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Pet Shop Direct Contact Information and Customer Reviews
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Reviews (46)

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4.7 out of 5.0
Rating 4.7

Review Summary


Here's a summary of the recent reviews on The Pet Community - Powered by AI
Pet Shop Direct is highly valued by its customers for its excellent service, very quick delivery times and competitive pricing. Customers have expressed satisfaction with the wide range of products offered, the quality of the items, and the prompt response to any issues. The staff, including specific members like James, have been praised for their assistance and the dispatch team for their careful packaging. The store has been recommended multiple times for its consistency in providing top-notch service and its attention to detail in fulfilling customer requirements. Many customers have made multiple purchases and are eager to continue their patronage due to the overall positive experience.
Last Updated: 2023-10-18


All reviews

  • Lozzie Macey
    Reviewed on Google

    Very fast delivery! Great prices and excellent service

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  • Leah Nikolopoulos
    Reviewed on Google

    I highly recommend this company as I have had great service time and time again. There delivery time is incredibly quick too! Leah

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  • Lisa St
    Reviewed on Google

    Thank you to James, at Pet Shop Direct Online Store for your excellent customer service, and thankyou to the Despatch staff for careful and very secure packaging of 18.1kg Zupreem fruitblend pellets and swift road freight by Aramex, to rural central Queensland. I will buy from you regularly now.

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  • Blake Hedges
    Reviewed on Google

    These guys were so quick with delivery.
    Great price on dog food. Ordered on a Saturday evening and it was in my hands on the GC by 12pm Monday! Two big thumbs up !

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  • Lala Aust China TVL Li
    Reviewed on Google

    Very fast shipping, good price will come back !!

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  • Renae Kelton
    Reviewed on Google

    Shipping is very fast! Great range of products.

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  • Melissa Maimann
    Reviewed on Google

    Brilliant service. Items are shipped quickly and arrive in perfect condition. Excellent support and a great range of products.

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  • Morgan Willis
    Reviewed on Google

    Fast postage, great prices. Recently the courier delivered my package to the wrong address (no fault of Pet Shop Direct) and Pet Shop Direct were very quick to resolve the problem within 24 hours. 10/10 service.

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  • Linton Flannery
    Reviewed on Google

    Love shopping on this site, huge range and extremely competitive pricing. My deliveries are always well packed, get sent quickly and they pay attention to order notes.

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  • Dexter Dawg
    Reviewed on Google

    Great place to shop ….big variety quick delivery 🚚 and very good prices

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  • Lara F
    Reviewed on Google

    Excellent! Order was well packed and delivery was very quick.

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  • Christine Lopez
    Reviewed on Google

    Great fast delivery and service

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  • Filemon Xaa
    Reviewed on Google

    Great selection of toys, and food. Good prices πŸ‘

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  • Patrick Lopez
    Reviewed on Google

    Lots of options for my birds, staff respond quickly and shipping is fast. Great service

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  • Isa Padilla
    Reviewed on Google

    They had many things for my pet rats πŸ™‚

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  • Annalise Stewart
    Reviewed on Google

    Love this store! Staff are very helpful πŸ™‚

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  • joel
    Reviewed on Google

    very happy with pet shop direct.
    definitely recommend

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  • Shara

    Have ordered from this shop online atleast 3 times now, each time has been super fast shipping.
    I had realised the other day that our dogs dry food is really low and out in an order, received our order in the next 1-2 days, shipping is super fast.
    Quality of products have been great, this is my preferred store for pet purchases now.
    Highly recommend!

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  • Megan Roberts
    Reviewed on Google

    I have ordered the Oxbow rabbit pellets a few times now and have experienced amazing service every time!! Very quick delivery – Would recommend 😁

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  • Sheila L
    Reviewed on Google

    I have ordered from Pet Shop Direct twice now, and both times the order has arrived incredibly quickly. Great service. Thank you!

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  • mario Lesands
    Reviewed on Google

    Reliable delivery during this covid time and, the guys are really knowledgeable and helped me out. My cat loves its laser toy and scratching post so its not ripping up my couch anymore.

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  • arturo m
    Reviewed on Google

    Great selection of bird products!

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  • Lana Banana
    Reviewed on Google

    I have been shopping from here for a little while now for my bird, I have been super happy with everything and the shipping is always fast which is nice

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  • Shara
    Reviewed on Google

    Have ordered from this shop online atleast 3 times now, each time has been super fast shipping.
    I had realised the other day that our dogs dry food is really low and out in an order, received our order in the next 1-2 days, shipping is super fast.
    Quality of products have been great, this is my preferred store for pet purchases now.
    Highly recommend!

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  • arkie
    Reviewed on Google

    Very good service top products but it’s a shame there’s no shop to visit online only

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  • FPV
    Reviewed on Google

    Once you pay they do not communicate, NO Item, NO customer service. NO communication I would give 0 stars if possible. BEWARE!

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  • Abiram Partheepan
    Reviewed on Google

    we ordered without account will that make different

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  • Noname
    Reviewed on Google

    Been trying to find a decent budgie seed thats premium but still appetising. Dont bother spending $30 on dry premium food, my budgies avoided it like the plague. They love their new premium budgie seed from Pet Shop Direct πŸ™‚ arrived next day and filled with their fav seeds. Now they chirp with excitement when i provide a fresh bunch of seed from Pet Shop Direct πŸ˜€ my new seed supplier

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  • Scott Hastings
    Reviewed on Google

    Sensational service and price!

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  • Dee Dee
    Reviewed on Google

    I shop from Pet Shop Direct constantly and to date I have never had issues. My delivery always arrives the next day. Very happy dealing with them. Always fast service never an issue.

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  • Sunrise Sunshine
    Reviewed on Google

    I love shopping for my cat with them because they are very reliable ,shipping is extremely fast and I would not stop buying from them. I highly recommend them !Great service and great delivery!

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  • Alejandro Jessica
    Reviewed on Google

    Staff are helpful. Products are good. We had one major issue but there was no problem exchanging the product.

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  • Celeste Poulton
    Reviewed on Google

    Prices are great, shipping is extremely cheap and super fast – our order are often shipped within hours of payment. I like the range of products available and the quality is great.

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  • Angela Kemp
    Reviewed on Google

    Thanks so much for the excellent service and fast delivery sending bird toys to the ekkies of secret santa. You guys are the best 😁🐣

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  • Jayver Javier
    Reviewed on Google

    Hard to spot

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  • Kathryn
    Reviewed on Google

    Great fast service. My order arrived the next day. Thank you.

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  • Matt Carter
    Reviewed on Google

    Friendly and helpful staff

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  • Candice Tate
    Reviewed on Google

    Bought toys for my cat from here, very good prices, hassle-free online ordering process!

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  • Viola Henderson
    Reviewed on Google

    Excellent to deal with. Super quick delivery. Great range of products. Good prices. Will order again.
    Thanks for being so reliable.

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  • ambino
    Reviewed on Google

    Always next day postage to Newcastle and one of the only stores in Aus reliable for having a huge variety of bird toys and accessories for a great price. Love them! My sun conure Mochi is a very happy boy!

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  • Daniel Williamson
    Reviewed on Google

    I was so excited to try my fresh new shampoo.
    I remember when the package arrived, the package in my hands. I gently opened my wonderful package and reached in deep into the box…and to my horror i found a leaking bottle of shampoo. In my hands was a cracked bottle of shampoo with a poorly fixed line of tape over the horrifying crack in the bottle lid. In the box and all over my hands was the leaked shampoo.
    From Murphy,
    A very sad Rat that cant have the bath of his dreams.

    P.s.
    I sent a email to you guys and you never replied.
    Lift your game people.

    Kind Regards,
    Dan

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    • Pet Shop Direct

      Hello,
      we seal all liquid products in zip lock bags to prevent spills when shipping.On occasions packages are rough handled by couriers and products leak.
      Replacement was sent when contacted.

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  • Brian Reeves
    Reviewed on Google

    Love that they have a lot of products for my dogs, no need to go somewhere else.

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  • Martin
    Reviewed on Google

    Wow just wow! Like 4th flawless purchase! My birds love you guys, and I love the free lollie πŸ™‚

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  • Shara
    Reviewed on Google

    Best place for my fish products, awesome prices & super quick delivery. Would highly recommend

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  • Julie Frost
    Reviewed on Google

    Great service & very fast. I had a query about the product i received & it was resolved easily – very impressed!

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  • Elite James
    Reviewed on Google

    Pet Shop Direct is so easy to shop with, their site is really easy to navigate. I must say they have the largest range of pet products online, especially their bird range. Ive ordered from these guys around 5 times now and has not taken more than 2 days to get to me. Great job guys. Keep up the good work. My macaw Bluey & jack russel Spiker thank you.

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Rating

Business ID: 879

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