PetSmart Virginia Beach (Hilltop) love pets, and we believe loving pets makes us better people. That’s one of the many reasons we do Anything for Pets – because they will do anything for us. Anything for Pets is our commitment to pet parents, it’s how we do business and who we are as pet lovers. As the leader in pet care, we make our decisions based on how we can bring pet parents closer to their pets.
From dressing in matching costumes, to finding the perfect treats and toys, we innovate solutions and unique, must-have products to create more ways for pets to be a part of our everyday lives.
Our trusted and skilled associates share the same passion for pets as the pet parents we serve, helping pet parents choose from our offering of the largest variety of pet products and services in one convenient place – in your neighborhood or the palm of your hand. With more than 1,660 locations in North America, we pride ourselves on our unrivaled variety of pet food, treats, toys, and apparel, as well as our services including training, grooming, boarding and more.
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Review Summary
Here's a summary of the most recent reviews on The Pet Community
PetSmart Virginia Beach (Hilltop) seems to be a bustling hub for pet owners, known for its helpful and friendly staff. Many customers rave about the positive experiences they've had, from the grooming services provided by patient and loving staff like Hannah B, to the wide range of pet supplies and effective dog training sessions. The pet hotel, in particular, gets glowing reviews for the excellent care and special touches like progress reports and Polaroid pictures. Despite a few hiccups, such as a double booking issue and a specific product shortage, the overall sentiment is overwhelmingly positive. PetSmart Virginia Beach (Hilltop) is praised not just for its services but also for the pleasant shopping experience, including easy in-store pickup and the reassuring safety measures in the parking lot. It's clear that this store, with its dedicated team, is a favourite among both pets and their owners.
Last Updated: 24/02/2024
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Business ID: 55355
sean templeton
Helpful staff and busy place
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julia engert
Always friendly helpful staff and of course cute fur babies!
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Debbie Stephens
Never taking my dogs back there! I did use them several times and more than once they had injuries.
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Darren Labat
We booked our puppy’s first haircut for today at 11 with Hannah B. It’s our first day off in a while where we’re available to take her. We got a call 20 min later saying their system is messed up and double booked us with another client. She wanted to reschedule us, not the other client, for another day. We said our availability was just for today, and she just didn’t say anything, and ended up cancelling us. I’m not sure if she chose an existing client over us, but it wasn’t a good first impression.
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Carrie Davenport
I took my dog, Cooper, to be groomed at PetSmart Hilltop. He is a nervous/anxious dog and the staff was so friendly and patient with him. Hanna did his grooming on Sunday and she was very nice, friendly, and patient with Cooper. Cooper also smelled great and looked great when I picked him up! I will definitely be bringing Cooper back here for grooming!
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Kristina Cornell
Hannah did an amazing job grooming, my two little Pomeranians… She was loving and patient, and they were completely calm!
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Susan Wallen
Pleasant employees and a wide range of pet supplies. The dog training (beginner and intermediate) have been great!
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Kermie Bledsoe
I use their pet hotel whenever I need daycare for my pup. They always take amazing care of him. They provide progress reports and even small Polaroid pictures from special events. I knew it was a great place when I would see my the Lil guy get excited as we pulled into the parking lot.
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Barbara Jones
Grandchildren webt
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monica gallant
Moved from Norfolk to this side of Virginia beach and never have I went into a petsmart and there is NO fresh step litter on the shelves at all. Only litter they had was tidy cat. Very disappointed.
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marlissee flowers
Staff member was extremely helpful; went above and beyond. Always a great experience shopping at this Pet Smart.
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Bruce and Dianne Pulver
Great place! My cats love to stay at the Pets Hotel.They are fantastic with grumpy old cats. My 15 year old cat only trusts this pets hotel.They are the best in his opinion! I agree.
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Trevor Kraeutler
Easy in store pickup
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Lindsay
I waited in the car with my animal while my mom went inside. she came out with the correct product and there were signs in the parking lot instructing people to call 911 if anyone noticed an animal or child unattended in a vehicle , which was pleasant to see
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Giovanni Pantophlet
In
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D. N.
We had our rescued Australian shepherd’s nails cut and Dremel filed for the first time in their grooming department. The two female groomers were wonderful!
Helpful ReviewThanks ladies!
Store and grooming department 👍
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Boricua Book Lover
I was visiting family in Virginia and we went to Virginia Beach for an overnight stay. I decided to have my dog, Toby boarded at the pet hotel so he could have some doggy play time. The employees are extremely friendly and very patient especially when I forgot some vaccine information. They were in love with my dog. If I’m back in the area I will definitely bring him back!
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Lee Large
I loved it here. Clean, organized and the staff were so friendly and helpful.
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Faye Adams
Taking the survey was fine, the difficulty is getting it confirmed that I was the one taking the survey and agreeing to have the review sent to Google.
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Denise Lesko
Always helpful and friendly. Some great deals as well. Very friendly staff, and customers!
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