Petbarn Casula believe that life is better with pets. We understand the feeling you get when your dog greets you at the door or the warmth of your cat curled up on your lap. We know the unconditional love that pets bring to our everyday lives.
We provide our customers with products; services and advice that they need to become great pet parents. It’s what has made Petbarn Australia’s leading pet supply retailer.
We aim to make shopping for your pets easy. Pet parents will find everything they need for their pets – high quality food, animal pharmaceuticals, fun and boredom busting toys, kennels, hutches, runs & pet carriers, educational books, dog and cat grooming products, pet health products and supplements, pet shampoos and skin conditioners, and loads of good advice.
So whether you’re a new pet owner or an expert in your field, our staff are fully trained to serve you and your pets.
Petbarn has pet specialty stores across Australia (and we’re working on opening more!) If you have pets, be sure to bring them too because at Petbarn stores all leashed pets are welcome!
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Reviews (91)
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Review Summary
Here's a summary of the most recent reviews on The Pet Community
The general consensus among customers is that Petbarn Casula offers a great range of quality products, and the staff are knowledgeable and super helpful. From fish to reptiles, dogs to cats, they have a multitude of products to cater to all your pet's needs. Customers rave about the excellent customer service, particularly praising an employee named Adam for his detailed advice and patience. They also appreciate the store's additional services, such as free fish tank water testing. While a few customers have mentioned longer wait times and pricing concerns, this has often been offset by the value they receive from the good discounts and bonus services such as free dog washes. Despite a single issue with fish health, Petbarn Casula is generally loved by pets and their owners alike.
Last Updated: 25/10/2023
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Business ID: 15132
Asqar Emin
Overall Ok, but lack of staff sometimes, waited 15 minutes and walked out empty handed after failing to find any available member to serve..
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Mario Ristuccia
You can find most things for your pet here worth a look
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Kagan Idikut
Bad service. I am waiting but nobody care
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Antonia Cutuli
This’s the store I go normally and I am very happy with the staff, they are always there to help making decisions and also to take heavy items to the car, also price match is good, what I am not happy about is petbarn (policy) that if they do price match I can’t get any further discount like if I have $ voucher or the discount had been sent by email of % if you spend over the select amount.
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Larni Heather
We were only a couple of days out for our monthly 15% off a bag of dog food and were charged the full price. We spend approximately $150 on a bag of food each month. We will no longer be returning customers and will purchase cheaper elsewhere online
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Manal Madanat
Lovely staff and friendly service
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Muhammad Ali (Ali Majeed)
Staff is highly professional and trained.. they are able to guide really well. Highly recommended
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Deborah Carlyle
Great service. Lots of major retailers here including Chemist Warehouse, so parking can be awkward.
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Chris Grady
Clean store, standard Petbarn range and very friendly counter staff
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Ravi “Ravi” Shardul
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