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PetSmart Springfield love pets, and we believe loving pets makes us better people. That’s one of the many reasons we do Anything for Pets – because they will do anything for us. Anything for Pets is our commitment to pet parents, it’s how we do business and who we are as pet lovers. As the leader in pet care, we make our decisions based on how we can bring pet parents closer to their pets.

From dressing in matching costumes, to finding the perfect treats and toys, we innovate solutions and unique, must-have products to create more ways for pets to be a part of our everyday lives.

Our trusted and skilled associates share the same passion for pets as the pet parents we serve, helping pet parents choose from our offering of the largest variety of pet products and services in one convenient place – in your neighborhood or the palm of your hand. With more than 1,660 locations in North America, we pride ourselves on our unrivaled variety of pet food, treats, toys, and apparel, as well as our services including training, grooming, boarding and more.



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Reviews (20)

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4.3 out of 5.0
Rating 4.3

Review Summary


Here's a summary of the recent reviews on The Pet Community - Powered by AI
PetSmart Springfield has garnered a mix of feedback from its patrons, illustrating a community-centric place where pets and their owners can find a variety of products and services. Many customers have praised the store for its helpful associates, clean environment, and the wide selection of items for pets ranging from dogs and cats to fish and reptiles. The grooming services and training programs, especially those led by Bo for dogs, come highly recommended, with many finding them to be a great value for the money despite the general perception of high prices. The adoption process at PetSmart Springfield has been highlighted as straightforward and caring, particularly for those looking to give pets a new forever home. While there has been an isolated incident of a customer feeling unwelcome, the overall sentiment points towards a friendly staff that goes out of its way to honor discounts and ensure customer satisfaction. The store's atmosphere is described as fun, with every visit being a great time for both pets and their owners, despite occasional long waits at checkout. In summary, PetSmart Springfield seems to be a hub for pet lovers seeking quality products, grooming, and training services, albeit with a note on the price point, which some find to be on the higher side.
Last Updated: 2024-02-19


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  • Taye Ikotun
    Reviewed on Google

    Helpful associates and clean environment

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  • Lisa McCoy
    Reviewed on Google

    I have lived here 5 months,been there 4 times,the first time,I walked in and had a man help me get the things I needed,then he went outside to gather carts,I proceeded to the register and said hello,is there a cashier available please,and the manager walked out from a little office and rudely asked how i got in,I said both your doors are wide open mamn,and a young man helped me,she proceeded to rudely say they were closed and got on her walkie talkie and rudely asked the cart gatherers why I was in the store,because they were closed,unbeknownst to me,not being from here,she let one of them check me out,so i just left feeling like some unwelcome intruder. next 2 visits were great. Then two nights ago,Dec.2nd at 7:45pm,i got $45 worth of stuff,got to the register,and was ONE PENNY SHORT,literally ONE PENNY,..and she rudely insulted me in front of all other customers and said,You dont have another penny mamn?Your a penny short! I said,I can walk to my car and bring one back in,very embarrassed ,and she said,Well,sigh,Ill cover you this time mamn,but next time,etc… I was literally flabbergasted! I brought the penny back in,handed it to her and said,I really hope you dont treat anyone else the way you just treated me mamn,Happy Holidays and Happy New Year. Yet these same people want you to adopt animals from them,WOW…JUST,WOW! I have 3 rescues and am doing the best I can.THAT,was an experience I shall never,ever…forget,even if I tried. Thank You Petsmart for being so kind and warmhearted this holiday season. Im now a Chewy shopper,and found their prices are cheaper on my products.I should thank that cashier! Happy Holidays.

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  • Sue Sherman
    Reviewed on Google

    Daisy had her first grooming appt.

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  • Misty Lange
    Reviewed on Google

    Overpriced but clean and friendly staff

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  • Rayanna Lynn
    Reviewed on Google

    Over priced

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  • Jerry Dempsey
    Reviewed on Google

    Fun store with lots of fine products and grooming services.

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  • Misty Smith foley
    Reviewed on Google

    JN

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  • Emmett Jarvis II
    Reviewed on Google

    This location is fantastic – we were there to adopt calico cat “callie… Later Holly”. The staff there were very helpful, kind, patient, and caring about their pets. They made the process so simple and we were able to give Callie/Holly her new forever home. Five stars are not enough, but will have to do. Every time we go there, the staff are very helpful and friendly.

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  • Robert Bos
    Reviewed on Google

    Staff was great and honored my online discount.

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  • Michael Schulsinger
    Reviewed on Google

    Large pet supply store. Wide selection of products for dogs, cats, fish, reptiles, etc.

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  • Emily Pigg
    Reviewed on Google

    If your thinking about putting your dog through training I really like petsmart training for one it’s affordable. I looked around and everyone wanted a couple grand I couldn’t control my pitbul she was growing and was over powering me but it was really important to me to socialize her I highly recommend Bo he has taught me and my dogs a lot he’s really good with my dogs and they are responding very well.

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  • david lindley
    Reviewed on Google

    Expensive, but a wide selection of food, equipment and toys for pets

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  • Wendy Adams
    Reviewed on Google

    Very helpful associates!

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  • Jon Shawhan
    Reviewed on Google

    Took our dog here to get groomed. Highly recommend.

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  • Ruka K
    Reviewed on Google

    Been in there for a hour and didn’t get any help with fish when u was there before 2 people

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  • Linda Reisinger
    Reviewed on Google

    Big selections

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  • Megan Jones
    Reviewed on Google

    Some days I’m in and out pretty quickly . Some days the wait at rhe check out is long but I like the people and they try their best to get you in and out

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  • Martin V
    Reviewed on Google

    Always a great time for me & my dog Shadow!

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  • Davia King
    Reviewed on Google

    Excellent in grooming and very friendly.

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  • pamela morrison
    Reviewed on Google

    High prices. Had to get help no one ask us even though we were standing in front of them

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Rating

Business ID: 55135

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