Sydney Animal Hospitals Norwest is featured on The Pet Community as a trusted provider of grooming services.
Sydney Animal Hospitals Norwest Contact Information and Customer Reviews
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Reviews (21)
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Review Summary
Here's a summary of the most recent reviews on The Pet Community
Sydney Animal Hospitals Norwest seems to have a mixed bag of reviews from pet owners. Many clients appreciate the friendly and professional staff, noting their compassion and the thorough care provided to their pets, like managing complex health issues and offering great boarding services. However, some experiences have been less positive, with reports of miscommunication, perceived lack of compassion, and issues with treatment plans leading to dissatisfaction. While some users have found the clinic a reliable place for their pets, others have faced challenges that have led them to seek veterinary care elsewhere. Despite these varied experiences, the clinic continues to serve a diverse clientele, striving to meet the needs of both pets and their owners.
Last Updated: 14/01/2026
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Business ID: 3127
Rita Scala
Great team and friendly and caring
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Sydney Animal Hospitals Norwest
We appreciate the time taken to leave us such a lovely review. We hope that Mimi starts to feel better after our visit with us.
Thank you, everyone at Sydney Animal Hospitals Norwest
Cameran Titheradge
Great vet very helpful nd friendly full of knowledge very welcoming
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Sydney Animal Hospitals Norwest
Hi Cameran, Thank you for leaving us such a lovely review. We are all so pleased we can look after you and little Dervin and we hope she feels better very soon.
Margaret Sheil
This is the best vet that we have seen. They listen to all your concerns. They always guide you so that you and your pet have a healthy relationship. Their priority is to ensure your pet is healthy and remains that way.
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Sydney Animal Hospitals Norwest
Dear Margaret, thank you for trusting us with Milo’s care. He was such a good boy for his vaccinations and we look forward to seeing you next time, thank you🐾
David Wang
This place doesn’t care about you!!! Don’t go!
We previously had a bad experience with a condescending vet the first time we went. She was rude, impatient and judgemental. We decided to give this place another go and requested a different vet this time, and on the phone expressed that we had a bad experience so please place us with a vet that has a reputation of being kind. The receptionist seemed to have understood the situation however when we arrived, (on time) we were seen by another vet and when we questioned why we aren’t being seen by the vet the receptionist appointed us, she said there was no such thing and it wasn’t her fault if that had happened (taking no accountability). She gave a nasty attitude and told us furthermore, if we wanted to see the vet that was appointed to us we needed to wait an hour.
Don’t book with this place they don’t honour appointments nor care about you and your pet.
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Sydney Animal Hospitals Norwest
Hello Faye and David,
I have been forwarded your email complaint regarding your experience with Dandelion.
Your email has left me with some serious concerns, and I would really like to discuss your experience in more detail. Will you be available today for a phone call to discuss?
We take all feedback very seriously and use all feedback to improve our client experience and services.
Thank you
Alana Dent
Hana Zhao
Quite good staff to deal with our dogs. Kind and well managed
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Daniela Bej
The Sydney Animal Hospital Norwest reception and nursing staff are polite and professional and accomodating.
The Vet Dr Anton was professional in his approach and super handling with my two cats who are usually quite shy. Anton showed compassion and warmth. I love knowing my animals are so well cared for by these awesome humans!
A lovely clean Vet hospital/ clinic.
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Sydney Animal Hospitals Norwest
Hi Daniela, thank you so much for your wonderful feedback, it was a pleasure to look after Simba & Nala. I will forward your review to Dr Anton and our team, they will be very happy, thank you🐾
samriti samriti
Great place for your pets! Amazing and caring vets 🙂
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Molly Maguire
Very disappointing experience at Sydney Animal Hospital Norwest. I have taken my dogs here before and have never had a problem until this weekend.
My dog has never once shown any sign of aggression however because he is a large breed dog, they were adamant on muzzling him when sedating him. This was absolutely appalling and disgusting to even suggest as this would only stress him out as he has never worn one before… He is naturally calm at the vet and will let them touch, poke and prod him, however, they wouldn’t listen when we said he wasn’t aggressive in any way. After speaking to our regular vet about this experience they were also shocked as they had frequently referred patients here when necessary (however this will change).
Then when we suggested to sedated him in his front leg because he is more calm if he can see what you’re doing the vet refused to listen and proceeded use his back leg. Not to mention this also hurt him as he yelped in pain which he had never done before (and this isn’t my dogs first rodeo with needles/sedation).
And the final strike was on pick up the receptionists were rude and clearly oblivious as they were referring to our male dog as “her/she.” Would it kill you to show some compassion and reassurance to dog owners.
All in all, will never return here and recommend the same for other pet owners as this vet has no compassion or care for the animals they see.
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Molly Maguire
Very disappointing experience at Sydney Animal Hospital Norwest. I have taken my dogs here before and have never had a problem until this weekend.
My dog has never once shown any sign of aggression however because he is a large breed dog, they were adamant on muzzling him when sedating him. This was absolutely appalling and disgusting to even suggest as this would only stress him out as he has never worn one before… He is naturally calm at the vet and will let them touch, poke and prod him, however, they wouldn’t listen when we said he wasn’t aggressive in any way. After speaking to our regular vet about this experience they were also shocked as they had frequently referred patients here when necessary (however this will change).
Then when we suggested to sedated him in his front leg because he is more calm if he can see what you’re doing the vet refused to listen and proceeded use his back leg. Not to mention this also hurt him as he yelped in pain which he had never done before (and this isn’t my dogs first rodeo with needles/sedation).
And the final strike was on pick up the receptionists were rude and clearly oblivious as they were referring to our male dog as “her/she.” Would it kill you to show some compassion and reassurance to dog owners.
All in all, will never return here and recommend the same for other pet owners as this vet has no compassion or care for the animals they see.
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Kayla Freeman
Had been going to this vet for years, usually with great help & empathy from staff. Not too sure what’s changed recently but I took my cat here for vomiting, not eating, not drinking, not going to the bathroom and they sent me away to monitor as they were sure it was a behavioural. I monitored him for 24hrs with no improvement and took him back again the next day… continuing with the same symptoms but the vet was still convinced this was behavioural.
That night I took him to the emergency vet at ARH Baulkham Hills where they admitted him straight away as his temp was 39.5 degrees and he was extremely sick & lethargic. ARH kept him for 2 nights and I picked him up on the Monday morning where they instructed me to bring him back to a regular vet for an ultrasound and to be hooked back up to an IV. I rang SAH in advance to organise an ultrasound and to have him hooked back up to fluids, Naomi was lovely and sympathetic and was ringing to see what she could do.
I drove here regardless as he needed his IV reattached.. the other lady at the desk (didn’t catch her name) was SO rude! Arguing with me saying my cat had had an ultrasound when he hadn’t in the end said “well just take a seat then” – I then went in to see the vet as ARH suspected my cat had aspiration pneumonia. Vet flat out said to me “I know our name says hospital but we’re not a hospital” so basically my cat was dying and they couldn’t do a single thing to help… Saw the same vet all 3 visits charged $500 for an incorrect diagnosis and he didn’t even apologise for his incorrect diagnosis.
I rushed him to SASH where they diagnosed him with pancreatitis and saved his life. I would never return to this vet as I was told to monitor my cat for another 5-7days even though he wasn’t eating, drinking, going to the bathroom. Overall extremely poor veterinary care & wouldn’t recommend.
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