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PetSmart Wilmington love pets, and we believe loving pets makes us better people. That’s one of the many reasons we do Anything for Pets – because they will do anything for us. Anything for Pets is our commitment to pet parents, it’s how we do business and who we are as pet lovers. As the leader in pet care, we make our decisions based on how we can bring pet parents closer to their pets.

From dressing in matching costumes, to finding the perfect treats and toys, we innovate solutions and unique, must-have products to create more ways for pets to be a part of our everyday lives.

Our trusted and skilled associates share the same passion for pets as the pet parents we serve, helping pet parents choose from our offering of the largest variety of pet products and services in one convenient place – in your neighborhood or the palm of your hand. With more than 1,660 locations in North America, we pride ourselves on our unrivaled variety of pet food, treats, toys, and apparel, as well as our services including training, grooming, boarding and more.



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Reviews (20)

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4.2 out of 5.0
Rating 4.2

Review Summary


Here's a summary of the recent reviews on The Pet Community - Powered by AI
PetSmart Wilmington seems to strike a chord with pet owners looking for a comprehensive pet care experience. Customers rave about the friendly and helpful staff, highlighting the store's ability to consistently stock essential items like kitty litter and prescription dog food. The grooming services receive a thumbs-up for their quality, with many noting their pets come out looking great and seem to enjoy their visits. Despite a hiccup or two with appointment scheduling and an occasional report of less-than-stellar customer service, the overall sentiment leans positive. Pet owners appreciate the wide variety of pet needs the store caters to, not to mention the clean, well-organized shopping environment. From adopting new furry family members to finding the perfect collar, PetSmart Wilmington is commended for making pet care shopping a pleasant task.
Last Updated: 2024-02-26


All reviews

  • Julian Pheasant (Paco)
    Reviewed on Google

    Nice staff and always have the kitty litter I need!

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  • Tandy Chevalier
    Reviewed on Google

    We had a great experience with having our boy groomed! They did a wonderful job and despite our boy being a handful he looks great!

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  • Sandra Berry
    Reviewed on Google

    Called to see if they had prescription dog food, placed on hold and never got answered. So went elsewhere!

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  • Brandon Howard
    Reviewed on Google

    Great service, and very attentive to my pets’ needs! The only place they go without whining when I drop them off!

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  • Alexis Straub
    Reviewed on Google

    Always helpful employees

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  • Joseph Brightman
    Reviewed on Google

    Super friendly staff, clean, well stocked and laid out store

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  • Bree
    Reviewed on Google

    Pretty good petsmart.

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  • Sammie R
    Reviewed on Google

    I am not one to leave a bad review typically. However- I just want to say I am very disappointed with my experience with my grooming appointment. It was at 10 and I had to wait with my nervous dog for over 30 minutes and still was going to have to wait another 10 so we left. I understand that things do happen and that’s fine however the entire point of making an appointment is so I do not have to wait over 40 minutes inside of petsmart.

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  • Tamasha Darden
    Reviewed on Google

    We purchased our newest family member Sugar. She is our first kitten. We have our beautiful Bombay stray outside. She is a playful delight.

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  • Lonnie Taylor
    Reviewed on Google

    The grooming guys are wonderful, did a fabulous. Job on my 2 poodles

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  • Kevin Glass
    Reviewed on Google

    They always have what we need and at comparable prices. The staff are friendly and knowledgeable.

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  • tammy gerkman
    Reviewed on Google

    Great variety for all pet needs

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  • Lauren Sweitzer
    Reviewed on Google

    They did an awesome job grooming my puppy.

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  • M C
    Reviewed on Google

    Love the groomers!

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  • Andrea Moralez
    Reviewed on Google

    I went in to the vet as a walk in today. I could not be more thankful for the staff there. My dog was bleeding due to her nail being cut way to short- and they jumped into action right away stopping the bleed.
    Very friendly helpful staff. Thank you!

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  • Trina Lynch Watkins
    Reviewed on Google

    Great store. Well organized and pet friendly

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  • jeronimo Romero
    Reviewed on Google

    Most rudest people I have ever met…
    The customer service is the worst, no one is friendly here and completely disrespectful.
    I will never bring my dog to this store again.

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  • pearl batts
    Reviewed on Google

    And I always liked going into Petsmart is very clean, fresh melon and smiley faces, and the prices are not that bad. Either plenty of parking spaces handicap available.

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  • Gretchen Marlowe
    Reviewed on Google

    I found the cutest collar for my small dog!

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  • David Litton
    Reviewed on Google

    Booked an appointment for my dog to be groomed, and upon arrival was told that because my groomer wasn’t there yet, I couldn’t check her in. I had to bring her on my way to work, so I was planning to drop her off on the way; there went that plan. I don’t understand why this is a thing; let’s say my groomer leaves before the salon closes that day, and I can’t pick her up until 30 minutes later. Am I just out of luck? Is my dog going to be put up for adoption? 😒

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Rating

Business ID: 55487

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