PetSmart Willoughby love pets, and we believe loving pets makes us better people. That’s one of the many reasons we do Anything for Pets – because they will do anything for us. Anything for Pets is our commitment to pet parents, it’s how we do business and who we are as pet lovers. As the leader in pet care, we make our decisions based on how we can bring pet parents closer to their pets.
From dressing in matching costumes, to finding the perfect treats and toys, we innovate solutions and unique, must-have products to create more ways for pets to be a part of our everyday lives.
Our trusted and skilled associates share the same passion for pets as the pet parents we serve, helping pet parents choose from our offering of the largest variety of pet products and services in one convenient place – in your neighborhood or the palm of your hand. With more than 1,660 locations in North America, we pride ourselves on our unrivaled variety of pet food, treats, toys, and apparel, as well as our services including training, grooming, boarding and more.
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Reviews (20)
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Review Summary
Here's a summary of the most recent reviews on The Pet Community
PetSmart Willoughby seems to be hitting the right notes with pet owners, offering a mix of helpful services and friendly vibes that keep customers coming back. Shoppers rave about the organized and clean environment, and the staff gets a thumbs up for being both helpful and knowledgeable, whether it's about sizing a harness for a dog, grooming services, or finding the best deals. While there's a mention of a customer not fully satisfied with a grooming service due to price and unremoved mats, the positive experiences largely overshadow this, with special mentions of efficient and compassionate management, well-stocked items, and even a nod towards their fish tanks' cleanliness. It's not all roses, as some customers pointed out the high prices and understaffing issues, but the overall sentiment leans towards a positive shopping experience, with many loving their local PetSmart Willoughby for its friendly associates, good customer service, and an inviting atmosphere that makes both pets and their owners feel welcomed.
Last Updated: 26/02/2024
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Business ID: 55477
Paige Farmer
Organized and clean. Helpful staff. Helped me get a harness sized for my dog.
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annette drocton
I’m always satisfied having my dogs groomed at PetSmart. I love Crystal on how well she grooms my dog I own now and all the dogs I have had in the past years.
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Angela Haynes
Nice friendly helpful employees.
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Stephanie Krebs
My dog smells good. I paid $68 which included a wash, trim around the rear end and paws. I paid extra because my puppy had a few mats. They got some out but left two mats. I will not go back there. Would not recommend for the price.
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Renee Fields
Love pet smart
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Kevin Terrill
Great Place
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Nataliya Tchamda
Very nice 👍
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Terri Morris
Dog training was a waste of $130.
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Christina No name
I really like this place and always find good deals
Helpful ReviewFriendly staff too
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Lee
It looks like they’re understaffed as it took a while for me to find help. The one person I did find was very good and did their best to assist me.
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Myrna Neal
Visited Banfield Animal Hospital. Staff is amazing.
Helpful ReviewBought a few items from Petsmart. Well stocked, nice people.
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Blanche Ann Knisely
I really like to shop here. The store is very organized and the associates are friendly and knowledgeable.
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Andre Fedak
Worst customer service place ever. Will never shop here again
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Wicker Man
The workers here are helpful when asked questions about things. But prices are quite high. I do come here from time to time.
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ᒍOᑎ ᐯEᑎᗪI
The workers there are always so nice they always try to save you money with the coupons the store in particular is very well-organized and clean
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Miki Lane
Good Customer Service here. Rarely can you find anyone who will help locate items, etc. The young man here was helpful.
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Michele Villarreal
Love my Willoughby PetSmart! The associates who work there are always very friendly and nice. My orders are always ready in a timely manner.
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Kat M.
Good selection of aquarium plants in tubes. Was what I needed.
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Rashmi
Great manager. Actually listens and accommodates people to their specific needs. One of my Feliway diffuser smelled like plastic burning and even though I didn’t have the receipt and it had been some time since I bought it, he replaced it for me because he actually cares about safety!
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NN J
They seem to have healthy fish here and keep their tanks pretty clean.
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