Fitzrovia

Fonthip Ward

Reviewed on Google

Fantastic food and service!

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Whitney Tran

Reviewed on Google

Decided on this spot for brunch one Sunday (4 of us, plus baby). Waitress asked another waitress to seat us – to which that person responded “I’m on my break” without acknowledging us. I let it slide – a break is her right, and her colleagues probably should know she’s on a break. It wasn’t busy at this point, so someone else managed to find us a space.

Main issue with this place – we have a dairy and egg intolerant baby and when we asked if we could have certain dishes with dairy / egg products plated separately, the waitress responded that she could but she would have to put the order in as e.g. bacon with eggs on side, spinach on side, mushrooms on the side, etc with which I clarified – I’m okay with that but will it be the same cost or all extra (+$6, +$6, etc.) and she apologised and said it would be – lucky I clarified. She went on and said she couldn’t ask the kitchen (even though their menu states that they will try their best to cater to allergies or intolerances), the head chef was sick, it’s very tense in there (? Not sure why this was shared), and “not on a Sunday”. The brekkie would have cost $35 at least if we had ordered that. So I thought I’d go for polenta chips – also served with Parmesan cheese. I was just going to go for toast with Vegemite for the bub – then realised this would be $7 for the toast and $3 for the Vegemite ($10 for toast!) So fries it was. Aioli on the side – yay. Finally something that is suitable for someone with allergies and intolerances.

We waited at least half an hour for food.
When we paid we were treated with a 20% Sunday “service” surcharge bringing our total to over $150 for barely any service, a waitress who was too afraid to make special requests, and a kitchen that is dysfunctional unless the head chef was there. Lucky they had no more matcha for my matcha latte – needed that extra $ to cover the shocking surcharge.

Overall, the coffee was good and was wanting to go for another one the day after – but wasn’t going to spend another cent at this place. Brekkie brioche burger, thick cut bacon, and burritos were all sub par (note – we were also very hungry by the time the food came around and thought it would therefore be extra delicious to our tastebuds!)

We didn’t have a good experience and didn’t feel that the staff (front and back of house) had a proper system to help them function. A brunch spot should always be expected to be busy on weekends – so you should be prepared to cater for that instead of using it as an excuse for inadequate service.

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