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PetSmart Westminster love pets, and we believe loving pets makes us better people. That’s one of the many reasons we do Anything for Pets – because they will do anything for us. Anything for Pets is our commitment to pet parents, it’s how we do business and who we are as pet lovers. As the leader in pet care, we make our decisions based on how we can bring pet parents closer to their pets.

From dressing in matching costumes, to finding the perfect treats and toys, we innovate solutions and unique, must-have products to create more ways for pets to be a part of our everyday lives.

Our trusted and skilled associates share the same passion for pets as the pet parents we serve, helping pet parents choose from our offering of the largest variety of pet products and services in one convenient place – in your neighborhood or the palm of your hand. With more than 1,660 locations in North America, we pride ourselves on our unrivaled variety of pet food, treats, toys, and apparel, as well as our services including training, grooming, boarding and more.



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Reviews (20)

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4.0 out of 5.0
Rating 4.0

Review Summary


Here's a summary of the recent reviews on The Pet Community - Powered by AI
PetSmart Westminster seems to have a mix of reviews that show a wide range of customer experiences. While some shoppers have faced challenges with service, particularly when the store is busy or in specific departments like the fish section and grooming services, others praise the store for its cleanliness, organization, and the health and quality of the animals. The knowledgeable and friendly staff, along with a great selection of products and an adoption center that has left many customers satisfied, are frequently highlighted positives. Despite some criticisms regarding pricing and stock levels, the overall experience at PetSmart Westminster is often described as positive, with special mentions of the benefits from the customer loyalty program. Whether you're popping in for a pet's grooming session or to find a new furry friend to take home, it seems there's a good chance you'll find what you need at PetSmart Westminster.
Last Updated: 2024-02-25


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  • Rebecca Turner
    Reviewed on Google

    I went in to buy my turtle some fish today I got there and it was a bit busy all cash register were open I clicked the button for the person for fish to come and help me but no one came bout 5 min later I walked to a register and asked the clerk if there was anyone that could help me and she looked at me and told me she was sorry and that it was busy and they wow get to me when they could. I wanted another 5 min and still no one came to help me isn’t there someone that works just for the fish department. There’s always somebody just in the fish department but no there’s nobody there today for the fish department nobody they can help me within 10 minutes that’s obscene. I will not be coming back to your store.

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  • PhillipsVision YT
    Reviewed on Google

    First time in this PetSmart location. I stopped in for fish food. The place was very clean and organized. I was able to find what I was looking for easily. They have a great selection on various products for different pets. There is an adoption center here as well where you can get cats. The customer service of the lady at the register was very courteous as well.

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  • maury bock
    Reviewed on Google

    Animals look healthy and clean. I’ve never taken home a sick fish from them before, and the staff is kind, informed, and efficient. Here is a “shubunkin” goldfish I bought there as a baby 2yrs ago [see photo post] with a size comparison- my hand on the glass w his face up to the other side- to show you the quality and care of animals they have available here. “Blue” is almost 1ft long tip to tip.
    And the best part is the staff take the time to talk to you about your needs, without being overbearing.
    Good job, Westminster PetSmart!!

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  • bluchica44
    Reviewed on Google

    If I could give them zero stars I would. DO NOT sign up for training classes. Even if you sign up weeks in advance, they call you the day of, 2 hours before class to cancel if they don’t have enough pets and offer a one on one training for almost as much as the several week class. Such poor customer service.

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  • Henry J. Herr
    Reviewed on Google

    Very friendly and helpful greeter / cashier.

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  • Bob
    Reviewed on Google

    These guys have everything you could ever need for your pet. Everything.

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  • Tami Wingrove
    Reviewed on Google

    The workers were nice….the last time I was at this location was a few years back and I didn’t have a good experience. This time was much better, the employees were knowledgeable, nice, and they even gave the customers 15% off because the lights went out twice.

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  • Faith Hammond
    Reviewed on Google

    If your dog is not a happy, go to anybody kind of dog, do not take them here. No regard at all for a scared, fearful Dog. We lost months of progress in one session of cutting her nails. I told them how scared she was of people that she’s never even nipped at anybody. The first girl didn’t all right job she had to fight with her a little bit, but got it done. The person who took over tied her from multiple things so that she couldn’t move her head at all, which upset her so much that I’m not sure if she’s going to recover from it. 😭😭😭😭😭😭😭😭😭😭😭

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  • Kelsey A
    Reviewed on Google

    Great location, always clean and organized. Only complaint is it is hard to find staff when you need help, and the registers often have a line. Other than that, great Petsmart!

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  • Jeanie Crampton
    Reviewed on Google

    How to use the bathroom while out one day ran into PetSmart saw their kittens I have been looking for one for a couple of weeks fell in love with one the girls were very kind and courteous and treated us very well I am very satisfied with my adoption the whole process was quick and easy

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  • Matt Bloom
    Reviewed on Google

    I would have given the 5 starts but the price is outrageous. They should find a way to bring the prices down. A loyalty program or coupons. Something

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  • Josh Oko
    Reviewed on Google

    Sometimes low stock on items but overall good store.

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  • Tina Dixon
    Reviewed on Google

    Founded what I needed but Adds are miss leading when you look up the most costly things you need to compare werecyou want to shop it looked cheapest it had a sake for 4th of July it said but when you get to the store,price was different and you had to become a member. And that would only save $10.00 .
    I don’t like saleing all my info for $10.00 I love the thought of all the things you want right there and now but retail stores need to realize customers are smart these day so if they want to stay in business they need to be ready great with customers I know the public can be annoying but it is your lively hood.
    When I asked for the $10.00 savings on closesvto $100.00 of stuff I was told about you have to be a member and when I said I could go to another store near by he said go.Which kind of made me feel unappreciated. If I would have had more time.I would have left it right there for him.
    Beautiful store plenty of merchandise. But sorry to say not the best customer service.
    Don’t think I will go back I haven’t decided yet. I had driven all the way back from TN that day and took the time to search for the best deal .but then when I got there even though I looked for in-store deals there wasn’t any inless I sold my info:No thanks .

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  • Charles Yates
    Reviewed on Google

    It’s the walmart of pet supplies. Very friendly and helpful staff.

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  • Mark Soistman
    Reviewed on Google

    Very clean and organized store. Also well informed sales associates .We purchased 2 canaries which are simply beautiful and entertaining.

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  • Alexis Taswell
    Reviewed on Google

    The perfect first groom experience with my cat Ragnar and groomer, Angie. It’s so hard to find a cat groomer in Maryland but if you have a feline friend in need of a salon day, look no further. Will definitely be making her my go-to for cat grooming in the future.

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  • Emil Shutt
    Reviewed on Google

    Friendly staff, excellent selection of items

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  • Cathy Vorce
    Reviewed on Google

    Friendly and knowledgeable staff. The store is clean and organized. They sell a wide variety of products for pets. The customer loyalty program gets me great discounts and coupons.

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  • Deborah Gerlach
    Reviewed on Google

    Always helpful and friendly. They always have what I’m looking for.

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  • Jordan Trevorah
    Reviewed on Google

    This store is the definition of inconvenient. I have been attempting to just get my cat’s nails trimmed, no bath, no ear cleaning, just a nail trim. And every time I call I am told I can’t get that done. They won’t see cats over the weekend and I am not sure how they expect people who have full time jobs to come in.

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Rating

Business ID: 55443

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