Yarraville Veterinary Clinic

Katie Pi

Reviewed on Google

The older of the vets seems a little disengaged but the younger one was thorough and my boy warmed to him quickly

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mish cobbles

Reviewed on Google

Super friendly and helpful team making you and your dog feel comfortable. Small but very clean vet clinic and they make sure your dog has its own space when entering and leaving consult rooms. Definitely recommend moving to them if you become a local.

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Rebekah Jennings

Reviewed on Google

Parking is sh**

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mewc

Reviewed on Google

Top class clinic, good no fuss

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Robyn Matthewman

Reviewed on Google

Research only

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Oliver and Winky Woof

Reviewed on Google

We do not tend to leave negative reviews but as a vet who care for the vulnerable animals it is important for people to know genuine experiences.

After moving into a close by suburb we changed our vet from our previous amazing vet to here, after reading all the positive google reviews and we really regret the decision.

Our first experience with them was to get Ollie checked for his feet licking and we thought of being cautious and getting it checked. This was recorded as “dermatitis” in his medical file. He never had any skin conditions for 1 and half years of his life until this point and 6 months later he still does not. They didn’t do any follow up check ups or confirmed this via a test, just carelessly reported it so.

Our next experience was to get Ollie’s routine teeth cleanup at 2 years. For which he had to go through general anaesthesia. Before dropping Ollie off at the clinic I asked nurse not to feed him anything strange as any dog will react to strange food. No responsible dog owner will let their dog eat anything. The nurse recorded this as an “allergy”. Did not explain to us it’s normal to feed pets after anaesthesia, nor did they explain what kind of food they will feed etc. She however took time to explain all the add ons we can add for extra $$ to the routine dental cleaning procedure. If it was explained we would have of course said yes. When picking him after the procedure she told us that it is normal to have bit of diarrhoea which ollie did. And again had recorded this as Ollie having an episode of diarrhoea rather than reacting to general anaesthesia.

When ollie was 1 year he had a diarrhoea episode which was going around amongst pups in our local council area at the time. He was admitted to lort smith emergency where he received the best care. But due to this we had to clarify with our insurance he doesn’t have an ongoing diarrhoea issue.

During the dental clean up session Ollie was at the clinic for duration of a whole day, and when asked to do a check up on him at the same time they refused to do so and asked us to make a different appointment for that. Despite the inconvenience of doing so we complied. In our next appointment they told us Ollie is perfectly healthy but they previously recorded all that’s mentioned above. Again just by physical examination and word of mouth but not by medical tests.

All this is to say that these kind of careless recording affect things like pet health insurance etc that can get really caught up on such wordings. When tried to discuss this situation they were really unhelpful and was not willing to understand where we were coming from and accused us of wanting to change medical history. Which we found to be really offensive. We did NOT ask to do such a thing, Ollie did not have a medical diagnosed history of “allergies” or “dermatitis” nor there were any tests done to prove this. All we wanted proper respectful communication to clarify this. The vet also said if we want to discuss further pay for a longer appointment which was extremely rude and was so money minded. One such incident would have been fine but repeated incidents as this are just not acceptable.

Reading extremely rude responses to other negative google reviews says a lot about their attitude towards criticism too. Highly disappointed.

We immediately changed our vet back to our old vet and will not be going here again nor will we recommending them to anyone. There are amazing vets and hospitals like Lort smith hospital and we highly advice on picking them if you can have an appointment rather than picking Yarraville vet just because they have appointments, like we did. Highly regret that decision.

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Luna Lee

Reviewed on Google

Caring vet and friendly staff. They replied my email with a phone call and accomodated to treat our sick pet. Highly recommended

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Rhonda & her team once again attended to my dog Benjamin who tore his ACL. Can’t speak highly enough about this suberb team who truly love working with animals. Doubt you find anyone that comes close to the service, care & compassion we received here.
I’ve reccomend the Vet to all friends far & wide.

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