Pet Shop Direct is featured on The Pet Community as a trusted provider of stores services.
Pet Shop Direct Contact Information and Customer Reviews
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Reviews (46)
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Review Summary
Here's a summary of the most recent reviews on The Pet Community
Pet Shop Direct is highly valued by its customers for its excellent service, very quick delivery times and competitive pricing. Customers have expressed satisfaction with the wide range of products offered, the quality of the items, and the prompt response to any issues. The staff, including specific members like James, have been praised for their assistance and the dispatch team for their careful packaging. The store has been recommended multiple times for its consistency in providing top-notch service and its attention to detail in fulfilling customer requirements. Many customers have made multiple purchases and are eager to continue their patronage due to the overall positive experience.
Last Updated: 18/10/2023
Lozzie Macey
Very fast delivery! Great prices and excellent service
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Leah Nikolopoulos
I highly recommend this company as I have had great service time and time again. There delivery time is incredibly quick too! Leah
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Lisa St
Thank you to James, at Pet Shop Direct Online Store for your excellent customer service, and thankyou to the Despatch staff for careful and very secure packaging of 18.1kg Zupreem fruitblend pellets and swift road freight by Aramex, to rural central Queensland. I will buy from you regularly now.
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Blake Hedges
These guys were so quick with delivery.
Helpful ReviewGreat price on dog food. Ordered on a Saturday evening and it was in my hands on the GC by 12pm Monday! Two big thumbs up !
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Lala Aust China TVL Li
Very fast shipping, good price will come back !!
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Renae Kelton
Shipping is very fast! Great range of products.
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Melissa Maimann
Brilliant service. Items are shipped quickly and arrive in perfect condition. Excellent support and a great range of products.
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Morgan Willis
Fast postage, great prices. Recently the courier delivered my package to the wrong address (no fault of Pet Shop Direct) and Pet Shop Direct were very quick to resolve the problem within 24 hours. 10/10 service.
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Linton Flannery
Love shopping on this site, huge range and extremely competitive pricing. My deliveries are always well packed, get sent quickly and they pay attention to order notes.
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Dexter Dawg
Great place to shop ….big variety quick delivery 🚚 and very good prices
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Lara F
Excellent! Order was well packed and delivery was very quick.
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Christine Lopez
Great fast delivery and service
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Filemon Xaa
Great selection of toys, and food. Good prices 👍
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Patrick Lopez
Lots of options for my birds, staff respond quickly and shipping is fast. Great service
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Isa Padilla
They had many things for my pet rats 🙂
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Annalise Stewart
Love this store! Staff are very helpful 🙂
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joel
very happy with pet shop direct.
Helpful Reviewdefinitely recommend
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Shara
Have ordered from this shop online atleast 3 times now, each time has been super fast shipping.
Helpful ReviewI had realised the other day that our dogs dry food is really low and out in an order, received our order in the next 1-2 days, shipping is super fast.
Quality of products have been great, this is my preferred store for pet purchases now.
Highly recommend!
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Megan Roberts
I have ordered the Oxbow rabbit pellets a few times now and have experienced amazing service every time!! Very quick delivery – Would recommend 😁
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Sheila L
I have ordered from Pet Shop Direct twice now, and both times the order has arrived incredibly quickly. Great service. Thank you!
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mario Lesands
Reliable delivery during this covid time and, the guys are really knowledgeable and helped me out. My cat loves its laser toy and scratching post so its not ripping up my couch anymore.
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arturo m
Great selection of bird products!
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Lana Banana
I have been shopping from here for a little while now for my bird, I have been super happy with everything and the shipping is always fast which is nice
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Shara
Have ordered from this shop online atleast 3 times now, each time has been super fast shipping.
Helpful ReviewI had realised the other day that our dogs dry food is really low and out in an order, received our order in the next 1-2 days, shipping is super fast.
Quality of products have been great, this is my preferred store for pet purchases now.
Highly recommend!
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arkie
Very good service top products but it’s a shame there’s no shop to visit online only
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FPV
Once you pay they do not communicate, NO Item, NO customer service. NO communication I would give 0 stars if possible. BEWARE!
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Abiram Partheepan
we ordered without account will that make different
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Noname
Been trying to find a decent budgie seed thats premium but still appetising. Dont bother spending $30 on dry premium food, my budgies avoided it like the plague. They love their new premium budgie seed from Pet Shop Direct 🙂 arrived next day and filled with their fav seeds. Now they chirp with excitement when i provide a fresh bunch of seed from Pet Shop Direct 😀 my new seed supplier
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Scott Hastings
Sensational service and price!
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Dee Dee
I shop from Pet Shop Direct constantly and to date I have never had issues. My delivery always arrives the next day. Very happy dealing with them. Always fast service never an issue.
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Sunrise Sunshine
I love shopping for my cat with them because they are very reliable ,shipping is extremely fast and I would not stop buying from them. I highly recommend them !Great service and great delivery!
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Alejandro Jessica
Staff are helpful. Products are good. We had one major issue but there was no problem exchanging the product.
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Celeste Poulton
Prices are great, shipping is extremely cheap and super fast – our order are often shipped within hours of payment. I like the range of products available and the quality is great.
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Angela Kemp
Thanks so much for the excellent service and fast delivery sending bird toys to the ekkies of secret santa. You guys are the best 😁🐣
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Jayver Javier
Hard to spot
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Kathryn
Great fast service. My order arrived the next day. Thank you.
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Matt Carter
Friendly and helpful staff
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Candice Tate
Bought toys for my cat from here, very good prices, hassle-free online ordering process!
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Viola Henderson
Excellent to deal with. Super quick delivery. Great range of products. Good prices. Will order again.
Helpful ReviewThanks for being so reliable.
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ambino
Always next day postage to Newcastle and one of the only stores in Aus reliable for having a huge variety of bird toys and accessories for a great price. Love them! My sun conure Mochi is a very happy boy!
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Daniel Williamson
I was so excited to try my fresh new shampoo.
I remember when the package arrived, the package in my hands. I gently opened my wonderful package and reached in deep into the box…and to my horror i found a leaking bottle of shampoo. In my hands was a cracked bottle of shampoo with a poorly fixed line of tape over the horrifying crack in the bottle lid. In the box and all over my hands was the leaked shampoo.
From Murphy,
A very sad Rat that cant have the bath of his dreams.
P.s.
I sent a email to you guys and you never replied.
Lift your game people.
Kind Regards,
Helpful ReviewDan
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Pet Shop Direct
Hello,
Helpful Reviewwe seal all liquid products in zip lock bags to prevent spills when shipping.On occasions packages are rough handled by couriers and products leak.
Replacement was sent when contacted.
Brian Reeves
Love that they have a lot of products for my dogs, no need to go somewhere else.
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Martin
Wow just wow! Like 4th flawless purchase! My birds love you guys, and I love the free lollie 🙂
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Shara
Best place for my fish products, awesome prices & super quick delivery. Would highly recommend
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Julie Frost
Great service & very fast. I had a query about the product i received & it was resolved easily – very impressed!
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Elite James
Pet Shop Direct is so easy to shop with, their site is really easy to navigate. I must say they have the largest range of pet products online, especially their bird range. Ive ordered from these guys around 5 times now and has not taken more than 2 days to get to me. Great job guys. Keep up the good work. My macaw Bluey & jack russel Spiker thank you.
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Business ID: 879
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