Yanchep Veterinary Clinic is featured on The Pet Community as a trusted provider of vet services.
Yanchep Veterinary Clinic Contact Information and Customer Reviews
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Sharon Fletcher
Very thorough service and explanations were provided, to the point where pictures were shown on the computer and an information take home pack was provided free of charge. I was very impressed when the reception staff even sanitised the scales (they already looked clean) before weighing my pup because she had not been fully vaccinated yet. Super friendly staff who I could have sat and chatted to all day. I was respected, as was my pup. Thanks again for such wonderful service. I’ll be back.
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georgina bliss
A friend recommended this practice to me with my first pets and I can see why! Always professional and friendly, very helpful and gentle with everything and you really feel yourself and your precious furry family members are being looked after
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Marilyn Brown
If your looking for a caring clean friendly polite and professional vet visit Yanchep Vet they are quick helpful and very caring
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Yanchep Veterinary Clinic
Thanks Marilyn! Its our absolute pleasure to care for your beautiful Bioy. We really appreciate the feedback.
Helpful ReviewRenee Hunt
Have been visiting Yanchep vet for years
Helpful ReviewService always paramount
Friendly and professional
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Yanchep Veterinary Clinic
Thank you Renee. It’s always a pleasure to care for Milo. Our whole team appreciates your trust in us. Thank you for your lovely review.
Helpful Reviewshilpa desai
Sam is an amazing vet!! She has been looking after our dog Summer for years.
Her professionalism, dedication, caring and knowledge is amazing.
Coming from one doctor to another, I can confirm that her ability to be direct, calm, and yet reassuring is very impressive.
I travel from Perth to Yanchep to see her, as I believe that she is one of the best vets around!
Thank you Sam + team!
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Yanchep Veterinary Clinic
Thank you Shilpa for your kind words. Always a pleasure to be able to help people and their pets.
Helpful ReviewHannah Hemmett
Have been here quite a few times for my little dog, due to being a cross poodle he gets ear problems often:( Dr Sam had constantly spoken to me like a child, being a younger dog owner myself and making me feel like a terrible owner. Not to mention the rude way she addresses her staff every time I have gone to this practice (so extremely unprofessional screaming at your staff and just not needed in any profession in my opinion) I recently attended, I saw dr Sam again, she then went on to give my dog a needle without asking me or notifying me, then charged me $225 for the visit including some tablets that have done absolutely nothing (when I got home my dog was extremely unsettled and uncomfortable from whatever she did in the other room). I then Went for a checkup a few days after and she said it was clearing (it most definitely hasn’t!! and even after the checkup call I had told them how unsettled she had made him and I was told to take him to an emergency vet???)
I’ve kept quiet enough about the rudeness of this vet. She clearly has no intention for looking after her clients but only bettering herself. Reading other people’s reviews and dr Sam’s responses is absolutely atrocious and unprofessional. I’ve never seen anything like it, and it’s quite embarrassing the way she has responded to customers experience from her awful attitude. No doubt I’ll be addressed just as rudely and made out to be an awful dog owner just as she has to other people’s reviews. And I’ll happily take my dog elsewhere. Think She needs a reality check and to realise the profession she is in, please stop constantly telling us how long you have been a vet for because this does not mean you can disrespect animal owners and does not mean you are above anyone in anyway, we are paying for your service to help our animals not your awful criticism and attitude. As I said I’m most definitely not one to leave a review like this, but seeing other people’s reviews and them having similar if not the same experience with this dr it needs to be said. She Will quite happily take the payment but as soon as you mention the state your animal has been left in, your sent to take him elsewhere.. disgusting service!
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Yanchep Veterinary Clinic
All of our staff and customers are treated with compassion , kindness and respect. It’s our policy to explain and advise options for treatments at each visit. This is an unwarranted personal attack. Our team works together to provide the best possible care for all pets and clients.
Helpful ReviewThe staff at yanchep vet all treat each other respectfully.
Your review is highly inaccurate and a personal attack. Wishing you and your dog all the best for the future.
Sam Hutchison
The vet named Sam is a absolute battle axe , she is unbelievably rude and it seems like she just “diagnoses” the poor pets that go in there with anything that they can milk money from . Its a real shame some vet clinics have resorted to the money grab instead of actually caring for our pets . Honestly I don’t recommend any one to go take they’re fur babies here , that women is a twisted rude individual and you shouldn’t own or work at a place like this .
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Yanchep Veterinary Clinic
All of us take great pride in our work and professionalism. You have not actually visited us as a client. This is a fake defamatory review and needs to be removed.
Helpful ReviewYou have never called us , set foot in our door or had any interaction with Yanchep vet. This review Has been flagged as part of a negative review attack
Janine Prinsloo
Thank you Dr Sam for your kindness to our beautiful Coxo! I am so grateful to have such a caring person to take care of our girl. Thank you for being so tolerant and personable to me too x best vet ever!
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Yanchep Veterinary Clinic
Thank you for the trust you place in our team. Always a pleasure to see you and your gorgeous girl. Thank you!
Helpful ReviewLuke Patterson
Rude and unprofessional staff in my opinion. Go anywhere else.
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Yanchep Veterinary Clinic
Hey Luke – we have never met or spoken. Please contact us via email so that we can assist you. You are not a client and have never been to us. I can only surmise that you are related to Kristy Miles who also posted a negative review after being asked to wear her mask. However we always welcome constructive feedback so that we can improve our service.
Helpful ReviewFree Speech
The owner Sam has a very hostile approach to customer service. Her way or the highway. For a service with plenty of options to choose from in the Northern corridor Bullying a client in front of staff by aggressing them is not great feedback to the community.
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Yanchep Veterinary Clinic
Hi Kristy Miles. You were asked politely 4 times to wear your mask to cover your nose and mouth. The other staff member asked you multiple times and I then had to ask you again. Your Velvet Revolution email of 34 pages highlighted exactly your agenda. Making threats to us is never ok. Please continue your craziness somewhere else. You are not welcome. We are not interested in Your conspiracy theory We just want to keep our staff and clients safe. Stay safe and we wish you well. But stay away
Helpful ReviewSara Scarpati
These people are absolutely amazing. Since the first time I called them in, they were very reassuring, helpful and understood how much my kitty means to me. Doctor Andrew was really great and explained a lot of things to me and gave my kitty the best care, along with everyone else on the team. Thank you so much to everyone there.
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Yanchep Veterinary Clinic
Thank you Sara for the trust you place in us. Always our pleasure to be able to help and offer care and advice.
Helpful ReviewVanessa Lehmann
Wonderful friendly and top quality service and care for pets. Highly recommended
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Marnie Smith
Thanks for making sure George was ok 🙂
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Yanchep Veterinary Clinic
My absolute pleasure! Glad to hear all is well 😊
Helpful ReviewColin Rudkin
Sadly had to euthanize our dog the compassion from dr and nurse was 5 star
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Yanchep Veterinary Clinic
Thank you Colin. So sorry for the loss of your beautiful family member. Our thoughts are with you at such a sad time. It’s an honour to be able to help your pet in time of need and make things a little easier for the family. Deepest sympathy.
Helpful ReviewZann Massie
She has some major issues. Completly unprofessional and dislike intently. Like to see her take me to court anyday. Would not advise anyone to take a mouse there let alone other animals.
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Yanchep Veterinary Clinic
Zann your behaviour was repeatedly rude at every visit. Your unwillingness to fill in the mandatory covid register was intolerable. You were told to leave because of your rude behaviour to our receptionist and our vet. We dont tolerate rudeness or aggression at all. We have zero tolerance for your behaviour. Wishing you all the best. By the way mice are worthy of treatment regardless of their size.
Helpful ReviewTravis Rogers
The staff and Vets are friendly, helpful and professional.
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Craig Baskerville
Very friendly staff clean premises and reasonable priced
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Robert. Murray. Erceg
Sad times with my ferry family made a little easier. Thank you very much. Greatly appreciated.
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Gabe Tempo
Highly Recommend Sam and her team. Compassionate and Empathic. Will not take my furbabies anywhere else!
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Yanchep Veterinary Clinic
Thank you for the lovely review Gabe! We really appreciate the positive feedback. It’s always lovely to see you and your family of gorgeous pets. Ragnar is a star – we are all in love with him💓. Looking forward to lots of years of healthy happy puppiness!
Helpful ReviewAdam Naudin
Excellent service yet again. Staff are superb. Been taking my boy Kostya for almost 8 years now.
Helpful ReviewWell done Sam and Annette.
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Jack Wheeldon
Not happy with the service vet sam
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Yanchep Veterinary Clinic
Hi Jack , so sorry hear you’re not happy. Thanks for taking the time to do a review – it would really help if you could be more specific and give us some more information. Please contact us and let us know how we can improve our service to you. Aways better to hear in person from you as to how we didn’t meet your expectations. Please email us yanchepvet@live.com
Or phone directly on 9561 2438
I’ve just looked up your records after your last visit. And I remember who you are. Leaving your cats mouth to rot with a painful mess of teeth is not acceptable and cruel. – one of the large molar teeth was so rotten I pulled it out with my fingers. I’m sorry you don’t have the money to provide treatment for your lovely cat. I also didn’t deserve the rude way you spoke to me, and dismissively continued to play on your phone to text for a good five minutes while I tried to treat your cat. Your behaviour was appalling. I wish your cat all the best for the future.
Helpful ReviewHelena Pollard
Excellent Vet. Saved our fur baby. Lotta love there.
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James scanlan
Couldnt fault there services, hands down would recommend taking your pets here.
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Yanchep Veterinary Clinic
Thank you so much James. Always a pleasure to see you and little Larry! Thanks for placing your trust in us and giving such lovely feedback
Helpful ReviewChristi Lou
When it comes to your pets you need people who you can count on to help you if they get sick or injured and YVH has the most amazing team to do just that. And they even went above the call of duty and noticed I was struggling with my two little kids and helped me get to the car safely! What a blessing!
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Yanchep Veterinary Clinic
Hey Thanks Christi! We appreciate the trust you place in us and love looking after al your babies. Thank you for the lovely review.
Helpful ReviewTenielle Fletcher
I cannot recommend this place enough. The service is always exceptional and the staff go completely above and beyond, and truly care about the animals.
A massive thank you to the owners and staff for looking after our pup, you are all amazing x
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Yanchep Veterinary Clinic
Thank you Tenielle!!
Helpful ReviewAndrew Harvey
Top vet sam is awesome
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Yanchep Veterinary Clinic
Thank you Andrew! Always a pleasure to see you and your beautiful pets.
Helpful ReviewNICOLE VLACHOS
Our dog has been going to Yanchep Vet since we moved into the area a couple of years ago.
I cannot fault this place at all, our dog is a nervous nelly when it comes to vet visits but all the team go above and beyond caring for her during her visits and make her feel at ease every time. All the staff are incredibly welcoming and lovely!
Would highly recommend this vet.
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Lizzie Lysons
The ‘best’ Vet’s in town. Your business has so much integrity, professionalism, knowledge and kindness. I am always greeted with a smile and the follow up care after any surgeries is fantastic. You always get to the bottom of the problem and explain everything clearly and calmly.
We have two dogs that you look after and they love coming and seeing you and the girls. Both dogs have come to you since they were puppies.
The way you have upheld this integrity and professionalism during the Pandemic is impressive, it is a credit to you and your business’s values and work ethics.
I have so much respect for you and your business. This is such an amazing Vets and I highly recommend it to anyone.
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Yanchep Veterinary Clinic
Thank you so much for the lovely review – always a joy to see you and your gorgeous pet family. Thank you for your time , your trust and your patience – especially during the pandemic when we could only do kerbside service. We look forward to many more years of looking after you and welcoming your new little one very soon. 💞
Helpful ReviewSally Coombs
Dr Sam and her team are just amazing! Totally dedicated to animal health and welfare and providing the best service, Yanchep (and surrounds) is so fortunate to have such an excellent, experienced, talented Veterinary surgeon, and committed, professional, caring team right on their doorstep. Also a state of the art facility with everything required to provide the best of patient care. Highly recommend Dr Sam Sorensen and her team at Yanchep Veterinary Hospital !
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Yanchep Veterinary Clinic
Thank you Sally. Really appreciate your lovely review. Such high praise ! Feeling very humbled by your review. Thank you! 💞
Helpful ReviewMariun Rheeder
We have been taking our puppies here since day one and can not be happier with their service Sam is awesome and we highly recommend Yanchep vet and Dr Sam.
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Yanchep Veterinary Clinic
Thank you so much for your lovely review. We are delighted to hear such nice things. Always a pleasure to help you and the puppies. Thanks again 💞
Helpful ReviewSiegfred Novero
Awesome place
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Yanchep Veterinary Clinic
Thank you so much Siegfried! Always lovely to see you and your beautiful furry and not so Furry family members. We really appreciate all the trust you place in us – thank you !
Helpful ReviewKen Wallis
Friendly, professional service.
Helpful ReviewGood for your pets. And their carers.
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Sandy Shore
As you walk in instantly you ferl at home .. staff is very friendly, considerate ,welcoming.. patient & understanding.. they take the time to make sure they have full compression of your problem.& then patiently explain your options.. they make sure to explain properly so you undetstand .. They are well organised.. Boof is doing well after his operation.. We will continue to use this vetinary clinic
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michael mckeague
Always such a pleasure. Archie loves it. Easy to book online and everyone is really pleasant.
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Annie Matthews
pets choice award
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Yanchep Veterinary Clinic
Thank you for your 5 star review! It’s our absolute pleasure 💓
Helpful ReviewPeter