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Reviews (21)
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Review Summary
Here's a summary of the most recent reviews on The Pet Community
Betta Pet Systems has been receiving quite a bit of buzz for their custom cat enclosures, with many customers praising the quality, design, and security these provide for their furry friends. From the sleek black powder-coated steel to the additional shelves and hammocks, pet owners are finding these installations a hit with their cats, ensuring they're safe and entertained. While there's been a hiccup or two with communication, possibly due to high demand, the overwhelming feedback highlights quick, professional service and installations that not only meet but exceed expectations. The convenience of having a durable, easy-to-assemble enclosure that can move with renters is a significant plus. Despite a mixed review concerning damage during delivery and a challenging customer service experience, the positive spin on quality and functionality shines through. Betta Pet Systems stands out for providing peace of mind to pet owners, ensuring their cats enjoy a high level of independence and safety.
Last Updated: 04/02/2024
Melbourne Feline Veterinary Services
Alex installed a completely customised catio within two weeks of my placing the order (December 2023).
Gorgeous black powder coated steel.
Cats can no longer escape (the old netting enclosure was not secure enough). I would highly recommend them for pet owners, breeders or even vet clinics looking to install new secure facilities. The price was very reasonable considering it is completely custom measurements and included delivery and installation.
Will absolutely use them again when it’s time to upgrade my stud enclosures.
Envydolls Cattery/Melbourne Feline Veterinary Services
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Betta Pet Systems
Thanks for your review Sara, have a Merry Christmas . Kind regards Alex.
Helpful ReviewMegan McBean
I would love to be able to give a 5 star review of their product, but I can’t get anything from them! After multiple emails and phone calls with Alex I still haven’t received the promised quote. I believe they’re very busy, but I would have preferred to be told they have a months long wait, rather than told he could have an order to me in 1-2 weeks. If you don’t have capacity – let people know!
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Jackie McCann
Fantastic service from Betta Pet Systems making and installing our cat enclosure .Job completed on time and a great sturdy product. The person who installed for us was very professional and completed the job to a very high standard. Would definitely recommend them.
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LINDA HUGHES
Loving the new shelves and the extra height these give. The grass shelf is a favourite and the hammocks are being well used🐈⬛🐈😻. Thanks To the team at Betta Pet Systems for ongoing great service by friendly, efficient, knowledgeable professionals.
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Betta Pet Systems
Thanks for your feedback Linda. Kind regards Alex.
Helpful ReviewBernie Gatti
Big thankyou to Alex Snr and team for your guidance in putting together our cat enclosure. We are very happy with the result and would recommend them without hesitation
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G Edgar
Our cats couldn’t be happier with their new enclosure. Such a peace of mind knowing they are safe. Easy to assemble and so well made. Thank you Alex for all your help.
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Susan Tselepis
Absolutely thrilled with Alex, Clint & Alex Jr’s work!
Helpful ReviewDelivered promptly & assembled professionally, the manufacturing is top quality – makes such a difference to our luxury Cattery! Thanks Guys
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Betta Pet Systems
Thanks Sue , it was a pleasure to do the enclosures for your cattery. Kind regards Alex.
Helpful ReviewLinda
I arrived at Betta Pet Systems with rather vague ideas and measurements, Alex Senior showed me round then suggested he come out see for himself and take some measurements😀. He built just what I didn’t realise I wanted. High quality product, professional, experienced, friendly team who installed the finished product with many smiles along the way. The cats are happy, independent and safe.
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Melanie Gaylard
My expectations were met and then some! Alex and Clinton’s workmanship, professionalism and attentivness to exactly what I wanted was so impressive. They produce a high quality product, get the work done quickly and then install at your convenience. I got the deluxe with a tunnel, two timber steps, a combo hammock/step platform and a tarp cover for some extra shade. My two cats are absolutely obsessed! I’m a renter and the fact that I can easily disassemble the structure and take it with me wherever I go is such a bonus. I cannot recommend Betta Pets more highly. Thanks guys.
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Betta Pet Systems
Thanks Mel for your business and glad your happy with our products. Kind regards Alex.
Helpful ReviewChris Bloxham
Thanks Alex Snr and Jnr for your fantastic customer service and help best wishes for the future
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Betta Pet Systems
Thanks Chris for your business and buying Australian made. Kind regards Alex 1 and 2.
Helpful ReviewJohn Gramc (John G)
great service and final product works very well. Cat is safe and enjoys the large space provided by Alex and the team. These guys know what they are doing. thanks Alex
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Betta Pet Systems
Thanks John for the review. Good luck with your move. Kind regards Alex.
Helpful ReviewDC Bogaard
Happy furry friends = happy slaves and customers! Alex is very passionate about our feline friends and helped us create something to suit the space. From grassy steps to a hammock, our friends are happy and love lazing on their new outdoor digs. Thanks so much and the team at Betta Pet Systems!
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Betta Pet Systems
Thanks Carmen and Darren we appreciate your review. Many thanks Alex
Helpful ReviewJennifer
Alex was fabulous. He was very helpful with designing the cat enclosure and cat run and then was reliable and efficient with installing it. It looks amazing, and the cats are happy and safe. I would highly recommend this company.
Helpful ReviewPS
And four years later it has stood the test of time and continues to be a marvellous addition to my home
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Betta Pet Systems
Thank you Jennifer for your business and buying Australian made . Merry Christmas.
Helpful ReviewNik Bishop
Under 2 week turnaround. Super simple assembly and looks great.
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Betta Pet Systems
Thanks Nik! Glad you were pleased with your order
Helpful ReviewLisa Thompson
Thanks to Alex and the Betta Pets team for their absolutely fabulous service within a very tight timeline. From the moment I spoke with him, Alex was super helpful and the choice and quality of the enclosures is top notch. Assembly was actually much easier than I anticipated. I would highly recommend Alex and Betta Pets to anyone wanting the best in cat enclosures.
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Allen Ooi
Alex came out to install went really smoothly. It was just what I wanted and my cat is having the time of her life. Cannot express the gratitude and quality of this enclosure
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Betta Pet Systems
Thanks for your review Allen. Merry Christmas to you and your family.
Helpful ReviewSally
So pleased with the kitty enclosure Alex and team made for my balcony. Very neat and well engineered, perfectly colour-matched with the building. Put together by Alex very efficiently. Highly recommended. Thank you!
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Betta Pet Systems
Many thanks Sally.
Helpful ReviewDanielle D
Bought my enclosure 2 years ago. Best investment ever – cats absolutely love this enclosure!
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Claire L. Williams
Overall the product was as described and fit for purpose. Customer service was a long and slow process (at a guess due to COVID) but the final item arrived chipped in multiple areas, including the toilet box and ladders, dent on the toilet box, with walls bent and broken metal wire in places. One screw thingy was missing and end pieces for steps to attach to cage were bent out of shape and had to be hammered to be attached to enclosure on 1 of the 2 steps. Also disappointing that a random $2 litter tray was tossed in for use in the toilet box when something more substantial could have been included for an extra dollar or two. Apart from which is was bent out of shape and a corner chipped off. Thankful the company offered touchup paint but that will fix only part of the issue. Although the courier was at least partly to blame two boxes had clearly not been wrapped appropriately in the first place as the bubble wrap did not extend far enough to cover the item. Overall, too stressful a situation to repeat as planned to upgrade the 2 other enclosures we have. Will be going elsewhere.
Update – whole base of shelves has rotted away. Now good quality at all. Impossible to get a hold of anyone 🤷♀️
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Anna
We are extremely happy with both the quality and service provided by Alex at Betta Pet Systems. Great communication, easy to deal with and accommodating to our design needs. Highly recommended. Leo is very happy!
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Betta Pet Systems
Thanks for the feedback Anna. Regards Alex
Helpful ReviewJoanne
Alex from Betta Pet Systems was fantastic to deal with. Quick and efficient service from quote to install. Custom built to my specifications perfectly. Cannot recommend enough. I’m a renter and this has been made as a stand alone unit that can be easily dismantled for moving.
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Business ID: 10628
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