PetSmart Rochester love pets, and we believe loving pets makes us better people. That’s one of the many reasons we do Anything for Pets – because they will do anything for us. Anything for Pets is our commitment to pet parents, it’s how we do business and who we are as pet lovers. As the leader in pet care, we make our decisions based on how we can bring pet parents closer to their pets.
From dressing in matching costumes, to finding the perfect treats and toys, we innovate solutions and unique, must-have products to create more ways for pets to be a part of our everyday lives.
Our trusted and skilled associates share the same passion for pets as the pet parents we serve, helping pet parents choose from our offering of the largest variety of pet products and services in one convenient place – in your neighborhood or the palm of your hand. With more than 1,660 locations in North America, we pride ourselves on our unrivaled variety of pet food, treats, toys, and apparel, as well as our services including training, grooming, boarding and more.
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Review Summary
Here's a summary of the most recent reviews on The Pet Community
PetSmart Rochester has garnered a mix of reviews from its customers. Many have highlighted issues, like challenges with stock availability leading some to seek alternatives for their needs and a noted change in the grooming staff which has impacted the satisfaction levels of some pet owners. Additionally, there were frustrations expressed about not being informed about store closures, especially during bad weather, causing inconvenience for those with pending order pickups. However, it's not all cloudy skies; there's a silver lining with many customers praising the friendly and helpful service they received. The store has been commended for its great prices, clean and well-organized environment, and the helpfulness of the staff in finding products, showcasing the positive experiences many have had. Notably, specific employees and groomers, like Maria and Meaghan, have been singled out for their exceptional service, taking great care of pets and leaving a lasting positive impression. Despite some hiccups, PetSmart Rochester still stands as a go-to place for many pet owners, thanks to its wide variety of supplies, good deals, and the dedication of its friendly staff.
Last Updated: 11/02/2024
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Business ID: 54829
Skylar Martin
Update Always have issues with stock / I constantly have to drive to Newington or go to Petco to get half my stuff also they have a bunch of new grooming staff and have no longer been satisfied getting my pet groomed there and have begun looking for a new groomer-we used to love our groomers here but now not so much
You guys jumped down a few stars in my book, if you are going to close the store early you need to call people who have order pick
ups and not just post a sign
on the door, I finally dug out my car and went to go get it and you were closed, seriously Petsmart? You could have alerted everyone about your closing time. Called corporate and am upset and couldn’t even get a refund because you guys picked the order then shut down, bad weather I understand but you need to alert customers who have order pick ups, we live in NH it snows people still need their stuff. Now I’m
using soil as cat litter until tomorrow
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Stephanie Ann Wood
The staff were very helpful
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TommySalami
Just bought some filters for my fish tank, nothing to complain about.
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Sue Mitchum
Friendly and helpful service—-and great prices!
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Emma
I used to come here almost every week, got all of my guinea pigs from here up until the last one I bought was sold to me sick. She looked a lot skinnier than my other ones ever had been when I first adopted them but I thought maybe she was just younger than my other ones were, but no she would not eat at all she only survived 10 days after I adopted her and I am 99% sure the employees knew the poor thing was sick and didn’t care. They wanted me to bring her dead body to the store to show proof she was actually dead for me to even get a refund or a replacement. The employee looked at me like I was lying about my poor guinea pig dying so I will never be going back and spending my money here ever again.
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Terri D'Ambroise
Very friendly.. a lot of good deals
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Nayara Suellen
Ótimos preços
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Alexander Cole
Went looking for safety belts for long car rides with our pups and found exactly what we were looking for right away!
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Heath G
The location was clean, well organized, staff was restocking the shelves, overall a great experience
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Arthur Badger
Great place to get all your pet supplies. Great staff.
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