PetSmart South Springfield love pets, and we believe loving pets makes us better people. That’s one of the many reasons we do Anything for Pets – because they will do anything for us. Anything for Pets is our commitment to pet parents, it’s how we do business and who we are as pet lovers. As the leader in pet care, we make our decisions based on how we can bring pet parents closer to their pets.
From dressing in matching costumes, to finding the perfect treats and toys, we innovate solutions and unique, must-have products to create more ways for pets to be a part of our everyday lives.
Our trusted and skilled associates share the same passion for pets as the pet parents we serve, helping pet parents choose from our offering of the largest variety of pet products and services in one convenient place – in your neighborhood or the palm of your hand. With more than 1,660 locations in North America, we pride ourselves on our unrivaled variety of pet food, treats, toys, and apparel, as well as our services including training, grooming, boarding and more.
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Review Summary
Here's a summary of the most recent reviews on The Pet Community
PetSmart South Springfield seems to have a mixed bag of customer experiences, but there's definitely more good than bad to talk about. Some customers faced challenges with grooming appointments and customer service, highlighting a specific incident where communication and professionalism fell short. However, it's not all doom and gloom. Many shoppers have praised the store for its wide selection, reasonable prices, and friendly staff. The large, well-stocked store, along with knowledgeable employees, has made many customers happy. Plus, shoutouts to specific staff members for going above and beyond in grooming services show that there are gems in the team. While there were a few hiccups with pet reactions post-visit and an unfortunate account deletion after a complaint, the overall sentiment suggests that PetSmart South Springfield is a go-to place for pet owners, with its continuous good stock levels and clean, organized environment. Whether it's for your scaly or furry friends, this store seems to have what you need, backed by a team that, more often than not, knows their stuff.
Last Updated: 06/03/2025
Asia J
First Review
This was my first time at this store. I had moved and now live closer to this location. I had a grooming appointment at 8am for my pet Nilla. I got off work at 6am and drove to Petsmart. I waited in my vehicle until 735am. I walked in the grooming salon and waited. I greeted the 3 black females saying good morning ladies. They were talking amongst themselves. There were no animals present. The female name Ebony asked can she help me? I told her I had an appointment at 8am. She rolled her eyes and mumbled something to the other females and turned her back away from me. I was confused and thought I did something wrong. The other lady seen the complex look on my face and asked me my dog’s name. I reply Nilla. She started to talk and Ebony walked up and said I need you to understand to Never bring your dog in this early it creates tension with other animals. I told her I can wait back in my vehicle until 8 am it’s not a problem. She reply No! Just understand don’t come early. The way she talked to me I was shock and felt disrespected . I was concern about the services my sweet girl will receive. I told her she is unprofessional and has a nasty attitude for no reason. She shrugs her shoulders and continue to look down at the computer. I told her to cancel my appointment and she said OK no problem and shrugs again. She had a subtle expression and brush me off. I pick up my Nilla and left. I got in my vehicle and call to speak to the manager. Diamond answer the phone and put me on hold. John the manager picked up and I asked him if I can speak to the grooming manager? He said she not available right now and is not sure of her schedule. He doesn’t know her work email and gave me her first name which was Chrissy. He hung up the phone.
Helpful ReviewI am highly disappointed with Ebony and Manager John. These two are the reason I will not be back.
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Thurman Frazier
Bad
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Robert Logan
We bought an angry Hamster from one location but had to take it back. The new Chinese hamster worked out great. More docile and friendly which is just what I needed for my son.
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angie B
Second time here and again with the disappointment! First, the customer service in the grooming area sucks! I left my dog feeling like she may get mistreated by the groomer lisette. The manager was more understanding about my request. Second, you get all these hidden fees! I booked for “$64” for bath and groom then walked out paying $82 and a so called $5 holiday fee that they failed to mention. not sure, if I’ll ever go back unless Im out of other options and pick a different groomer!
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Dawn Pucci
I want to give huge shout out to Jaranda. She did an AWSOME job grooming my 2yr old husky She definitely earned her money accepting the challenge of bathing & brushing my girl. This was my first time taking a dog to a groomer ever. I never really thought about what an undertaking doing a complete deshedding was bc I generally only brush her for 10-15 min at a time. Jaranda went above & beyond and even though you could tell she was completely exhausted she still had positive attitude. My sweet girl looks the best she ever has & is ready for the holidays & her picture with Santa this weekend. Thank you so much Jaranda for your extra time & effort
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E
The grooming experience was not the best. I have a puppy who had never been groomed. When I called they said he could get a full haircut, I specifically asked about whether or not he could get a full haircut since I had also called petco and they told me since he had never been groomed before that he would need to just come in for a bath, and get his face cleaned up. The girl i made the appointment with at petsmart said “he can get a full cut” When I arrived for the appointment they told me he can only get a bath, touch up his face and take out some of the mats. So obviously, the girl over the phone gave me wrong information.The girl who groomed him wasn’t rude, but she wasn’t super friendly either. When I walked in there was dog hair everywhere, I thought about canceling the appointment, but against my better judgement I still decided to give it a try. When they called me back I went in to the grooming salon. The groomer gave my a invoice and told me I had to pay at the register. They didn’t even bring my dog out first so that I could see him. When she gave him to me, I asked how he did, and she said he threw up because he didn’t like the dryer. I was kind of annoyed that I had to ask before she offered that information. You would think she would have told me that when I went in. If I never asked I wouldn’t have known. When I got my dog in the car I noticed that one paws hair was longer than the other, and they cut way to much of his beard down. His legs at the bottom were shaved, and he was left with all of the rest of his hair since he couldn’t get a “full cut” he smelled good, but as far as the $52 I spent, I didn’t think it was worth it at all. Petsmart do better. I won’t be bringing my dog back here.
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D R (Malia)
After having a terrible experience last year at the grooming department one of my dogs was completely traumatized. I learned just recently when I tried to bring my other dogs to be groomed my account was deleted by management after my complaint.
Helpful ReviewWay to treat your loyal customers Petsmart.
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Melisshine (Melisshine)
It is a large store and they have a good amount of products. They are pretty much always stocked. The staff are nice. Plenty of parking as well.
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Taynishea Stevens
Both my yorkies came back home with diarrhea. My oldest was throwing up and pooping all over the place. I had to take him to the vet cost me over a $100 dollars. I took a big bag of pro plan there they told me they ate it all I was only gone for that night..never again
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Steven Mercurio
The people there really do know their stuff! Wide selection at reasonable prices
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Alex Cooper
Long are the days of Toys R Us, but this petsmart definitely makes good use of the building. The only weird part is the long walk way entrance. But you do get to see them grooming the dogs. But the store is well organized. And i haven’t had a time where they didnt have items instock.
Helpful ReviewI dont know if you can really recommend a pet store. But i would recommend this pet store.
Update 03/12/22: they have gotten cat food back in stock.
Update 12/10/22: still my go to place for cat food
Update 10/20/23: going strong
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Fallon Zebley-Celona
Very friendly staff.
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Anyelica Hernandez
Really good
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LaShonda McDaniel
Customer Service was excellent. They had some great deals there.
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Teki Wagner
Good service, but they ran out of treats for my fur baby.
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blanche horne
I learned my friend and ex-co-worker works there
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Claude Ferguson
Big store lots of objects
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Janine Baker
Super clean, staff was very friendly
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Sunsearray Allen
I shoped at this establishment for both my pets. A corn snake named Duches and my fur baby Mr Kumberbun, a Russian Dwarf Albino Hamster.
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George Tuner
They have everything you need for your pet….👍😌
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turo187 turo187
Excellent service, groomers are a 👍
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Business ID: 55137
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