The Unusual Pet Vets – Ferntree Gully

Cynthia Farr

Reviewed on The Pet Community
First Review 0

Mark Owen DOCTOR DEATH GOLD COAST CLINIC
To whom it may concern,

I am writing with great sadness and frustration regarding the recent treatment of our fig parrot, who tragically passed away following her visit to your clinic.

If you had been familiar with this species, you would have known how sensitive they are to stress, and you would not have subjected her to gassing and blood work—procedures that ultimately led to her death. The stress, the pain, and the lack of appropriate aftercare all contributed directly to her rapid decline.

Despite the clear signs of distress, you sent me home without any pain relief. The medication administered during the procedure wore off quickly, leaving her immobile and in evident agony. You did not provide meloxicam or any form of analgesia, nor did you weigh her to advise on a suitable dose if needed. I stayed up with her all night, watching her suffer. It was heartbreaking to witness, and we were helpless to relieve her pain.

You insisted on blood collection, a procedure I have never agreed to before—not even with Dr Ross, who has cared for my birds for over a decade. In my 61 years of breeding birds, I have never lost one in this manner. I started breeding birds at 10 years old and have worked with sensitive species like fig parrots for the past 20 years. Dr Ross always worked collaboratively, asking detailed questions and making considered decisions. Outcomes were always positive, because his approach is compassionate and informed.

Even after the trauma of the first procedure, you suggested gassing her again—something we clearly told you not to do.

Our hen was only 5 years old. She is now buried, and her mate is fretting. It will take years to find another compatible female. The most painful memory we are left with is how much she suffered before falling from her perch and dying.

Given the avoidable circumstances of her death and the lack of appropriate after care, we are formally requesting a refund for the treatment. We trusted your clinic with her life, and that trust has been deeply betrayed.

Sincerely,
Cynthia Farr Buraggam

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