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Pet Circle Contact Information and Customer Reviews
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Spencer
First Review
The 24/7 Vet service support is misleading.
When signing up for the Pet Circle insurance, we were informed that there would be 24/7 vet support.
However, based on the conversation I had with customer support, this is not true.
See the screenshot attached.
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Dean White
First Review
Ordered 4 ezi lock odour pads, was sent three. Incompetent staff either can’t count or are greedy thieves. Do not buy unless you like being stolen from
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Natalie
First Review
I cancelled my order online as I could purchase the pet food for $20 cheaper at another store. They still took money from my account. I rang to ask for a refund and was asked why I explained I could get the products $20 cheaper. I was told they could not refund me but give me a store credit. This made no sense as I had to spend the money at Pet circle and unable to use my money to buy the cat food (same brand) cheaper!!! Would shop around before being sucked into their ‘auto purchase’ scam
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Melissa
First Review
After placing and receiving ONE order from Pet Circle in 2022 I was surprised to see that I have been charged $120 by Pet Circle in 2023 for 2 orders I did not place, nor receive. I contacted customer service who refused to refund the money, the only solution offered was that they would look into the matter. Making unauthorised deductions from my credit card is unacceptable and an extremely dodgy business practice. I do not recommend Pet Circle for these reasons.
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Lou
Occasional ReviewerPet circle were misleading as they encouraged me to purchase the incorrect size. I returned the product to them in its original condition & they refused a refund as I requested. Instead giving a store credit. I will never purchase from them again. In Australia, customers have a right to obtain a refund. They have no reason not to provide me a refund. I returned my dog’s coat to them immediately and in its original condition with the tags on..they can resell this. I will take this further on principle. Absolutely disgusting company that I hope goes bust
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Lou
Occasional ReviewerAbsolutely disgusting customer service. Or what service?
Helpful ReviewThieves
Want to take your money and keep it even when you have returned their product that was inappropriate sizing for your pet. Mind you, it was in its original condition, tags on, all in tact. Asked for head office details which they refused. No refund offered, only store credit. These people are unbelievable especially in these economic times. company deserves to go bust.
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Esme 1927
I have ordered from Pet Circle successfully many times before, and been extremely happy. This week, I ordered cat food in bulk and was alerted to the delivery. I could not see it at the door, and thought perhaps it had gone to my neighbour by mistake. I am on a battle-axe block. It had been left in the street outside my neighbours driveway. Although I had a less than ideal response from emailing the company, I eventually spoke to an extremely helpful more senior person. Hopefully things will be sorted out now.
Helpful Review 1Share this review:
Pet Circle
Hi Esme,
Thank you for sharing your feedback.
We are sorry that your experience was not an amazing one and we are very disappointed to hear that we have failed to meet your expectations with this delivery.
We make sure to report and follow up all issues that do arise, such as this one, to ensure that we are able to address them with the relevant teams.
We would like to assure you that we are constantly working to improve our customer experience, and welcome any feedback that we can use to do so.
Kind regards,
Helpful ReviewAlexander.
Abigail Bunyi
Love Pet Circle, no delivery fee and came within 2 days. Definitely my go to place for pet food and supplies.
Helpful ReviewShare this review:
Pet Circle
Hi Abigail,
Thank you so much for your positive review!
We are so delighted to hear that both you and your pets love Pet Circle and are happy with our fast service and delivery.
We really appreciate you taking the time out of your day to share your experience with us and count ourselves lucky to have customers like you. We look forward to shipping your next order in the future!
Kind regards,
Helpful ReviewAlexander.
Kevin Russell
Logistics is just not up to scratch. Twice I have had a confirmed order and been expecting delivery only to be told just prior that they are out of stock. How hard is it to have your website kept accurate to match your stock levels? Very frustrating to be expecting delivery only to be cancelled on the day you expect delivery!
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Pet Circle
Hi Kevin,
We try to keep as much stock at our warehouse at all times in order to meet our customers needs, however sometimes there are supplier delays (especially with some diets that are manufactured overseas).
We understand how frustrating and stressful this can be and we apologise sincerely. We have asked the team to take a look into the communication side of this so our customers are not affected.
To be notified when your favourite item comes back into stock, please click the blue ‘Notify Me’ button on the product page.
Please feel free to reach out via email (sales@petcircle.com.au), phone (1300 60 80 06) or Live Chat if we can be of any assistance in helping find an alternative product for you and your pets – we would be more than happy to help!
Kind regards,
Helpful ReviewSamantha.
Anthony P
Excellent company from my experience to date. I have been using them for over three years now. Consistently fast delivery, professional service, superb customer service.
An added bonus is the opportunity to speak with a vet via their live chat, and provides a useful recommendation for a related item.
One thing that stands out for me with Pet Circle is the range of products for chickens.
Some other pet (online and bricks-and-mortar) retailers have chook products. However, ones within a 10km radius of me have few options.
Between their frequent promotions, occasional promo codes and offer to price match in many cases, they are competitively priced. The low minimum order for free shipping is an added bonus.
Keep up the good work!
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Pet Circle
Hi Anthony
Thank you so much for writing such a great review. We love hearing this and having you as part of our Pet Circle Family!
As pet owners ourselves, we understand the importance of finding quality, affordable products for our pets in order to keep them healthy and happy and live their longest life possible by our sides.
We are delighted to hear of your recent experience and we look forward to helping you and your pets in the future.
Kind regards,
Helpful ReviewAlexander
Jeeranan K
I’m happy with delivery before which is very fast.
Every time i order my cats food it always about $200-$300 and there was no issue with this.
Every time I order i did mention instruction for the driver and it’s always the same. But…
Last 2-3 months i ordered and i got notification said it been delivered and i opened a door to look, it was nothing until my neighbour came to ask if that “Pet Circle” box was mine it sitting in the rain in the middle way from my house which have to walk by30 sec. The driver just dropped off in the middle of the way… why?????
This time u received a mail again “delivered” but there was nothing and i talked to customer service said “the driver has difficult to find a house” well , if it returning back to the store I should not receive “the parcel has been delivered “
While i telling customer service they offer me for $10 store credit for the$200 order. And i’m still waiting for my replacement for a week and nothing responding.
I was really love your service but at tthis time if there is 0 i would rate for no star at all.
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Ana Bee
They keep your card details on file and are able to charge you extra by cancelling a coupon you used. Creepy
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Pet Circle
Hi Ana,
Thank you for taking the time to share your recent experience. We are so sorry for any miscommunication regarding this. When adding payment details on your account there is an option to not save your details for the future. It sounds like when your order went through it realised the voucher code used was invalid so this is why the extra charge occurred but never hesitate to reach out to our customer service team as they would be happy to help 😊 If you ever want to amend or remove payment details you can do this on your account anytime here: https://www.petcircle.com.au/account-my-profile
Kind regards,
Helpful ReviewSinead.
Kyle Super
Good price, quick delivery and great updates on the delivery status along the way. My only gripe is the overuse of plastic packaging. One of the boxes contained only canned cat food and a large amount of bubble wrap. Would be great if they used boxes closer to the required size to avoid this, or at least filled them with paper instead of bubble wrap. Makes me hesitate to order again.
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Pet Circle
Hi Kyle,
Thank you for the lovely review. We are thrilled to hear you have been happy with the prices and delivery of your furry families goodies 😊
We are very aware that tins can get easily dented in transit so we want to make sure orders arrive as safely as possible but we are always working on reducing our environmental footprint and packaging is definitely on the top of our list! Most of our packaging uses recycled material but we will definitely pass this feedback on as we are always trialing new options.
Thanks again for this great feedback.
Kind regards,
Helpful ReviewSinead.
sarahannes_life
Appalling service. I emailed asking when my next delivery was due as it was the first time using auto delivery and was told 31st August. I then emailed again on 2nd asking when my delivery was coming and they replied 6th October – 6 WEEKS LATER??
When I asked why they told me they didn’t have the stock – even though it was ordered 6 weeks earlier!? No phone call, no email notification.
Once I ordered the same product from Pet Warehouse and they phoned to let me know there was no stock but they could do a half bag for me until it came back in. Because they had missed the courier cut off the staff member physically drove it out to my house himself.
Take note pet circle because THAT is what good service is.
I told them to cancel it all and they replied they were putting my account on hold. My card better not be charged a cent because I said to cancel any orders, my dog needs food and I’ll be going back to Pet Warehouse.
Helpful ReviewShare this review:
Pet Circle
Hi Sarahannes_life,
Thank you for contacting us regarding the out of stock on your recent auto delivery.
We do send emails out to let customers know if there is any issues with their up coming orders. We do apologise that you did not receive the out of stock email.
We try to keep as much stock at our warehouse at all times in order to meet our customers needs, however sometimes there are supplier delays (especially with some diets that are manufactured overseas). We understand how frustrating and stressful this can be and we apologise sincerely.
If you would like to discuss your feedback further, please reach out to sales@petcircle.com.au with any further comments or suggestions you wish to share.
Kind regards,
Helpful ReviewSamantha.
Darren Woodward
It was great till my last order when I wasn’t home. I got an email saying my package was delivered. They sent me the photos where the courier left it. I was astounded that anyone could leave in front of the building in public view in the rain. No package there. I can’t trust them now to securely deliver when I am not home. At least take it to a Post Office or something!
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Miss Purple Beauty
Pet circle is my favourite pet store! Free delivery and I always receive my order the next day. Today is Sunday and I received my order which is amazing. The prices at pet circle are the best compared to every other pet store. This is my only go to place for pet needs 🙂 great work guys!
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Pet Circle
Hi there,
Thank you for the wonderful review and for taking the time to share your feedback 🙂
Our promise to you at Pet Circle is the best value, the best products, fast shipping and honest expert advice – so we are ecstatic that we met that promise!
Kind regards,
Helpful ReviewRhiannon.
Drazcula
Ordered last night (Friday) and the delivery was here by lunchtime Saturday!
Helpful ReviewI have never seen such quick shipping in my life!
Pleasantly surprised, pet circle was also cheaper than competitors online.
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Pet Circle
Hi Drazcula,
Thank you so much for your positive review!
We are so delighted to hear that both you and your pets love Pet Circle and are happy with our fast service and delivery.
We really appreciate you taking the time out of your day to share your experience with us.
We count ourselves lucky to have customers like you. We look forward to shipping your next order in the future!
Kind regards,
Helpful ReviewSamantha.
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