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PetSmart Brandywine love pets, and we believe loving pets makes us better people. That’s one of the many reasons we do Anything for Pets – because they will do anything for us. Anything for Pets is our commitment to pet parents, it’s how we do business and who we are as pet lovers. As the leader in pet care, we make our decisions based on how we can bring pet parents closer to their pets.

From dressing in matching costumes, to finding the perfect treats and toys, we innovate solutions and unique, must-have products to create more ways for pets to be a part of our everyday lives.

Our trusted and skilled associates share the same passion for pets as the pet parents we serve, helping pet parents choose from our offering of the largest variety of pet products and services in one convenient place – in your neighborhood or the palm of your hand. With more than 1,660 locations in North America, we pride ourselves on our unrivaled variety of pet food, treats, toys, and apparel, as well as our services including training, grooming, boarding and more.



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Reviews (20)

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4.4 out of 5.0
Rating 4.4

Review Summary


Here's a summary of the recent reviews on The Pet Community - Powered by AI
PetSmart Brandywine seems to be a bit of a mixed bag, but it's clear that many folks find it a go-to spot for all things pet-related. On one hand, customers rave about always finding what they need, from a wide selection of animal goods to specific prescription food for their furry friends. The shelves are well-stocked, and the place is clean and organised, making shopping a breeze. Plus, the staff are often highlighted as friendly, knowledgeable, and super helpful, ready to offer recommendations and assistance with a smile. On the flip side, there've been a few hiccups, particularly in the grooming department and some customer service challenges, like long wait times for grooming appointments and a bit of a run-around regarding prescription food requirements. However, for many, the positives like great prices, a caring staff, and a pleasant shopping experience outweigh the occasional negatives. Whether it's finding the perfect toy, getting a great deal, or simply enjoying the atmosphere, PetSmart Brandywine has a solid base of satisfied pet owners and their happy pets.
Last Updated: 2024-02-26


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  • Josh Marcus
    Reviewed on Google

    Always have what I’m looking for at this store. Staff is very friendly.

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  • ana Santiago
    Reviewed on Google

    I will never take my dog here again. When I dropped off my dog Molly for grooming I was told it would be 2-3 hours. 5 hours later I had to call and find out what was going on. They told me she was just getting finished up. Her appointment was at 9:15am and I didn’t get to pick her up till almost 3:30pm. On top of all of that, I get there to pick her up and they had the nerve to ask me if I knew her collar was broken. It wasn’t broken when I dropped her off or she would have taken off as the collar would not have stayed on her. So on top of the $101 I spend on her grooming which it doesn’t even look like she was groomed especially around her ears and her bottom I was forced to buy another collar before I could take her home. I’m not sure what they did to my dog to break her collar but I’m very angry with this whole experience. I have been taking my Molly there for the last almost 3 years and she was even in the puppy training there. But I will never step foot in this pet smart ever again.

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  • Ann jackson
    Reviewed on Google

    Great experience.

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  • Kiara Kornegay
    Reviewed on Google

    The staff was friendly and knowledgeable. They helped us find what we needed and were even able to make recommendations.

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  • A J C
    Reviewed on Google

    Had everything I went to buy.

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  • Cathie Wilkerson
    Reviewed on Google

    Great prices

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  • Karen “Granmom” Grafton
    Reviewed on Google

    Love Petsmart good selection of all animal goods. You can always find what ya need isles are clearly marked and clean. Associates are knowledgeable and very helpful.

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  • Hakan Demircan
    Reviewed on Google

    ❤️

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  • Chase Melvin
    Reviewed on Google

    My Shiba Inu has been through alot, recently she had terrible bladder stones. After surgery and some complications she is doing great and is on prescription food. She needs Royal Cannin Uraninry SO. My vet wrote me a script and I went to here to buy the food. The first time I went it was a nightmare, worker told me I needed a Banfield card so I went and talked to Banfield in the back and they told me I had a script from my vet that is enough. After some back in forth with the worker I was finally able to buy the food for my dog. I was able to buy it for months. Then in July I went back to buy a case and was greated with a very unfriendly manager. She refused to sell the food even though I had a script. I even showed her a past receipt. She was adamoent that I needed a Banfield car and out of no where I am unable to by my food from here. The manager says I need a Bandfield card and Bandfield will not give me a card becauase my dog is not a patient of Banfield. I have a script from a MEDICAL PROFESSIONAL who I trust. I will never go here again. The manager displayed terrible customer service skills and was unwilling to help. She seemed to have a thrill of saying NO and sending me away. If you do not go to Banfield good luck getting anything even with a script from a MEDICAL PROFESSIONAL. I hope they change becuase now to get the food I have to order it online and pray it makes it ontime.

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  • David Stokes
    Reviewed on Google

    P. N

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  • SPD QUEEN
    Reviewed on Google

    Clean and organized

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  • Bill Claycomb
    Reviewed on Google

    Quick to get in to see the Dr. And a caring staff.

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  • Mary B
    Reviewed on Google

    Great deals and a fair amount of selection. I found some cool cat stuff in the clearance section. I found some allergen dry shampoo I’m going to try out for friends who have cat allergies. Fingers crossed it works, the reviews say it good things. The staff was friendly and cheerful, and I was greeted 2x by different employees in the store asking if I needed assistance. Which wasn’t necessary, but I still appreciated it. Overall, pleasant experience, I will continue to shop here in the future.

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  • Denise Richmond
    Reviewed on Google

    I used to go to Pet Smart all the time for grooming my two dogs. I had a regular girl who groomed them and she did such a good job. She was always very careful with my Molly who was a English lab mix with hip dysplasia and osteoarthritis. Then she went out on maternity leave. The person they put her with was horrible. First time she did her was the last. Molly came out limping when I picked her up. The girl tried to tell me she wouldn’t hold still and one leg fell off the table. I knew that was a lie bc Molly was the kind of dog that would let you do pretty much anything to her. She was a very gentle dog. I went back another day and watched this girl. She was so rough with every dog she did! It was horrible. This was at the Brandywine Town Center location. Hopefully she has been fired!

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  • Chrissy Prince
    Reviewed on Google

    Pet Smart is AWSOME for pet owners they great food and toys for pets and prices and worker are so nice I hate the pets are adorable and they do adopt that’s awesome thank you for your kind help to animals 😊

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  • Phillip Rollman
    Reviewed on Google

    Very helpful friendly staff and tons of selections

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  • Jo Ann Lewis
    Reviewed on Google

    I required exercise for my fur baby and I. We went, we saw, we conquered. Great products and she had a ball looking around. Prices on par with what I spend on Amazon and the selection of items GREAT! We enjoyed the rise and the atmosphere.

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  • jim w worrall
    Reviewed on Google

    Very helpful staff I enjoy shopping at this location

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  • Sharyn Ford
    Reviewed on Google

    My two cats 🐈 😻 are very thankful for this place. Buy most of my things there. Good selections and prices are good 👍 👌 🙌 👏 😊.
    Cliff House cats 🐈 😻 🐈‍⬛️.

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  • Kate Brown
    Reviewed on Google

    Everyone is really nice and helpful. They always have what I need!

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Rating

Business ID: 55481

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