Perth Veterinary Specialists

Brian Minett

Lauren Muir

Jho S

We have been coming here for years, asy dog had/hasany, health issues.
We have always been happy with the service and all the staff is very helpful, polite, and friendly.
I can’t complain about a single thing.
My dog is not the easiest to deal with but vets an nurses are very understanding and calm with him.
Reception staff is also wonderful, they always try their best to help as much as possible.
Highly recommended

Share this review:

Talia Turner

Kara Kitchen

Jean Wong

2 Deaths in under 3.5 weeks.
My lymphoma cat, in full clinical remission, died of euthanasia due to acute renal failure from chemotherapy, possibly doxorubicin. Kidney tests were fine just 2 months prior. On intravenous drips, animals can appear to improve superficially. PVS was understaffed and diagnosis was provided when he ‘had no more kidneys left’. Emergency wouldn’t see him without oncology seeing him first and oncology was fully booked, not even 5 minutes was available. The senior oncologist (SO) and clinic manager (CM) handled this tragedy with care, compassion, a card, flowers and paw print. She also reducing the bill total. We shared some feedback and PVS followed through with a mortality and morbidity review and vowed to improve their processes.
At the same time, my dog became very ill. PVS successfully stabilized the symptoms. On Day 2, Clinicians wrote (in their own notes) that he needed a Medicine Internist Specialist. No official diagnosis or understanding of cause, more IV drips. He wasn’t eating and surgery was offered. Offer was declined. PVS said he could be discharged when he started eating on his own, possibly in 2-3 weeks (cost was about $1,000 per day already). Day 6, he started eating. At discharge, I discovered painful melting, corneal ulcers in both eyes. Staff had taken off his collar-cone and mis-labelled his eye medication between Left and Right and applied incorrectly. I was left to deal with the aftermath – HOURLY eye drops, 24-HOURS a day to save his eyes. A few days later, my dog’s condition deteriorated, and he was in a fight of his life. PVS told me to bring him back. For what? More costs without a real solution? Fed up, I sent him to another hospital and was immediately attended by multiple Medicine Specialists Doctors and Nurses, all of whom were highly invested in his ongoing care and condition management.
Discharge notes said to see the PVS Medicine Specialist in 2-3 weeks. There was no cause or diagnosis found, so I asked PVS – what was the basis of that recommendation? I was informed by PVS that they had 1 Medicine Specialist and their next available appointment was in 2-3 weeks. I questioned whether this discharge note was based on the wellbeing of my dog or their appointment books? They responded with a phone call from a non-clinician New Manager (NM) to tell me this would be the last call they will have with me and would not say whether 2-3 weeks was urgent or not. By this time, and my dog had been euthanised too, so this conversation was incredibly upsetting.
Both pets were hooked to IV drips, superficially improved, were discharged and died shortly after. The previous offer to keep my dog for a further 2-3 weeks instead of immediately seeing a Medicine Specialist when other vets have capacity no longer sits well with me. Conditions have the potential to progress if not treated properly or early enough. These decisions can be the difference between living and dying.
The next phone call with the SO was attended by the NM as a witness “for safety reasons”. A possible risk/threat had obviously been communicated when no such threat was ever made. The SO was again, a good listener, incredibly compassionate, professional, and acknowledged the feedback as material that could be useful to improve this practice and the NM had exited the call before it ended when he had failed to acknowledge my concerns and the SO acknowledged my feedback as reasonable.
I really hope nobody goes through what I went through. I have regretfully lost both my boys in under a month.

Share this review:

margaret grindrod

Jason Gledhill

thank you for your friendly service and excellent animal handling skills when dealing with zeros cut tail.

after hours prices aren’t nearly as steep as i thought they would be.

As of 2020 I have been back with Zero’s younger brother Ringo for an aggressive tumors removal.

I could not be more impressed with the entire experience and professionalism.

Thanks @perth veterinary specialists.

Share this review:

Julie Maiolo

It took quite some time for us to get into this practice for ACL surgery. The whole process took 3 months. Whilst we were waiting for surgery, our dog did his other ACL. The first ACL surgery cost us over $8000.00 which is a totally ridiculous, over inflated, padded charge. They even had the gall to try and hit us up for $60.00 for a plastic bucket to put over our dog’s head on the way out after the op. There is no way we (or most people for that matter) can afford $16000.00 for two ACL surgeries. I have since rung around and have been quoted by two reputable Veterinary surgeons $5000.00 for the same treatment. This place is just greedy……

Share this review:

Holly