good service

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  • The what
    Reviewed on Google

    We have had truly horrible experiences when taking our guinea pigs to local vets. We discovered this place a few years and have not been back to another vet since. We love how geniuenly they care about rabbits and small animals and how capable and experienced they are at treating small animals.
    We cannot recommend this place enough.

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  • Dom Bovo
    Reviewed on Google

    Excellent clinic and wonderful staff. My Rabbits are so lucky to live only 10 minutes away.

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  • Tina-Marie Hess-Fitzherbert
    Reviewed on Google

    Dr Zoe is the best!

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