Yanchep Veterinary Clinic is featured on The Pet Community as a trusted provider of vet services.
Yanchep Veterinary Clinic Contact Information and Customer Reviews
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Reviews (88)
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Review Summary
Here's a summary of the most recent reviews on The Pet Community
Yanchep Veterinary Clinic is highly commended by many pet owners for their exceptional service, professional and friendly staff, and thorough care for pets. Patrons have expressed their admiration for the clinic's dedication and the personal touch they add to their service, making not just the pets, but also the owners feel respected and cared for. Even during the difficult times of pet euthanasia, the clinic has shown compassion, making the sad experience a bit more bearable for the pet owners. Despite a few negative feedback about one of their vets, the overall positive comments about their top-quality care, clean premises, and reasonable pricing easily overshadow these. With some customers travelling the distance just to see their trusted vets, it's clear that Yanchep Vet is a preferred choice for many pet owners.
Last Updated: 24/10/2023
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Business ID: 14596
Sharon Fletcher
Very thorough service and explanations were provided, to the point where pictures were shown on the computer and an information take home pack was provided free of charge. I was very impressed when the reception staff even sanitised the scales (they already looked clean) before weighing my pup because she had not been fully vaccinated yet. Super friendly staff who I could have sat and chatted to all day. I was respected, as was my pup. Thanks again for such wonderful service. I’ll be back.
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georgina bliss
A friend recommended this practice to me with my first pets and I can see why! Always professional and friendly, very helpful and gentle with everything and you really feel yourself and your precious furry family members are being looked after
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Marilyn Brown
If your looking for a caring clean friendly polite and professional vet visit Yanchep Vet they are quick helpful and very caring
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Yanchep Veterinary Clinic
Thanks Marilyn! Its our absolute pleasure to care for your beautiful Bioy. We really appreciate the feedback.
Renee Hunt
Have been visiting Yanchep vet for years
Service always paramount
Friendly and professional
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Yanchep Veterinary Clinic
Thank you Renee. It’s always a pleasure to care for Milo. Our whole team appreciates your trust in us. Thank you for your lovely review.
shilpa desai
Sam is an amazing vet!! She has been looking after our dog Summer for years.
Her professionalism, dedication, caring and knowledge is amazing.
Coming from one doctor to another, I can confirm that her ability to be direct, calm, and yet reassuring is very impressive.
I travel from Perth to Yanchep to see her, as I believe that she is one of the best vets around!
Thank you Sam + team!
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Yanchep Veterinary Clinic
Thank you Shilpa for your kind words. Always a pleasure to be able to help people and their pets.
Hannah Hemmett
Have been here quite a few times for my little dog, due to being a cross poodle he gets ear problems often:( Dr Sam had constantly spoken to me like a child, being a younger dog owner myself and making me feel like a terrible owner. Not to mention the rude way she addresses her staff every time I have gone to this practice (so extremely unprofessional screaming at your staff and just not needed in any profession in my opinion) I recently attended, I saw dr Sam again, she then went on to give my dog a needle without asking me or notifying me, then charged me $225 for the visit including some tablets that have done absolutely nothing (when I got home my dog was extremely unsettled and uncomfortable from whatever she did in the other room). I then Went for a checkup a few days after and she said it was clearing (it most definitely hasn’t!! and even after the checkup call I had told them how unsettled she had made him and I was told to take him to an emergency vet???)
I’ve kept quiet enough about the rudeness of this vet. She clearly has no intention for looking after her clients but only bettering herself. Reading other people’s reviews and dr Sam’s responses is absolutely atrocious and unprofessional. I’ve never seen anything like it, and it’s quite embarrassing the way she has responded to customers experience from her awful attitude. No doubt I’ll be addressed just as rudely and made out to be an awful dog owner just as she has to other people’s reviews. And I’ll happily take my dog elsewhere. Think She needs a reality check and to realise the profession she is in, please stop constantly telling us how long you have been a vet for because this does not mean you can disrespect animal owners and does not mean you are above anyone in anyway, we are paying for your service to help our animals not your awful criticism and attitude. As I said I’m most definitely not one to leave a review like this, but seeing other people’s reviews and them having similar if not the same experience with this dr it needs to be said. She Will quite happily take the payment but as soon as you mention the state your animal has been left in, your sent to take him elsewhere.. disgusting service!
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Yanchep Veterinary Clinic
All of our staff and customers are treated with compassion , kindness and respect. It’s our policy to explain and advise options for treatments at each visit. This is an unwarranted personal attack. Our team works together to provide the best possible care for all pets and clients.
The staff at yanchep vet all treat each other respectfully.
Your review is highly inaccurate and a personal attack. Wishing you and your dog all the best for the future.
Sam Hutchison
The vet named Sam is a absolute battle axe , she is unbelievably rude and it seems like she just “diagnoses” the poor pets that go in there with anything that they can milk money from . Its a real shame some vet clinics have resorted to the money grab instead of actually caring for our pets . Honestly I don’t recommend any one to go take they’re fur babies here , that women is a twisted rude individual and you shouldn’t own or work at a place like this .
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Yanchep Veterinary Clinic
All of us take great pride in our work and professionalism. You have not actually visited us as a client. This is a fake defamatory review and needs to be removed.
You have never called us , set foot in our door or had any interaction with Yanchep vet. This review Has been flagged as part of a negative review attack
Janine Prinsloo
Thank you Dr Sam for your kindness to our beautiful Coxo! I am so grateful to have such a caring person to take care of our girl. Thank you for being so tolerant and personable to me too x best vet ever!
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Yanchep Veterinary Clinic
Thank you for the trust you place in our team. Always a pleasure to see you and your gorgeous girl. Thank you!
Luke Patterson
Rude and unprofessional staff in my opinion. Go anywhere else.
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Yanchep Veterinary Clinic
Hey Luke – we have never met or spoken. Please contact us via email so that we can assist you. You are not a client and have never been to us. I can only surmise that you are related to Kristy Miles who also posted a negative review after being asked to wear her mask. However we always welcome constructive feedback so that we can improve our service.
Free Speech
The owner Sam has a very hostile approach to customer service. Her way or the highway. For a service with plenty of options to choose from in the Northern corridor Bullying a client in front of staff by aggressing them is not great feedback to the community.
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Yanchep Veterinary Clinic
Hi Kristy Miles. You were asked politely 4 times to wear your mask to cover your nose and mouth. The other staff member asked you multiple times and I then had to ask you again. Your Velvet Revolution email of 34 pages highlighted exactly your agenda. Making threats to us is never ok. Please continue your craziness somewhere else. You are not welcome. We are not interested in Your conspiracy theory We just want to keep our staff and clients safe. Stay safe and we wish you well. But stay away