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PetSmart Wilmington Mayfaire love pets, and we believe loving pets makes us better people. That’s one of the many reasons we do Anything for Pets – because they will do anything for us. Anything for Pets is our commitment to pet parents, it’s how we do business and who we are as pet lovers. As the leader in pet care, we make our decisions based on how we can bring pet parents closer to their pets.

From dressing in matching costumes, to finding the perfect treats and toys, we innovate solutions and unique, must-have products to create more ways for pets to be a part of our everyday lives.

Our trusted and skilled associates share the same passion for pets as the pet parents we serve, helping pet parents choose from our offering of the largest variety of pet products and services in one convenient place – in your neighborhood or the palm of your hand. With more than 1,660 locations in North America, we pride ourselves on our unrivaled variety of pet food, treats, toys, and apparel, as well as our services including training, grooming, boarding and more.



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4.0 out of 5.0
Rating 4.0

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PetSmart Wilmington Mayfaire has garnered a mix of feedback from customers, with many singing praises for its excellent service and selection. The store boasts a helpful and knowledgeable staff, with specific shoutouts to Charles for his terrific puppy training sessions, and Ali P for her impeccable dog grooming skills, particularly in nail trimming. Customers appreciate the convenience and cleanliness of the store, highlighting the wide range of products that even caters to the finicky needs of pets. However, there have been instances where the grooming services didn’t meet expectations, with reports of inconsistent haircuts. Despite this, the positive experiences, like the quick and efficient shopping experience and the professional demeanor of groomers like Bree, continue to draw customers back. The store’s ability to accommodate special requests and provide a welcoming atmosphere for both pets and pet owners, including a commendable refund process for unsatisfactory purchases, further cements its reputation. While there are areas for improvement, particularly in grooming services for senior dogs and clarity on policies, PetSmart Wilmington Mayfaire remains a favored spot for pet owners seeking quality products and services.
Last Updated: 2024-02-26


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  • David Nuzzi
    Reviewed on Google

    We’re taking our puppy to school
    Charles our trainer is terrific

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  • Tommy Sullivan
    Reviewed on Google

    Good selection, staff is always helpful.

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  • Stephanie
    Reviewed on Google

    My groomer was Tonya S. I have been coming to get my dog groomed at Petsmart for 4 years. Always the same price of 78.00…
    I brush my dogs hair three times a week she does not have compacted fur or mats. She tried to tell me my dog needed a FURminator when I’m getting her shaved down to a number five. I’ve never gotten my dog a FURminator! I get the same grooming EVERY TIME and NEVER had a issue! Then she tried to tell me I was being charged for malamute when I have a husky. I have AKC paperwork that states she is a husky. she tried to tell me my price is going to be almost $150 and they no longer had the Christmas special I signed up for. She was rude and her attitude was embarrassing! Don’t tell me my dog has compacted fur when you didn’t even touch her to check! I will also be filing a complaint with the manager and the BBB.

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  • Mike Honcho
    Reviewed on Google

    Bree in the grooming salon is amazing! So very professional and I was extremely happy with the work she did on my dog. He looked great! I’ll definitely be returning more often and asking for her specifically

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  • Kevin Johnson
    Reviewed on Google

    I can probably save a dollar or two buying all of my pet’s stuff elsewhere. But being able to jump in/out in 20 minutes and sort it all out is wonderful.

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  • Juanica Thomas
    Reviewed on Google

    Very helpful staff. I appreciate their knowledge and friendliness.

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  • Heather C
    Reviewed on Google

    Ali P is an amazing groomer. My dogs nails were trimmed perfectly.

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  • Me Me
    Reviewed on Google

    Would not come here for grooming! I have come to this location twice now. Both times I have taken my dog to get groomed there she came back looking worse than before. The first time, after going in for a haircut, it barely looked like she was trimmed. It was choppy and still very long. The second time she did come back with a haircut, but again it was choppy. It was also still long on the back of her legs, but too short on her back.

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  • P. S.
    Reviewed on Google

    Had everything we needed. Clean store.

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  • J. Velez
    Reviewed on Google

    Very nice staff, clean store.

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  • Becky Gunter
    Reviewed on Google

    2 finicky cats and get their food there
    9k

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  • Annita Weddington
    Reviewed on Google

    I go here to get my dog’s nails done. I would highly recommend Ali! She always does an amazing job & really cares about the furbabies!

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  • Layna S
    Reviewed on Google

    Abby the register clerk was able to assist me when I placed my online order at the New Centre location by accident. She calmed my nerves about spending $60 on flea tick prevention and confirmed for me that it was at that location. She was so so helpful and a great energy to be around!

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  • Wren Sboto
    Reviewed on Google

    All the workers here are so sweet and helpful, but I wanted to shout out the worker with the blue dyed hair who helped me get a refund on some worms without me even having to ask, I appreciate you 🙂

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  • L A Fredrickson
    Reviewed on Google

    My bearded dragon LOVES their fresh bugs ( crickets & super worms). Best in town.
    My cats love everything i purchase for them here- usually treats and kibble.

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  • Jill
    Reviewed on Google

    This is for grooming department: how can you turn away a pet for a pre-existing condition but not be able to show an existing grooming client the policy on why this is happening!? Makes zero sense. Where is the logic and fairness in that? Get it right Petsmart Grooming and corporate. And being that there is no manager on site is frustrating too.

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  • Ann Brady
    Reviewed on Google

    They fit me in… great job

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  • Adela V
    Reviewed on Google

    Do not bring your senior dog here. I called to inquire about making an appointment with them today for my senior dog and gave them a heads up that he has been having behavioral changes due to him getting older. I asked if it was still okay to bring him in regardless of that, and they said yes. I made an appointment for him, brought him in only to be told that they could not take him due to his behavioral changes. They didn’t see this first hand with my senior dog, they were going based off of the heads up I gave them before I got there Although I do understand their reasoning, I do wish they would have told me that before I made the trip there with him. I got turned away at the door and I feel so disheartened because my dog is the sweetest little guy, he’s just going through age related change. Unfortunately, I can’t bathe him myself due to an injury so we are at a loss as to what we can do right now to get him clean. If you are looking to book an appointment for your senior dog, just please be mindful of this before booking with them.

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  • Thomas Mclaughlin
    Reviewed on Google

    The prices are ridiculous we actually shop at TSC… although this is a great place to bring a pup on a rain day…

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  • Tanner Halsey
    Reviewed on Google

    They have a great selection of stuff

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Rating

Business ID: 55485

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