PetSmart Springfield love pets, and we believe loving pets makes us better people. That’s one of the many reasons we do Anything for Pets – because they will do anything for us. Anything for Pets is our commitment to pet parents, it’s how we do business and who we are as pet lovers. As the leader in pet care, we make our decisions based on how we can bring pet parents closer to their pets.
From dressing in matching costumes, to finding the perfect treats and toys, we innovate solutions and unique, must-have products to create more ways for pets to be a part of our everyday lives.
Our trusted and skilled associates share the same passion for pets as the pet parents we serve, helping pet parents choose from our offering of the largest variety of pet products and services in one convenient place – in your neighborhood or the palm of your hand. With more than 1,660 locations in North America, we pride ourselves on our unrivaled variety of pet food, treats, toys, and apparel, as well as our services including training, grooming, boarding and more.
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Review Summary
Here's a summary of the most recent reviews on The Pet Community
PetSmart Springfield has become a favourite among pet owners for its friendly and helpful customer service, offering a range of services from adoptions to grooming, and even a hospital for pets. Customers have praised the team's eagerness to assist, whether it's finding the right product or providing care tips, highlighting staff members like Haydn, Lilly, and Gretchen for going above and beyond. Although there have been minor hiccups, such as cleanliness concerns and a singular incident with a groomer, the positive experiences, including efficient checkout processes and knowledgeable advice on pet products, far outweigh the negatives. The store's commitment to pet welfare, coupled with a well-stocked and clean environment, ensures a great shopping experience, making PetSmart Springfield a go-to place for all fur baby needs.
Last Updated: 18/02/2024
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Business ID: 55129
Pam Bauman
Very friendly and helpful customer service. I love that APL is able to set up adoption areas.
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Candi
Staff is friendly and helpful. It always seems like the store could be cleaner. The bathrooms were clogged/not functional when we visited the last 2 times.
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Mike McCarthy
The hospital they did a great job taking care of my dogs.
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Denise Logsdon
Would be five stars aside from my sister and I having a problem with one of the groomers, but only one time. Love going in and seeing the animals needing adopted
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emily jarvis
me and my boyfriend came at almost closing time (not intended it’s been a long day for us both) for cat food and litter, the woman at the checkout was extremely kind! made the checkout process quick and easy, and made fun conversation! we didn’t catch her name, but she was a redhead. (petsmart if ur reading this she deserves a raise or atleast a bonus) <3
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Taniesha Stephenson
My daughter luv this place
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Thomas S.
Haydn was a great help with cat litter. When Lilly offered up help with the newest brand of litter, Haydn was very eager to learn about the new product. Lilly was also very helpful in recommending another product I needed. Great team! I will be back for sure!
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Rick Striplin
They had what I was looking for. I went to the local “Farm and Home” for some flea stuff for my dog, but they couldn’t even answer the simplest I had after purchasing some “Advecta” (which doesn’t work), so I ended up going to “PetSmart” and ended up purchasing some “Frontline Plus” (which does work). I also picked up some “Twist Lick Oral Gel”, and it does seem like it is helping keep Lucy’s teeth cleaner, so I will keep using it until the possibility of something negative in the news pops up (like product recalls, and such).
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T Boston
Lilly was phenomenal! She was training two new employees while PLEASANTLY providing assistance to several other customers. She was kind, professional, and efficient! She is knowledgeable about all the animals and you can tell she really loves them. Thanks Lilly!!!
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Leonard Marfell
Always shop petsmart
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m j
My friend and I went in to look for an inflatable collar to replace the cone of shame her dog was wearing. We were approached by a very helpful employee who showed us the collar his dog was wearing. My friend bought the collar, and we went back to the house and put it on the dog. It is so much better than the cone. So thank you very much to the kind employee who helped us out.
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samantha “Lemon squeeze” Heminghous
The employee i delt with was very rude and condescending. talked to us like we are idiots and didn’t know anything. I wouldn’t ever go back there because of her..
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mindy gumbs
Rachel did a wonderful job on my dog!! Great first impression! Before and after pictures below!!
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Kimberly F. Watkins
Have been getting fish here for a month. Every fish has been very well! No issues! Highly friendly employees!!
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Vee
Gretchen is the best groomer. My dog Koffie loved her and she did an amazing job. Only will work with Gretch@
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David Barnes
Clean store
Helpful ReviewBetter inventory this time not any empty spots
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Liz Eilers Bron
Very helpful!
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Angeline Severns
Great Shopping experience as always
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Crystal Etter
Very nice and helpful staff
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Rich Beiler (DirtRacing29)
Great place for your fur baby needs. Knowledgeable staff that are friendly and polite.
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