PetSmart Washington Dakota Crossing love pets, and we believe loving pets makes us better people. That’s one of the many reasons we do Anything for Pets – because they will do anything for us. Anything for Pets is our commitment to pet parents, it’s how we do business and who we are as pet lovers. As the leader in pet care, we make our decisions based on how we can bring pet parents closer to their pets.
From dressing in matching costumes, to finding the perfect treats and toys, we innovate solutions and unique, must-have products to create more ways for pets to be a part of our everyday lives.
Our trusted and skilled associates share the same passion for pets as the pet parents we serve, helping pet parents choose from our offering of the largest variety of pet products and services in one convenient place – in your neighborhood or the palm of your hand. With more than 1,660 locations in North America, we pride ourselves on our unrivaled variety of pet food, treats, toys, and apparel, as well as our services including training, grooming, boarding and more.
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Review Summary
Here's a summary of the most recent reviews on The Pet Community
PetSmart Washington Dakota Crossing comes across as a beacon for pet lovers, thanks to the heartfelt testimonials from its patrons. The store is celebrated not just for its clean, well-stocked shelves but more so for its exceptional staff. Michele, RJ, Alex, and a commendable cashier, alongside Bruce, are particularly praised for their outstanding customer service and deep knowledge of products. The grooming services receive special mention, with groomers like Mia getting rave reviews for their gentle and expert handling of pets. While there's a suggestion for the addition of self-checkout due to the occasional long lines, the overall customer experience is significantly positive. Even though there's a mix of feedback, with a rare critique about a less-than-ideal grooming experience, the overarching sentiment is one of satisfaction and a strong recommendation for those looking to pamper their pets. The store also stands out for its convenient location and a wide selection of pet products, although there's a call for a broader range of quality treats. Despite the odd hiccup with appointment scheduling and a note on staffing levels, PetSmart Washington Dakota Crossing remains a beloved spot for pet owners, underscored by its friendly staff and the joy it brings to both pets and their humans.
Last Updated: 24/02/2024
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Business ID: 55379
Sheila Westerfield
I am always overjoyed to shop at Pet Smart at Dakota Crossing. I feel right at home. As I mentioned in my last survey, Michele, RJ, Alex and the lady who cashiers are awesome. I failed to mention another wonderful and helpful and kind associate, Bruce. He is outstanding. He has great customer service attributes and is always helpful and friendly and very knowledgeable about your products. He is always working hard every time I come into the store which is at least once a week. Michele, RJ and Alex and the lady who cashiers don’t know her name she was P/T now F/T and is black and has an accent an older woman. She is outstanding and amazing and is also great with the customers. Michele and RJ have so much respect from the employees and work so well with them. Their leadership abilities are superb and their customer service is over the top. The store is always clean, neat and things are easy to find and always well stocked. Shout out to the managers Michele, RJ and Alex. And a real shout out to Bruce, also. I recently brought my Rottie in for grooming and Mia was the groomer. First time meeting her and it won’t be the last. I was absolutely thrilled with the grooming she did for Tina. She is wonderful and has such a kind hand and heart and way with animals … she sure did with Tina. Tina loved her. Thank you, Mia. Amazing staff, amazing leadership and great customer service. Sheila Westerfield
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DC Divisor
Was shopping for items for my turtle. Associate was very helpful and knowledgable.
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Wanda Hawkins
Nothing to add. Your people were friendly, very helpful. Everything was bright and festive.
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Robert Decker
Great place
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Jeff Francis
No staff, like every other location
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Morin Tom
The cashier was really nice with me to do my return:)
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Jaden Brown
They NEED self checkout at this store. There’s always a line of people at checkout and just 1 person (2 if you’re lucky) working the register.
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Adrian Alexander
This was a much better experience than I had at the Largo location (which I left a different review on). At this location, the staff was busy with other customers and grooming another dog when we arrived, but they still made sure to greet us and let us know they’d be there to help as soon as possible. The groomer even collected verbal information from me while she was grooming another dog just to make it easier. The bather really got down on my pup’s level for the hands on assessment, giving her time to get comfortable before taking her back for the bath. The service was faster than the 2 hour time limit they said it would take, and they communicated with me when my dog was 20 mins away from being done, giving me ample time to return and pick her up smoothly. And when I did return, she was clean, happy, and the groomers had nothing but compliments about her behavior. The complete opposite of what happened at the Largo location.
If you a good Petsmart location for grooming your fur baby, I recommend this location highly!
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Ziggy Law
Easy check out. Easy experience.
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Davon Johnson
Great place
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CL Peckham
Decent
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kat Lo
I took my pup here for grooming. Jason was ready promptly at my appointment time. He did an amazing job with the grooming and called me when he was almost done so I could head over. I was surprised to walk in and see how happy she was! I’ve never seen my pup so calm and relaxed at a grooming appointment!
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Robin Garner
DO NOT TAKE YOUR DOGS TO THIS GROOMER. The entire store from the manager Michel down are extremely unprofessional, rude, and act as if they have never worked with dogs before. My dog has been to the grooming salon at various Petsmarts – this one included – plenty of times. Never had any issues with biting. After calling me numerous times to move my appointment from 1:30 pm to an earlier time to better accommodate what I assume must be her busy Friday, Maricarmen moved my appointment – without permission to 12:30. When I arrived at 12:50, her colleague Nia/Mia tried to scald me for being late, despite 1) me arriving earlier as Maricarmen requested and 2) Maricarmen not being in the salon. We waited 10 minutes for her come out of the bathroom – Mia did not even bother to try to help during this time. Neither did another groomer that came in, Andre. When Maricarmen finally comes back, she completely mishandled their so-called “assessment” and claimed that my dog tried to bite her because he barked. Like most dogs, the groomer is not his favorite experience and the longer we stand there waiting, the more nervous and anxious he becomes. They asked that I stand outside of the waiting lobby and again, instead of just taking him to the back, they allowed him to follow me to the door, again, making him more anxious. After I requested the manager, she proved to be just as unhelpful and basically blamed it on my dog having “a bad day” like her associates weren’t the one having an attitude with me. My dog has been getting groomed at Petsmart since he was born in 2014. NEVER has anyone had an issue with him barking because that’s what dogs do – bark. Not every dog is going to be happy to see the groomer and it is up to the person working with dogs to make them more comfortable. Comfort isn’t a priority for the people working in this salon, clearly. Unless you are making them comfortable. They are rude, unprofessional, and clearly able to work with dogs of any and all kinds. I will never bring my dog back here and recommend others to do the same.
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Marcus Johnson
Very convenient location and a wide range of products for your pet at decent prices.
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Tonya Camille
Clean store, friendly staff. Went there to get another comfort collar and leash for my little buddy. One negative is the lack of good quality, single ingredient treats.
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Reginna Corbett
Today was the second time in one week I was told I had to reschedule my dog’s grooming appointment. I’m not happy with this location. I have wasted gas and had to change my plans twice in one week.
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C T
Got rid of their reptiles recently, house schooling fish by themselves, and I’ve even seen the cricket box door open with no one in sight. That being said the staff are very friendly and this is a petsmart we’re talking about.
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Yvonne Ford
Love it my pet is on special food and I always can go there to find the food he need. Thank u
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Michael Bennett
Good place to buy pet supplies and fish
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Patricia Wiseman
They need more people to work here! Lines all the time. Often not having what I need. I drive all the way to Largo most times.
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