PetSmart Westminster, CO love pets, and we believe loving pets makes us better people. That’s one of the many reasons we do Anything for Pets – because they will do anything for us. Anything for Pets is our commitment to pet parents, it’s how we do business and who we are as pet lovers. As the leader in pet care, we make our decisions based on how we can bring pet parents closer to their pets.
From dressing in matching costumes, to finding the perfect treats and toys, we innovate solutions and unique, must-have products to create more ways for pets to be a part of our everyday lives.
Our trusted and skilled associates share the same passion for pets as the pet parents we serve, helping pet parents choose from our offering of the largest variety of pet products and services in one convenient place – in your neighborhood or the palm of your hand. With more than 1,660 locations in North America, we pride ourselves on our unrivaled variety of pet food, treats, toys, and apparel, as well as our services including training, grooming, boarding and more.
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Review Summary
Here's a summary of the most recent reviews on The Pet Community
PetSmart Westminster, CO seems to have a mix of feedback from its visitors, but it's clear that there's a lot to love about this place, especially when it comes to caring for our furry, feathered, or scaly friends. From top-notch grooming services that have left many pets looking their absolute best, to an impressively stocked store full of everything you could possibly need for your pet, it's a haven for pet lovers. Sure, there have been a few hiccups along the way, with some customers feeling let down by certain aspects of service, but it's important to note the positive experiences too. Many have praised the friendly staff, exceptional customer service, and the wide variety of pets and supplies available. Whether it's finding the perfect bird to bring home or getting expert help with a new gecko, PetSmart Westminster, CO has shown time and again that it's a place where pets and their owners are treated with care and respect. With employees who go the extra mile and a selection that's hard to beat, it's clear why many pet owners keep coming back.
Last Updated: 25/02/2024
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Business ID: 55441
Thomas James
The grooming salon really dropped the ball on my dogs latest hair cut
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Mia Noack
Very nice people and good customer service
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Ivan Shcherbiuk
Very nice place I buy my beautiful birds also I bought good supplies for them. I’m really happy that I bought that cute birds in a PetSmart,
Helpful Reviewthank you 🤩
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Carie Prince
The customer service is not the best at this location and they are always out of things.
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Meeah Mcarthur
i asked an employee to see the cats and he said i had to be 18 years old and i responded i am so he called his manager and she came to help and she had so much attitude and then proceeded to tell me i have to be 21 to see them and i was of age to see them and she wouldn’t let me in to meet them i had to adopt in order to see them and i didn’t want to adopt a cat that doesn’t like me!!!!!
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Margo Herrera
Very nice and friendly when you called ask questions
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Julie Mendoza
All the Kudos to the Orchard Pkwy grooming department. I had rough experience at a different location. I had to wait a great deal of time and then was told by chihuahua was too unsettled to have his nails trimmed. Totally different story at this location. They got him right in and handled him with compassion and care. Chihuahuas are tough doggies, but this salon took care of him with A+ service.
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Barbara Richards
Perfect
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Jordans Mom
so we usually use leo who is the best but idk where he was so we sent in our loving doggy in after the groomer asked us exactly how we wanted her cut and she literally completely shaved her whole body which we are dissatisfied with in so many ways and our baby is so sad smh this is the worst place to groom your dogs please don’t!!!!!
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Robert Bronte
They really help me with my chihuahua. They definitely have a lot of sympathy and empathy. I highly recommend this place
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Laura
They never answer the phone in the grooming department!!
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Guru
Great costumer service. The only location that will groom cats apparently.
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Lexy Kozisky
Great place for everything under the sun for your pets!
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Kristi Stewart
Been to quite a few locations but none as nice as this one. The staff is super helpful, the shelves are fully stocked, great selection, and they have alot of little critters.
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Ashley Valdez
I’ve never felt the need to write a review until now. Store leader Taylor had a very bad attitude and lacks customer service skills.
Helpful ReviewI tried to make a return and was Taylor was rude because I was unaware they were not able to send my money back without my physical card . Called store and spoke to Karen .
Came back to return and Taylor approached accusing me of attempting to return a different product . Opened product in front of me to peek inside . Did not complete my return (within the return period)
Karen made the exception for me to help personally.
Overal mean staff. Bad service . Not welcoming . Will not be coming back after that bad experience.
Honestly felt like discrimination, so disappointed.
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Russ Burnham
Groomers did a great job on both of my dogs I took in. Shout out to Ashley and Toni (I think)!
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Sue Dingeman
Ashley did a fantastic job on grooming my Silky Terrier Oliver today! He’s usually fidgety, but she able to clip him perfectly! Thank you so much!
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Eric Mantzke
Check my history…I have never before written a poor Google review, only positive, but I had the most bizarre experience at the 144th street location.
I went in to buy 10 neon tetras ( little tiny fish) for my fish tank.
I was in a bit of a hurry and did not want to answer questions from Shannon (store manager) about what my fish tank size and set-up was. Politely I declined and said I just stopped in to buy 10 little fish and I need to get on with my day.
Because I didn’t want to answer questions about what size my fish tank set-up was at my home, she refused to sell me the 10 little fish.
I thought it was a joke at first, but Shannon was serious.
When I asked why she said, and I quote, “These are my pets and I want to make sure they go to a good home”.
I understand and respect any animal retailers being diligent, but it got a little weird for me when it went to refusing to sell 10 little fish and thinking that they are her “pets”.
But its ok…The location on Washington street got me in and out quickly, great service, and we all had a laugh about this experience. Ill be going to Washington Street (better Google star rating overall) going forward.
Thank you Washington Street PetsMart!
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Cassandra Camack
Groomer left my dog traumatized. Brought her in for an appointment with Amanda to be groomed. My dog hadn’t been there for more then maybe an hour when I get a call stating that my dog was doing poorly and that the groomer had no experience. I came to get her and the way Amanda left her was completely embarrassing. Not only did I come in to my dog choking, panicking and freaking out but they left her fur all on her face head and front paws. Im glad they didnt charge me but I ended up spending the rest of my sunday about 3 hours fixing the disaster.
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Julia Becker
Shannon and Justin were amazing!! I didn’t know too much about geckos, but last minute I got my brother’s gecko since he was moving out of state. They both had lots of knowledge and were so helpful to me. Thank you guys!!
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