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PetSmart Virginia Beach (Landstown) love pets, and we believe loving pets makes us better people. That’s one of the many reasons we do Anything for Pets – because they will do anything for us. Anything for Pets is our commitment to pet parents, it’s how we do business and who we are as pet lovers. As the leader in pet care, we make our decisions based on how we can bring pet parents closer to their pets.

From dressing in matching costumes, to finding the perfect treats and toys, we innovate solutions and unique, must-have products to create more ways for pets to be a part of our everyday lives.

Our trusted and skilled associates share the same passion for pets as the pet parents we serve, helping pet parents choose from our offering of the largest variety of pet products and services in one convenient place – in your neighborhood or the palm of your hand. With more than 1,660 locations in North America, we pride ourselves on our unrivaled variety of pet food, treats, toys, and apparel, as well as our services including training, grooming, boarding and more.



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Reviews (20)

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4.2 out of 5.0
Rating 4.2

Review Summary


Here's a summary of the recent reviews on The Pet Community - Powered by AI
PetSmart Virginia Beach (Landstown) seems to be a bit of a mixed bag according to local pet owners. While there have been a few hiccups with customer service and grooming experiences, the overall sentiment leans more towards the positive. Many folks rave about the friendly and caring staff, particularly praising individuals like Dawn and Catherine for their patience and skill. The store is celebrated for its wide variety of pet products, including sought-after large dog beds and a diverse selection of cat food and treats. The grooming services, despite a few critiques, are generally described as wonderful, with Cat, a groomer at the location, receiving high recommendations for her professionalism and love for her job. The store's ability to cater to all types of pets and the knowledgeable employees make shopping a breeze for pet owners. Even though checkout times can be lengthy and one encounter in the fish section left a customer feeling less than pleased, the positive aspects like the store's cleanliness, organization, and the extensive range of services including dog training and pet hotel boarding shine through. For the residents and their furry, feathery, or finned friends in the Landstown area, PetSmart Virginia Beach (Landstown) continues to be a go-to destination for their pet needs, solidifying its place in the community.
Last Updated: 2024-02-24


All reviews

  • Jane Doe
    Reviewed on Google

    Dropped my toy poodle off at his appointment for a puppy bath and brush, it took about 2 hours. My puppy was completely wet when I picked him up. Also the customer service is complete trash when I arrived to get my puppy no one greeted me the girl who did his service was on her cell phone talking to another girl about a text message and walked right pass me, another girl had to come assist me. Not a good grooming experience at all and I’ll never return !

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  • Tracey Gilbert
    Reviewed on Google

    Very friendly people

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  • Tony Morris
    Reviewed on Google

    Caring but time consuming…

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  • Nicole Bonn
    Reviewed on Google

    Banfield is my GO-TO vet! Everyone here LOVES all the beebees they get to see and help. They understand how you feel about your baby and are there to help 💜

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  • Dominique Viado
    Reviewed on Google

    Outstanding service every time I come this very last time I sent my daughter in 16 and I needed her to return a defective Gps tracker for my dog. She was in there for a while, but they helped her out and she was pointed to make a new dog tag and everything like that and We’ve been coming for a very long time because we live in the area and this Location has taught me how to care for a puppy who is now almost 3 that likes to run out and two more puppies that we adopted just this year alone all my dogs go to the Banfield pet hospital inside of Petsmart and they are phenomenal people I wish I had names for all of them. They are phenomenal, the only name I have that helped me out last time was Dawn She had so much patience with me when I didn’t even have patience for myself thank you Petsmart and thank you, Dawn By the way, how do I get a free year supply of Petsmart products?

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  • cyberdolfan
    Reviewed on Google

    They had the large dog bed that we needed. The price was very good

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  • Jennifer Williams
    Reviewed on Google

    Cat is far the best groomer I have found since living in VA. She’s super kind, professional and really loves her job. I couldn’t ask for a better groomer! I highly recommend her services at Petsmart. Keep being great Cat! 😊 Bee-Bear adores YOU!

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  • Darlene Patrick
    Reviewed on Google

    Variety in cat food and treats. Easy to shop here.

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  • Charlotte M
    Reviewed on Google

    Best customer service for our fury and friendly family members. My favorite place for Autumn healthy needs.

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  • Eric Sison
    Reviewed on Google

    1 of our go to place, if we are in landstown area with our dog 😉

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  • Catherine Moncrief
    Reviewed on Google

    Great store for all types of pets!!!!! The grooming services are wonderful!!!!!

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  • brian Griffin
    Reviewed on Google

    Good selections, but long time to check out.

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  • Heather Lee
    Reviewed on Google

    Awesome people up front especially Christine

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  • Lew B
    Reviewed on Google

    Customer service experience ever. They were rude to me and disrespectful. I will never walk into another Petsmart ever again. The smartest thing you can do is stay away.

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  • MC Photo
    Reviewed on Google

    Always a fantastic groom! Thank you Catherine!

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  • Valerie Williams
    Reviewed on Google

    Great location with friendly knowledgeable employees. My Brussels Griffon love the treats and toy aisles. I shop at several PetSmart, this Landstown location is my favorite. When shopping at this location I am sure to find my fur baby items. This location is clean and very organized. The employees are interactive and friendly. PetSmart offers dog training, grooming services, and pets hotel boarding. Located in Landstown Commons.

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  • Mr Philp
    Reviewed on Google

    Great pet stuff

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  • Courtney Boger
    Reviewed on Google

    Whoever the crazy lady is with short red hair working in the fish section..someone needs to tell her to chill. Was trying to get a guppy for my tank and I already have some in there. I told her I wanted one and she scooped out 3. I asked her to place back the other 2 since I requested 1 and she proceeded to go on a rant about needing more than 1 fish in the tank. I gently reminded her there were others and she rolled her eyes at me and started mumbling under her breath. I’ve had fish since I was a kid. Her behavior was super condescending and uncalled for

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  • Iain Elkington
    Reviewed on Google

    We always love coming to PetSmart. The staff are so helpful and friendly.

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  • Bertha Vargas
    Reviewed on Google

    To to place for all our pet supplies.

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Rating

Business ID: 55351

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