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Sydney Animal Hospitals Norwest Contact Information and Customer Reviews
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Tristen Puruto
Thank you SAH Norwest for our visit today. I highly appreciate the service from SAH, both the initial greeting and with the Vet. Felt welcomed and definitely recommend SAH for any animal concerns.
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Kuan Lai
Always greeted by the friendly staff, even though the dogs are always anxious of coming to the vet they were always welcoming and positive assurance that they’d be looked after!
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Steven Spilly
This place has been a Godsend for my senior dog. I tried a few vets after he got out of ICU from a severe bout of pancreatitis and meningitis and Sydney Animal Hospital at Norwest have been by far the best. Dr Stephen Mansour has been amazing. He performed minor surgery without general anaesthetic to avoid complications and put me onto the Libre scan product which has made managing my diabetic dog’s sugar levels a million times easier. I’m sure this place has added years to my pet’s life.
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Emma
Great service. All staff are friendly and welcoming. Charlie my Aussie Shepherd has been well looked after whenever we have needed to attend.
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margaret rodham
I have being coming up with Dudley for 12 years and have never had any problems. The staff are always friendly, and let me tell you Dudley has never been an easy dog to deal with and yet the staff are able to deal with him in a very professional manner.
Helpful Review21/10/2019, Well it was that time of the year again and Dudley didn’t disappoint, up too his usual agro self, as I walk thru’ the Vet’s door I sing out your worst nightmare has arrived, and poor Dr. Armin Yarandpour drew the short straw this year, he was great with Dudley and all went well, and we all went home with our finger’s intact.
Today the 2nd Jan 2021 we took Dudley to the Vet, as he had been unwell for a week, and we received the devastating blow that he has damaged Kidneys due to old age, we have taken him home with medication and to give him a lot of love and more care. He has done well for his age 13years and 10months. 5th January 2021, It is with great sadness that we announce Dudley passed away peacefully this morning, we will miss him so much. RIP Dudley.
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Sydney Animal Hospitals Norwest
Hi Margaret, thank you for your 5 star review, will pass onto our team🐾
Helpful ReviewVeselinka Milosevic
Very professional, great service.
Helpful ReviewWarmly recommend.
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Sydney Animal Hospitals Norwest
Thank You Veselinka. We are so glad you had a great experience with us. Looking forward to seeing you again.
Helpful ReviewManju Dewendrage
Wanted to try a place that had individual kennels as my dog was afraid of other dogs. Staff was nice, but place smelled and my dog had diarrhoea after coming back and is a fussy eater ever since coming back.
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Sydney Animal Hospitals Norwest
Thank you for the feedback Manju.
We are sorry to hear that Kukky had some diarrhoea after his stay with us. Unfortunately this is reasonably common when animals board in kennels. A change in environment, with other dog noise, smells and a change in diet can cause some stress induced gastroenteritis. We also noted that Kukky was fussy, but did enjoy freshly cooked chicken while here.
If Kukky is still not 100% please give our team a call on 8883 0411 and speak to Teresa our Manager at Norwest.
Helpful ReviewDavina Bidart
Had my dog clipped here for the first time and they did a great job. Will attend regular clipping with them.
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Danzellmitch VLOGS
Thank you for taking care of my cloudy boy while we’re away. The staff was very friendly and very helpful. The clinic is very neat and clean. When I picked up my dog after few days, they handed my boy very clean and smell good. I will recommend this clinic for my family and friends that looking for pet boarding while they’re away. 🙃
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Sydney Animal Hospitals Norwest
Hi Danzell, we LOVED having Cloud stay with us, and look forward to having him stay again 🙂
Thank you, everyone at Sydney Animal Hospitals Norwest
Helpful ReviewRita Scala
Great team and friendly and caring
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Sydney Animal Hospitals Norwest
We appreciate the time taken to leave us such a lovely review. We hope that Mimi starts to feel better after our visit with us.
Helpful ReviewThank you, everyone at Sydney Animal Hospitals Norwest
Cameran Titheradge
Great vet very helpful nd friendly full of knowledge very welcoming
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Sydney Animal Hospitals Norwest
Hi Cameran, Thank you for leaving us such a lovely review. We are all so pleased we can look after you and little Dervin and we hope she feels better very soon.
Helpful ReviewMargaret Sheil
This is the best vet that we have seen. They listen to all your concerns. They always guide you so that you and your pet have a healthy relationship. Their priority is to ensure your pet is healthy and remains that way.
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Sydney Animal Hospitals Norwest
Dear Margaret, thank you for trusting us with Milo’s care. He was such a good boy for his vaccinations and we look forward to seeing you next time, thank you🐾
Helpful ReviewDavid Wang
This place doesn’t care about you!!! Don’t go!
We previously had a bad experience with a condescending vet the first time we went. She was rude, impatient and judgemental. We decided to give this place another go and requested a different vet this time, and on the phone expressed that we had a bad experience so please place us with a vet that has a reputation of being kind. The receptionist seemed to have understood the situation however when we arrived, (on time) we were seen by another vet and when we questioned why we aren’t being seen by the vet the receptionist appointed us, she said there was no such thing and it wasn’t her fault if that had happened (taking no accountability). She gave a nasty attitude and told us furthermore, if we wanted to see the vet that was appointed to us we needed to wait an hour.
Don’t book with this place they don’t honour appointments nor care about you and your pet.
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Sydney Animal Hospitals Norwest
Hello Faye and David,
I have been forwarded your email complaint regarding your experience with Dandelion.
Your email has left me with some serious concerns, and I would really like to discuss your experience in more detail. Will you be available today for a phone call to discuss?
We take all feedback very seriously and use all feedback to improve our client experience and services.
Thank you
Helpful ReviewAlana Dent
Hana Zhao
Quite good staff to deal with our dogs. Kind and well managed
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Daniela Bej
The Sydney Animal Hospital Norwest reception and nursing staff are polite and professional and accomodating.
Helpful ReviewThe Vet Dr Anton was professional in his approach and super handling with my two cats who are usually quite shy. Anton showed compassion and warmth. I love knowing my animals are so well cared for by these awesome humans!
A lovely clean Vet hospital/ clinic.
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Sydney Animal Hospitals Norwest
Hi Daniela, thank you so much for your wonderful feedback, it was a pleasure to look after Simba & Nala. I will forward your review to Dr Anton and our team, they will be very happy, thank you🐾
Helpful Reviewsamriti samriti
Great place for your pets! Amazing and caring vets 🙂
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Molly Maguire
Very disappointing experience at Sydney Animal Hospital Norwest. I have taken my dogs here before and have never had a problem until this weekend.
My dog has never once shown any sign of aggression however because he is a large breed dog, they were adamant on muzzling him when sedating him. This was absolutely appalling and disgusting to even suggest as this would only stress him out as he has never worn one before… He is naturally calm at the vet and will let them touch, poke and prod him, however, they wouldn’t listen when we said he wasn’t aggressive in any way. After speaking to our regular vet about this experience they were also shocked as they had frequently referred patients here when necessary (however this will change).
Then when we suggested to sedated him in his front leg because he is more calm if he can see what you’re doing the vet refused to listen and proceeded use his back leg. Not to mention this also hurt him as he yelped in pain which he had never done before (and this isn’t my dogs first rodeo with needles/sedation).
And the final strike was on pick up the receptionists were rude and clearly oblivious as they were referring to our male dog as “her/she.” Would it kill you to show some compassion and reassurance to dog owners.
All in all, will never return here and recommend the same for other pet owners as this vet has no compassion or care for the animals they see.
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Molly Maguire
Very disappointing experience at Sydney Animal Hospital Norwest. I have taken my dogs here before and have never had a problem until this weekend.
My dog has never once shown any sign of aggression however because he is a large breed dog, they were adamant on muzzling him when sedating him. This was absolutely appalling and disgusting to even suggest as this would only stress him out as he has never worn one before… He is naturally calm at the vet and will let them touch, poke and prod him, however, they wouldn’t listen when we said he wasn’t aggressive in any way. After speaking to our regular vet about this experience they were also shocked as they had frequently referred patients here when necessary (however this will change).
Then when we suggested to sedated him in his front leg because he is more calm if he can see what you’re doing the vet refused to listen and proceeded use his back leg. Not to mention this also hurt him as he yelped in pain which he had never done before (and this isn’t my dogs first rodeo with needles/sedation).
And the final strike was on pick up the receptionists were rude and clearly oblivious as they were referring to our male dog as “her/she.” Would it kill you to show some compassion and reassurance to dog owners.
All in all, will never return here and recommend the same for other pet owners as this vet has no compassion or care for the animals they see.
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Kayla Freeman
Had been going to this vet for years, usually with great help & empathy from staff. Not too sure what’s changed recently but I took my cat here for vomiting, not eating, not drinking, not going to the bathroom and they sent me away to monitor as they were sure it was a behavioural. I monitored him for 24hrs with no improvement and took him back again the next day… continuing with the same symptoms but the vet was still convinced this was behavioural.
That night I took him to the emergency vet at ARH Baulkham Hills where they admitted him straight away as his temp was 39.5 degrees and he was extremely sick & lethargic. ARH kept him for 2 nights and I picked him up on the Monday morning where they instructed me to bring him back to a regular vet for an ultrasound and to be hooked back up to an IV. I rang SAH in advance to organise an ultrasound and to have him hooked back up to fluids, Naomi was lovely and sympathetic and was ringing to see what she could do.
I drove here regardless as he needed his IV reattached.. the other lady at the desk (didn’t catch her name) was SO rude! Arguing with me saying my cat had had an ultrasound when he hadn’t in the end said “well just take a seat then” – I then went in to see the vet as ARH suspected my cat had aspiration pneumonia. Vet flat out said to me “I know our name says hospital but we’re not a hospital” so basically my cat was dying and they couldn’t do a single thing to help… Saw the same vet all 3 visits charged $500 for an incorrect diagnosis and he didn’t even apologise for his incorrect diagnosis.
I rushed him to SASH where they diagnosed him with pancreatitis and saved his life. I would never return to this vet as I was told to monitor my cat for another 5-7days even though he wasn’t eating, drinking, going to the bathroom. Overall extremely poor veterinary care & wouldn’t recommend.
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Kayla Freeman
Had been going to this vet for years, usually with great help & empathy from staff. Not too sure what’s changed recently but I took my cat here for vomiting, not eating, not drinking, not going to the bathroom and they sent me away to monitor as they were sure it was a behavioural. I monitored him for 24hrs with no improvement and took him back again the next day… continuing with the same symptoms but the vet was still convinced this was behavioural.
That night I took him to the emergency vet at ARH Baulkham Hills where they admitted him straight away as his temp was 39.5 degrees and he was extremely sick & lethargic. ARH kept him for 2 nights and I picked him up on the Monday morning where they instructed me to bring him back to a regular vet for an ultrasound and to be hooked back up to an IV. I rang SAH in advance to organise an ultrasound and to have him hooked back up to fluids, Naomi was lovely and sympathetic and was ringing to see what she could do.
I drove here regardless as he needed his IV reattached.. the other lady at the desk (didn’t catch her name) was SO rude! Arguing with me saying my cat had had an ultrasound when he hadn’t in the end said “well just take a seat then” – I then went in to see the vet as ARH suspected my cat had aspiration pneumonia. Vet flat out said to me “I know our name says hospital but we’re not a hospital” so basically my cat was dying and they couldn’t do a single thing to help… Saw the same vet all 3 visits charged $500 for an incorrect diagnosis and he didn’t even apologise for his incorrect diagnosis.
I rushed him to SASH where they diagnosed him with pancreatitis and saved his life. I would never return to this vet as I was told to monitor my cat for another 5-7days even though he wasn’t eating, drinking, going to the bathroom. Overall extremely poor veterinary care & wouldn’t recommend.
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Business ID: 3127
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Sydney Animal Hospitals Norwest
8/1 Celebration Dr, Bella Vista NSW 2153Sydney Animal Hospitals Norwest
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