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Reviews (21)
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Review Summary
Here's a summary of the most recent reviews on The Pet Community
Sydney Animal Hospitals Norwest seems to have a mixed bag of reviews from pet owners. Many clients appreciate the friendly and professional staff, noting their compassion and the thorough care provided to their pets, like managing complex health issues and offering great boarding services. However, some experiences have been less positive, with reports of miscommunication, perceived lack of compassion, and issues with treatment plans leading to dissatisfaction. While some users have found the clinic a reliable place for their pets, others have faced challenges that have led them to seek veterinary care elsewhere. Despite these varied experiences, the clinic continues to serve a diverse clientele, striving to meet the needs of both pets and their owners.
Last Updated: 14/01/2026
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Business ID: 3127
Kayla Freeman
Had been going to this vet for years, usually with great help & empathy from staff. Not too sure what’s changed recently but I took my cat here for vomiting, not eating, not drinking, not going to the bathroom and they sent me away to monitor as they were sure it was a behavioural. I monitored him for 24hrs with no improvement and took him back again the next day… continuing with the same symptoms but the vet was still convinced this was behavioural.
That night I took him to the emergency vet at ARH Baulkham Hills where they admitted him straight away as his temp was 39.5 degrees and he was extremely sick & lethargic. ARH kept him for 2 nights and I picked him up on the Monday morning where they instructed me to bring him back to a regular vet for an ultrasound and to be hooked back up to an IV. I rang SAH in advance to organise an ultrasound and to have him hooked back up to fluids, Naomi was lovely and sympathetic and was ringing to see what she could do.
I drove here regardless as he needed his IV reattached.. the other lady at the desk (didn’t catch her name) was SO rude! Arguing with me saying my cat had had an ultrasound when he hadn’t in the end said “well just take a seat then” – I then went in to see the vet as ARH suspected my cat had aspiration pneumonia. Vet flat out said to me “I know our name says hospital but we’re not a hospital” so basically my cat was dying and they couldn’t do a single thing to help… Saw the same vet all 3 visits charged $500 for an incorrect diagnosis and he didn’t even apologise for his incorrect diagnosis.
I rushed him to SASH where they diagnosed him with pancreatitis and saved his life. I would never return to this vet as I was told to monitor my cat for another 5-7days even though he wasn’t eating, drinking, going to the bathroom. Overall extremely poor veterinary care & wouldn’t recommend.
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