Petbarn St Kilda believe that life is better with pets. We understand the feeling you get when your dog greets you at the door or the warmth of your cat curled up on your lap. We know the unconditional love that pets bring to our everyday lives.
We provide our customers with products; services and advice that they need to become great pet parents. It’s what has made Petbarn Australia’s leading pet supply retailer.
We aim to make shopping for your pets easy. Pet parents will find everything they need for their pets – high quality food, animal pharmaceuticals, fun and boredom busting toys, kennels, hutches, runs & pet carriers, educational books, dog and cat grooming products, pet health products and supplements, pet shampoos and skin conditioners, and loads of good advice.
So whether you’re a new pet owner or an expert in your field, our staff are fully trained to serve you and your pets.
Petbarn has pet specialty stores across Australia (and we’re working on opening more!) If you have pets, be sure to bring them too because at Petbarn stores all leashed pets are welcome!
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Reviews (101)
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Review Summary
Here's a summary of the most recent reviews on The Pet Community
Petbarn St Kilda has garnered a mix of feedback from its patrons, showcasing a broad spectrum of shopping experiences. Many customers laud the store for its wide range of products, the convenience of its location with off-street parking, and particularly the staff's friendliness and helpfulness. They're known for being animal lovers who provide great service and are knowledgeable, often going above and beyond to assist customers and their pets. Shoppers appreciate the price match policy, saving them money while still accessing a variety of items. Despite a few hiccups, such as a strict return policy and an unusual encounter involving a python at the entrance, the overall sentiment remains positive. The store's ability to offer everything under one roof, coupled with its excellent customer service and the joy of being greeted by staff who are genuinely kind and sincere, makes Petbarn St Kilda a go-to for many pet owners.
Last Updated: 01/05/2025
Mary Murray
First Review
I have spent a lot of money at Petbarn St Kilda over the years, mostly because it is the only accessible pet supply store in my area and has off street parking. The prices are over the top (but hey, you pay for convenience, don’t you?) Today, when I returned an expensive unopened face mask still in its original packaging I was refused a refund because it was over the 30day time limit. The reason for the return? I decided it was not really an appropriate type of mask for my dog Romy. The guy in the shop suggested I put it on Marketplace. Really! The people working in the said Petbarn have always been helpful, polite and clearly love animals. My beef is with the company, not the staff. I have discovered you can buy the same stuff at Kmart heaps cheaper; I believe Bunnings also have a good range too.
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David
First Review
Last Saturday, worst experience ever
Helpful ReviewMet by giant python at front door staff member /manager wouldn’t remove the snake, when asked by several customers
Was told it was an “inclusive store” didn’t realise snakes were paying customers.
Incidentally the snake had a better personify than the staff member/manager.
No reply from customer service centre after 6 days
Will never shop there again
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Host
This pet barn is fantastic. Lots of items, staff are lovely and also price match item.
There is a dog wash available also.
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Sera M
My local pet shop! Friendly staff and well stocked with heaps of toys! They price match too which is great.
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Petbarn St Kilda
Thanks for your kind words Sera. We are lucky to have a great range in our little shop. Let the team know if you ever have any questions. See you soon 🐶
Petbarn St Kilda
Helpful ReviewKatie McLennan
Wide range of products and super friendly and helpful staff
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Gottiore Goat
Always good
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Henry Rochwerger
Nice customer service
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Jodie Fraser
Super friendly and helpful staff
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Amanda Fussell
Always great service, and knowledgeable. Friendly with both people & dogs! 👍🐾
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Danieka Spinks
Great that they price match saved heaps
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Susie Anderson
Always nice friendly staff and they are usually playing good music too!!
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Dannielle Banks
Very helpful advice!
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Sheryl Tuck
Staff are informative and Friendly
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Madeline Rose
Customer service was spot on .
Helpful ReviewThey usually always have everything I need under the one roof. Dogs are definitely not complaining. 👌
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Jackie Kaufmann
Huge selection of products , friendly staff
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Rob Jack
Super helpful and friendly
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Angela
Drove around to numerous pet stores today trying to find dog jackets or clothing of any kind. Staff were friendly, greeted my dog, the clothes on sale were at very front of store. They explained as it was now spring their suppliers stop sending jackets etc. I appreciated them telling me this! So even though a bit too big I bought a jacket on sale for an awesome price.
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Shane Jabara
It is huge store, and own parking spots. Nice.
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Petbarn St Kilda
Thanks for the 5 star review Shane. Having a carpark in St Kilda is certainly a bonus. Glad you had fun. Stay safe! Petbarn St Kilda 🐶
Helpful ReviewMargie Clarke
Best Customer Service ever
Helpful ReviewHe absolutely goes above and beyond
True Genuine Service
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Petbarn St Kilda
What a great review!! We certainly try to have as much fun as possible in the store. We are so happy you enjoyed your visit. See you soon.
Petbarn St Kilda 🐱🐶🦖
Helpful ReviewGabriella Torrisi (Melbourne Salsa)
I love these guys, always helpful sincere and kind… the kind of service you seldom see these days. Thank you.
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Mark James Taylor
Has everything you could think of and very friendly staff
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Bryony Rigden
Great friendly service
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Chanel Pardoe
Great options and some vegan dog treats too
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Karen Clarke
The toys that contain soft plastic are over priced and inferior quality. The plastic breaks into small pieces immediately upon being chewed and is a chocking and intestine blockage risk. This product will not break down if stuck in the gut. This is a very dangerous product line. When I took two items back to exchange within 24hours I was told that Petbarn does not normally guarantee toys. Exchanged for a rope toy but then the plastic handle did the same thing so I cut it off. They need to source a superior quality product a these prices. The toys at the two dollar shop have lasted years without this problem.
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Orlando Luciano
Excellent products and Dogwash facilities. All staff are friendly and helpful.
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Michael Keleher
Today the customer service was excellent, I was informed about products that my needs and and made aware where different brands of the types where available, after the service today, I would be inclined to go to back to PetBarn even if items were cheaper elsewhere.
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Adam Green
Very disappointed that at 6:01pm last night (on the eve of our latest lockdown) wasn’t allowed to buy food for my dogs…
As I pulled into the car park they were letting another customer out of the store, so wasn’t as if they had packed up for the night.
I knocked on the door & was just ignored. You lost a $100+ sale & 2 members… Won’t be coming back in.
PETSTOCK down Canterbury Rd are much more accommodating & community minded.
Sad to post this 🙁
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Jared
Great selection and friendly staff. The driveway is a little hidden but no issue – absolutely great they have an actual parking lot in this part of town.. which is rare!
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Maehe Nikora
Good
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walker
real mixed bag here. firstly, the phones never work so you can’t call ahead to check if there’s stock of the item you’re seeking. the staff can be ok or nice, but also really rude. either ignore you, or patronising. i don’t get it. i just wish there was a petstock in the neighbourhood.
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Ovi Alexi
Great store, friendly stuff.
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Peter Vucic
It was ok. Was actually looking for that old aquarium that used to be on barkley st but it closed years ago. Found what i was after here though.
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Dianne Sen
Great place, lots of variety and friendly staff.
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Heather Walkerden
There is on-site parking which is extremely convenient and the staff are very helpful, friendly and genuinely welcoming of the dogs and other pets which are brought in. My dogs (and others) are always offered a treat on their way out which means they love a visit here.
Helpful ReviewThe shop is well stocked with a great variety of food and other pet accessories such as toys, beds clothes etc
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Jonathan Tan
Great location. Good selection of stuff and well stocked too. Staff helpful and friendly!
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Narelle Suleyman
Great. Friendly staff and good prices
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Sophie Mckenzie-Stripp
Had such a great experience, Leon served us at the register and was an absolute treat! Talked us through every option for worming and flea treatment for our kittens and helped us get the best deal. He was such a lovely guy, gave us some promotional cat treats as well! Would definitely make the drive out again just to see him xx
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Moishe Weinstock
Everything for your pet
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Helene Levin
Staff are very friendly
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Dan Piso
Lean is the man, very kind and helpful
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Martin Martinec
Little expensive, but convenient
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Siobhan Clare
I always stop at Petbarn St Kilda.They have a good display of pet food and accessories.The staff are always friendly, attentive, knowledgeable & helpful. I appreciate the community feel. Lets not forget the incentives & discounts on offer when you shop regularly spending hard earned cash on our babies has come in handy. Always get a car park & I’ll continue to shop here. Keep up the good work. 🐶🐕🦺🐈🐖🐄🐏🐑🐐🐪🐁🐇🦘🐔🐥🐧🦉🦜🐸🐢🦎🐉🐠🐡🦂🐨💯💥💫
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Marco Cedriano
Nice shop, food price a bit too expensive
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jesse jones
Amazing friendly staff!
Helpful ReviewWish there was a fish section though
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Lauren Millard
Super friendly and helpful staff
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Grace Cheers
The service is hit and miss. Make sure you check the prices on the website as they are normally 20% cheaper. I was about to be charged $158.99 for a bag of dog food and online (petbarn website) it was $119.99.
Helpful ReviewPlease check the prices. I have had the issue everytime I have shopped here.
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Paulina Porsche MUA
Good team on most days, prosuct range is Small for my guinea pig but lots of Dog and Cat Items and knowledge
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Carol Bailey
Love this Store . Whilst compact in size , this store offers everything for your Pets Needs . Staff are knowledgeable , friendly and highly recommend
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susana simon
neat, parking onsite, meets my cats needs
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Gail Hodgson
Friendly service, a great range of products, loyalty rewards, and price matching to make sure you always get the best deal.
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Nicholas
The staff are wonderfully helpful. Highly recommended!
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Louis
Friendly service and lots to choose from and low prices…
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Emma Taylor-Lyons
Super helpful staff!
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Paul Broadway
Great customer service, very quick click n collect
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Andrew Van de Gumster
Great customer service from the team
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Nicholas Kantor
The staff are wonderfully helpful. Highly recommended!
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Ashley Groenen
One of the favs
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Loretta Tavilla
Thank you for your help with my 2 precious dogs.
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Louis Vaussenat
Friendly service and lots to choose from and low prices…
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Jose
Really friendly service and great selection of products. Staff made sure I got the best deal possible.
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Luis L
Be careful as they overcharge products, and if you don’t tell them in the moment, they start inventing excuses of why they can’t return the money they wrongly took from you. Examples are, “we can’t do it on store but our manager will call and make the refund” “sorry we can’t do it on the phone, you must come to the store” “oh the person in charge of refunds is on vacation” so yea very unprofessional
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José Franco
Really friendly service and great selection of products. Staff made sure I got the best deal possible.
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Frear McCarthy
The staff are always so happy and friendly!
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John Hayes
Great range and helpful staff. They have some great toys for dogs like ours that are a bit too clever for the standard toys that they work out how to cheat and get the treats out without much effort!!
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kelvin leung
Very friendly and helpful staff.
Their store front might not be the biggest, but their product range is huge.
We don’t live in the area, but we went there because that’s the only Petbarn that has what we needed.
Downside, could be difficult to get in and out if you’re driving there.
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Marco Celon
We love this place. All you need for your pet and an always helpful and smiling staff.
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Elysha H
A bit expensive. Got overcharged on my bill and had to go all the way back to fix up. Found cheaper prices online.
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YAN MAK
Super friendly and helpful staffs. Variety products at reasonable prices
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Samuel Krutop (Sparrow)
Friendly staff. Great selection of products. Easy DIY dogwash.
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Olena Wenham
Very nice staff
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Dennis Worrall
Great selection of everything you need for your pets.
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kevin crawford
Great service
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Amy Brown
Staff are always friendly and ready to help. They know their stuff too!
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Petbarn St Kilda
Thanks Amy for the five star review! We are glad you enjoyed your shop with us.
Helpful ReviewJess Paulin
Very helpful and friendly staff. Love going there to get the supplies for my kitty 🐱
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Petbarn St Kilda
Thank you Jess! Let us know if you ever need anything 🙂
Helpful ReviewRob Walker
Good place to get all your pet needs. Reasonable prices and helpful staff.
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Edd Newcombe
Very helpful staff.
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Tess
Fantastic service , great range and love making use of the dog wash!
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Daria Kill
On the eternal quest for non-tracking cat litter & the selection is endless. Convient & local. Great selection & helpful staff.
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Evey Dantes
Great helpful staff!
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derek lake
Very good
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Tim Fletcher
Always friendly and helpful.
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Bruce Sanders
Convenient with parking at the door
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Rebecca Wong
Small but has everything you need 🙂
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Jorge
Everything you need with helpful staff.
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Mandee Everitt
Friendly, helpful service.
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Glen Brehe
Staff is always lovely, dry dog food prices are up there, but still a great place
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Ousmane Daniel Jongue
Always helpful and lovely staff!!
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James Pearce
Friendly staff with a great range of products! From day-to-day essentials like food and litter, to other things your pet will love you for (cat climbing frames anyone?) Petbarn has it all!
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Luke Bendle
Always really helpful and super friendly
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Vinay Deshmukh
It’s a likable shop, spacious, categorised as per pets, sub categories of toys, food etc. It’s managed by helpful friendly team that’s open minded. It’s very well stocked with up to date branded stuff. Located in St Kilda, prime location, easy to find.
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Bell Alice
Excellent service, really helpful staff, helped me find the perfect food for my pet! Gave me 20% off and were super patient when it came to checking out as I had trouble with my bank cards 😂
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Jordan Wills
Nothing really for fish and the store is bare bones concrete
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T K
Just horrible!
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Nic Boileau
You could not find more helpful, cheerful staff. A great range from which to choose and great prices. Membership scheme is also a bonus
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Brett Tyrpenou
Smaller than most Petbarn stores, but still had what I wanted at a better price than the competitors. Friendly helpful staff.
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Tobi-wan
Great and friendly staff
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John Wallace
Service was good. Staff are knowledgeable. Good range of kitty litter.
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Jeremy B
Staff here are very knowledgeable and helpful and with off-street parking this is a great place to top up on all of your pet needs.
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Cheyenne Mac Garvie
LOVE THIS PLACE
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Jamie Cooke
Great range. Higher end pet food
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Clare Taylor
Many brands of food to choose from with lots of discounts to be had by being a member which is always good The staff are always helpful & friendly.
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Business ID: 14966
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