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Olivers Pets & Plants Contact Information and Customer Reviews
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Reviews (81)
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Review Summary
Here's a summary of the most recent reviews on The Pet Community
Olivers Pets & Plants has a mixed bag of reviews. Many customers appreciate the good range of pet supplies and plants, along with the friendly and helpful staff, which makes for a pleasant shopping experience. The young staff, including a standout named Ethan, are often highlighted for their excellent service. However, some customers have raised concerns about animal welfare, noting poor conditions for birds and small animals like rabbits and guinea pigs. There's also been talk about reduced product quantity and a dip in customer service, possibly linked to a change in ownership. Despite some negative feedback, many still enjoy the variety of products and the atmosphere at the store.
Last Updated: 28/11/2025
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Business ID: 10039
Kim
First Review
Unfortunately Olivers has developed a well-earned reputation for rudeness and incompetence.
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Rosemary Parsons
Like this shop very much
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Nicole Lee
Helpful staff, cute animals, almost always have what I need for my pets. Garden/plant area is good also.
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Hernando Chaparro
Do they have new owners? Lately it has gone drastically downhill for the following reasons:
1. Birds don’t have any sunlight, dirty cages water etc.
2. Before the rabbits and guinea pigs were in bad conditions but now it is just outrageous, they are cruelly overcrowded and they were bleeding the last time I saw them (apparently the conditions in which they’re kept induces fighting)
3. The fodder packages seem to only contain half of what it used to, they have definitely decided to slash costs wherever possible.
4. Customer service is virtually nonexistent now, even the people behind the counter are unpleasant, possibly due to change in ownership?
How terrible must these people be to keep animals in such awful conditions. Foucus solid on profits and the ethics have been thrown out the window!
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ابو سمره السوري كنعان
(Translated by Google) I have all kinds of pets
And excellent merchandise
(Original)
Helpful Reviewعندو جميع انواع الحيوانات الاليفه
وبضاعه ممتاذه
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Andrew B
Good range for most pets and horses, really helpful service. Pleasant experience
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Rachael Dean
Great service and help from the young people who work here. Beautiful plants at reasonable prices, great for a browse. At one visit I was lucky enough to be able to watch the snakes being fed!
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Cathy Kelly
Great service large range knowledgeable
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Andrew McCann
Great garden centre very helpful staff 👍😁
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Susan B
Very helpful staff who were more than happy to assist to make sure we received the product we wanted. Large range of dog treats and toys. Not overly expensive.
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Kb
Great place! Very helpful and friendly staff
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matt laverty
Young Ethan blanch is the goat. He would put MJ too shame. Although he could do with a better haircut, he ie a young king
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Jordana Carbone
Always good here, have a good range of products, rabbits are super cute here they also have fish, turtle, birds, lizards, snakes and fish. Only downside is last time I got fish from here when he opened the lid there was about 10 dead fish just left on the back of the tank lid. That was just one tank.
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Melissa Byrne
Excellent to visit with great customer service. Good range of stock and selection of plants bunnies and birds!
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Brad Ryan
A great store with all the pet feeds you could want as well as live animals like rabbits, snakes and chickens.
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Taniya Reece
Got 2 male Guinea Piggies, supa cite. Ended up with 5.
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Layla Novita
It’s the best pet shop in south Australia💚My dog loves the baths & treats 💚Beautiful colourful friendly vibe inside & outside 💚helpful friendly kind staff & I love the gorgeous gifts & plants 💚
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Claire Otieno
Helpful and friendly
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Robin SKIRREY
Nice interesting well layed out place. Enjoyed wandering around.
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Peter Betts
Good range and quality of plants. Staff friendly and knowledgeable. Loyalty programme results in savings.
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Garry McGaw
Great staff and real helpful, they always go that extra mile for you. Thanks Team.
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Lakoy Ricke
Friendly staff
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Carla McLaren
Favourite place for my chicken/dog supplies.
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Kurt Johansen
Was pretty impressed with their store. First time customer, brought a few vege plants and I will go back for a deeper look.
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Kaz Dior
A unique garden nursery experience. Well worth a visit here.
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Andy L
Go here to buy chickens and chicken food
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Linda Grundy
Love this place, the prices are reasonable and the staff are always very helpful.
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Malcolm Ebel
Excellent service again.
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Paul Manning
Always helpful
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thallia britton
Wash dry blowdryer
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jane kelb
Great place for bulk bird seeds
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JijiTheCat
We brought 4 fantail goldfish on the day of Easter, Two black fantails, one white, and one orange. 8-9 days after all of them besides the orange one had died, I had set up a Aqua One Horizon 182 for them, and properly set up the tank. Now I have the orange fantail in there with a golden commet. When I was looking for the fish I also noticed there was a dead fish in the tank at the time, and several snakes in what it looked to be something a little bigger than what you would put sea monkeys in. Terrible store, horribly bred fish, sick animals. Would NOT reccomend.
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peter fitzgerald
Always something different.
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Naomi Clarke
Friendly, helpful and really affordable quality products. Fantastic if you a looking for something a little different.
Helpful ReviewThis shop also had reptile food and other products that maybe useful for the care of fish, birds, snakes and more. Yes, this shop also had a place to wash your fur babies!
In store toilet, off street parking available.
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Vicki Cutting
Had great advice from Cath/Kath on setting up an outside fish pond.
Helpful ReviewWill be back.
Cheers
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Yvonne Miller
Have a large selection of both plants and products for your pet, as well as planter pots. Small aisles but friendly staff.
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Susan Smith
Great variety of pet supplies, plants, pots. Also great place to go with kids to look at animals, rabbits, birds, lizards, fish.b
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Archie Rose
I wash Denis ( My dog)
Helpful Review@Olivers … friendly service and staff
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Robert Shepherd
Had Felix fish sauce cat food which my cats love. Cleared the stalk out.
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Scott Pullen
Great range and prices coupled with friendly staff make this a great place to shop.
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Simone Topham
Awesome place
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Jeffrey Schulz
Good service, friendly staff
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Brett G
If you are after the best knowledge in pet food then these are the people you need to talk to. Great service
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Stephanie Scanlan
Staff always happy to help. I required a refund. No problems in that regard.
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Laura Kennedy
Got a turtle for my grandson..very helpful staff.. great selection of plants…got a beautiful one half price..cant go wrong !!
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Elizabeth Fitzgerald
Friendly staff good products
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ewan Brunton
Used for dog wash.
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Andy Constantinides
Where had this place been hiding? Not only and amazing pet store but the plants are gorgeous
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Kathy Pensa
More of a pet shop than a nursery….
Staff at counter seem to know very little about the garden side of things…..
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Jasmine Cowen
I am the same as Paul. Shop here for years. We bought a couple of what was sold as butterfly tails. They are actually Google eyes. They had a stick looking thing near its eye. Thought it was part of the fish but could not see it when searching. Within days one was getting really sick. I search and search then realised they were sold with a parasite called anchor worm! One had now passed 10 days after purchasing and the other is not well at all. Now treating the tank to try and get rid of the parasite. The aquarium shop does not like the likely hood of number 2 surviving
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Ailsa Hamilton-Steel
Always great deals and friendly service
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Lisa Callaghan
Good variety of pet supplies
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Robby Anderson
Great place for pet supplies and gardens. The staff are always friendly and helpful. Why would you go anywhere else?
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Matt Cousins
Great place to visit. Picked up a couple of goldfish for the kids. Got super service from the staff. Always a good time!
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TF Kaethner
Friendly and reliable
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Michael Schmidt
Everything you need
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Denise Galer
Helpful staff
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Iris Curtis
I shop occasionally at Olivers and have always loved the store for pet supplies and plants. For Christmas I purchased 3 pots, 3 plants and a bag of potting mix. I returned home and immediately repotted, watered and placed with my other plants. I noticed one of the plants (of which I had purchased 2) was drooping and looking very sad. I left it for about 2 weeks with no success. I returned to Oliver’s to ask for a replacement and was told
1. I had over watered it, my response was I’d only watered it the once.
2. What location in the house was the plant and did I have the air conditioning on as it may be too cold for the plant.
3. This particular plant should only be sprayed with water.
4. The healthy identical plant was of no relevance.
5. Due to the fact that I had ‘over watered’ the plant there was nothing they would do.
6. Unfortunately I won’t be returning to Oliver’s in future
7. I went to Bunnings and purchased a new plant as this company will replace a defective product
I gave 2 stars as 2 of my 3 plants I purchased did survive
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Desmond Sundqvist
Good prices, helpful staff
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Zenkat Zenkat
Good service friendly staff good range of products
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Nidhi Jose
Wonderful place for pets and plants. Pets and plants are healthy and reasonable in price.
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Fabian Rojasyyy
Great staff service
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Chris Pile
Good spot to get pet chickens, rabbits, fish etc.
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Jeffrey
For ME just the staff is enough they go above and beyond their call of duty plus just love the garden section regards Jeff Goss
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Belinda Sziller
great service. very helpful and knowledgeable staff. good prices.
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vanessa brusnahan
Always friendly staff and great service ☺️
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clare speechley
Super friendly and helpful staff 😊
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zenkat zenkat
Good service helpfull staff
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Tony Hansen
Friendly staff, great range, reasonable prices.
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tony Sloane
Huge range of pet supplies and garden products with plants available as well
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Stewdeezal
Great service from the lovely staff, well looked after animals and quality snacks and food for pets of all kinds. One stop shop, definitely recommended!
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Wez murphy
Great friendly staff always willing to help
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Rob Mutton
Great service.
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Dr phil Phil
Reasonable range of products
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Shah Haque
Good and friendly service. Reasonable price with plenty of product options.
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Raquel Yeomans
Large range of animal supplies, including straw and hay. There is a plant sale atm.
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Kathy Inglis
Lovely friendly staff…
Helpful ReviewGreat atmosphere…
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Tom Wilson
Just got chicken food. Seemed OK, lil messy and a few hazards that someone may trip on to be honest. Tidy it up a bit please!
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T L
Friendly staff
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jeffery goss
For ME just the staff is enough they go above and beyond their call of duty plus just love the garden section regards Jeff Goss
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Roger Webb
Can look everywhere else but always go back to Olivers for all your pets needs.
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