Groom-Me by Lisa-Marie Pty Ltd is featured on The Pet Community as a trusted provider of grooming services.

Groom-Me by Lisa-Marie Pty Ltd Contact Information and Customer Reviews
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Reviews (72)

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4.7 out of 5.0
Rating 4.7
  • James
    Reviewed on The Pet Community
    First Review 0

    Appalling experience at this groomers. Negligent, untrained staff have left my doggy physically injured, and with a terrible haircut. Made to pay in advance over the phone, and made to sign a disclaimer on arrival allowing them to do whatever they want to the dog. Should have been a red flag ! Staff grinded her claws so far down that she’s been left bleeding and limping. One claw is no longer visible it has been grinded so far back.
    I left my Cavoodle for a groom with instruction to cut medium length (teddy bear) and NOT too short. As many others have reported, the staff here can’t be bothered and just shave the dogs to the bone. A few very small, minor tangles in isolated locations apparently justify a full shave all over (although left patchy in areas). Nothing but pure laziness in reality. Shave level on the clippers so short that they cut her skin!! Leaving my first ever negative review so other dog owners don’t make the same mistake.

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  • MARIA ALBA PEARMAIN
    Reviewed on The Pet Community
    First Review 0

    the best place in melbourne to have your dog groomed they have high stander on they work and they are very well mannered girls all good i have taken my poodle there for a number of years now and is always perfect i now live in bALLARAT and still travel to st Kilda to get my little dog groomed. Tank you GIRLS

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  • Bayside Premium Window Cleaning
    Reviewed on Google

    Couldn’t recommend higher! Lisa and the team work so well together. The shops aesthetics are top shelf. Dog grooming can be quiet daunting for both the owner and the dog but rest assured your pup is in great hands, trained staff and professional setup to get your pup showroom ready!

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  • Rhiannon Malone
    Reviewed on Google

    Lisa-Marie, Hannah and all of the wonderful team at Groom-Me are excellent. They are hard-working and go above and beyond! Lisa-Marie uses her German prowess to run a highly efficient and organised service that ensures your dog is pampered and made to feel like royalty. Winston isn’t a fan of being groomed but happily runs to the entrance of Groom-Me knowing he has a day of playing with other pooches ahead. When I pick him up he is exhausted from all the activities and looks so handsome.

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  • Clare Wright
    Reviewed on Google

    Fantastic service with kind and patient staff!

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  • Rhys Gleeson
    Reviewed on Google

    Absolutely love this place.
    The crew were so helpful and really made us feel welcomed. The groom was exactly what I wanted for my dog and he couldn?t be happier. I also loved the personal touches which is what help me decide Groom-me by Lisa-Marie will be ?the one ? we go to. Otis loves his little bandanna.

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  • Anna Way
    Reviewed on Google

    Pippa our spoodle has been coming to Groom me for several years now and I can honestly say that Lisa and Hannah do an amazing job and are extremely caring and honest.
    We have not always come out with the perfect desired haircut through the last few lockdowns as Pippa has very thick and tight curls that matt up easily, but she always comes back super clean and smelling like roses!
    With regular visits that we can do now, she looks a treat.

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  • Ellie Stockley
    Reviewed on Google

    This place is great! I took my Samoyed here after not being to a professional groomer for two years due to COVID lockdowns. She was quite matted and the team did a great job of thoroughly brushing her out and giving her the care she needed – she looked amazing afterwards and was very happy 🙂

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  • Jack Rowe
    Reviewed on Google

    A huge thank-you to Lisa and the crew, they are a great bunch of people, so kind and caring!
    My groodle had such a fantastic day there getting pampered and he ended up with the best groom he has ever had.
    Will be going back, highly recommend!

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  • Declan Higgins
    Reviewed on Google

    Took our 8-month Cavoodle puppy to Groom-me for her first ever groom. The team were brilliant – very professional, diligent and caring.

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  • Groodle Cody
    Reviewed on Google

    Wow.. Another amazing Teddy cut for little Cody.

    Thank you so much Lisa and the team, Cody will be back for sure.

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    • Groom-Me by Lisa-Marie Pty Ltd

      Beautiful cuts can be achieved for Groodles with great, responsible dog owners such as you. We love to work with Cody and cant wait to style him into fluffy teddy style cuts. Have a great weekend and thanks for your support.

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  • Harvin Kaur
    Reviewed on Google

    I had best experiences with their services. My puppy first grooming and he looked so cleaned up
    Best service
    Love the way they handle the little ones 🙂

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    • Groom-Me by Lisa-Marie Pty Ltd

      Thanks so much Harvin. Your support means so much.

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  • Jane Mackinlay
    Reviewed on Google

    I feel so lucky to have come across this wonderful little gem! I?ve taken my Golden Retriever here twice and both times we have been blown away by the results and by the service. The team are warm and friendly to humans and dogs. I?d recommend Groom Me to anyone who?ll listen. Thank you so much team!

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  • jesse jones
    Reviewed on Google

    Brought my pug cross in and he had the most amazing experience!! The reception staff were amazing! He came back happy and healthy! Hannah was down for a fun style and he?s the best he?s ever looked. My dog is my life and his comfort is my main priority. I know the ladies at groom-me share this vibe

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  • James Lawford
    Reviewed on Google

    Terrible experience for my groodle, they just shaved the poor guy instead of actually cutting him. I took him in with what I thought was a good condition coat and expected a nice cut not him to be fully shaved. Really disappointed.

    I would advice to go since paws on fitzroy not this knock off place who pretend to be a groomers.

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  • Simon Cowell
    Reviewed on Google

    Lisa-Marie and team have been cutting Poppy for many years. From a small house in St Kilda, to the shop front on St kilda Road. It?s always been a pleasure and Poppy who is an anxious dog never has an issue and mostly stays all day for care as well. It?s been a pleasure to see the business grow and Lisa-Marie?s family too ! The negative reviews on hear are funny! Your dog couldn?t be in better hands, Lisa-Marie and her team always give you a direct answer and if you can?t handle it you potentially shouldn?t have a dog!
    Can?t wait to drop my old girl off this Friday !

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  • B. Murray
    Reviewed on Google

    Teddy got the boutique mani-paw experience. The girls at Groom-me are lovely and looked after Teddy. Thank you.

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  • Megan Darzins
    Reviewed on Google

    This place is amazing. Don?t listen to dog owners like Emma who obviously care less about their dog than the staff at Groom me.
    I don?t think it?s a coincidence that the only low rated reviews here are from owners with dogs who have matted fur.

    I?ve been attending with my dog Bowie for nearly 5 years and I have had nothing but great experiences. Bowie?s welfare groom during lockdown was shorter than usual but it was necessary and GM team only have your dog?s welfare in their minds.
    I?ve always been treated with respect and kindness and everything has always been explained. Bowie is sometimes scared when I drop him off, and the team are gentle and kind with him. Usually he doesn?t want to come home when I collect him as he?s having so much fun.
    The GM team really care about dogs – it?s obvious and apparent whenever you deal with them. They are grooming experts and I wish that more owners like Emma trusted them to do what is best for their dog rather than slandering a small business who is doing it tough after lockdowns.

    If you are looking for a grooming salon that will put your dog first then GM is the place for you! Not only that but Bowie looks extra handsome after his groom (even his welfare one) and the compliments are endless. The team are incredibly talented on top of being absolute animal lovers!

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  • Emma-lee clarke
    Reviewed on Google

    My baby went here for the first time and i am disgusted how they have treated my Millie. After lockdown she had a few knots so I understood that she would be cut short I did not expect her to be completely shaved including cutting off her whiskers which dogs need to sense things around them ? She is distraught, shaking from being so cold and not herself. There was no apology whatsoever in-fact they told me to stop contacting them with my complaint. This is abuse to my baby as far as I?m concerned because it has left her stressed and very sad. No stars is what I want to give but it wouldn?t allow me to do that.

    Poor customer service, neglected my baby and left her stressed ?? very very unhappy customer!!

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  • Sherry Emami
    Reviewed on Google

    Great service, our puppy loved her experience and new bow tie she was gifted! Thanks Groom Me team!

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  • David Pepperell
    Reviewed on Google

    Great service and friendly staff

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    • Groom-Me by Lisa-Marie Pty Ltd

      Hi David, thanks a lot for your feedback.

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  • Neil Wedd
    Reviewed on Google

    Great care

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    • Groom-Me by Lisa-Marie Pty Ltd

      HI Neil, thanks heaps. Especially during the very difficult times x

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  • Sue Beecroft
    Reviewed on Google

    Many thanks to the team at Groom me for Pepe?s first experience of grooming. Grateful for the care and attention shown to him. We will see you again soon.

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  • Jeremy Robertson
    Reviewed on Google

    Our dog Custard loves this place

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  • Louise
    Reviewed on Google

    Cannot recommend this groomer enough. Tentative and caring. I have a schnauzer and am pedantic about the cut. While there are several variations in styling, the groomer will always consult upon arrival to what style you wish and make recommendations based on this. They use social media extremely well, giving owners a little behind the scene viewing on what goes on during grooming. Great girls and great service. 10/10

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    • Groom-Me by Lisa-Marie Pty Ltd

      Thanks so much Louise, your review means the world xxx The girls will be so happy to see it. Will make their day x

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  • Lorraine Wadelton
    Reviewed on Google

    Lovely people, Ziggy looks divine.

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    • Groom-Me by Lisa-Marie Pty Ltd

      Thanks so much Lorraine and Ziggy. x

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  • Divya Subramanian
    Reviewed on Google

    Such a pleasant experience for my dog. He looked amazing after the groom

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  • Jaryd K
    Reviewed on Google

    Awesome job for my little puppies, highly recommend

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    • Groom-Me by Lisa-Marie Pty Ltd

      Hi Jaryd, thanks for the review. Anytime 🙂 we loved to groom your furry family
      Have a great weekend, Lisa

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  • Sophie Jones
    Reviewed on Google

    What an amazing groomer. Fit me in on late notice and when I arrived with pup I felt like they genuinely loved to have every single dog come visit. When my partner picked him beside from him looking gorgeous – he had had a few hours to play and socialise and they told us he had so much fun and bring him back asap! Such a reasonable price as well. I will be back every month even though I have a short haired French bulldog!

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    • Groom-Me by Lisa-Marie Pty Ltd

      Hi Sophie, we loved loved having Denis at the salon. He has such a cute name and such a cute personalty. Hope to see you soon again, Lisa

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  • M B
    Reviewed on Google

    I?m so happy with the communication from the team at Groom Me. My pup Remi came home so shiny and soft and she smelled amazing!! We?ll definitely be back soon!!

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    • Groom-Me by Lisa-Marie Pty Ltd

      Thanks Madeleine and Remi, See you soon again, Lisa

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  • Divine Grace
    Reviewed on Google

    Yuki?s first time getting groomed at Groom me by Lisa!?? Thank you for doing such a great job at making our fluff ball looks so tidy, white as snow, fluffly as clouds and smells like cotton powder!?It?s a 5 star experience!? Will definitely see you again soon. ?

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    • Groom-Me by Lisa-Marie Pty Ltd

      Yuki we looooooveeee you 🙂 thanks so much and see you soon x

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  • Cheyenne MacGarvie
    Reviewed on Google

    LOVELY PLACE

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  • tony walker
    Reviewed on Google

    Just for the photo I am the Dog Whisperer but keep to yourself.

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    • Groom-Me by Lisa-Marie Pty Ltd

      Hi Tony, thanks for review and support. xxx

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  • Chris H.
    Reviewed on Google

    Highly recommend.

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  • Anthony Grice
    Reviewed on Google

    Hannah and the team of very talented stylists at Groom-Me do an amazing job. Our cavalier King Charles recently went in for a cut and came out looking like a super model..?..: amazing job team Groom-Me. Thankyou ??

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  • Ashwin Utturkar
    Reviewed on Google

    They did a fantastic job trimming my dog, Buddy. Was very impressed and will be back!

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    • Groom-Me by Lisa-Marie Pty Ltd

      Hi Ashwin,

      Thanks so much for your review. I appreciate your review. See you and Buddy soon xx

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  • Tania S
    Reviewed on Google

    My cat Brax loved the mani / pedi 😉 Very professional salon, staff and nail cutting

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    • Groom-Me by Lisa-Marie Pty Ltd

      HI Tania,
      was a pleasure to cut Brax?s nails. See you soon xx

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  • Tiffany Wills
    Reviewed on Google

    You guys did an AMAZING job with our dog! Thank you! He came out smelling gorgeous and was so soft! Would highly recommend this dog grooming salon. It was a beautiful shop.

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    • Groom-Me by Lisa-Marie Pty Ltd

      Thanks Tiffany. I am happy to hear you had a fab experience. We take a lot of pride in our work. Have a great new year x

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  • Pam Everton
    Reviewed on Google

    What a lovely experience for my dog

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    • Groom-Me by Lisa-Marie Pty Ltd

      Hi Pam,

      thanks so much for the five ***** xxx

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  • Jason Kelton
    Reviewed on Google

    Best groomers we have found after trawling through about a dozen beforehand… They are pretty spot on with our requirements and always deliver within the allotted time… definitely recommend if you live in the area…

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    • Groom-Me by Lisa-Marie Pty Ltd

      Jason, appreciate your rating. Thanks a lot. See you soon and a happy new year xx

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  • Never Again
    Reviewed on Google

    Why are they so expensive? $100+ for a groom?!!! All they do is pat the dogs all day…

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    • Groom-Me by Lisa-Marie Pty Ltd

      Pat dogs all day long …. I wish 😉

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  • Georgie Scott
    Reviewed on Google

    My dog is a bit nervous and the girls were so friendly and gentle for his first grooming experience. He was returned to me looking beautiful and very happy!

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    • Groom-Me by Lisa-Marie Pty Ltd

      Hi Georgie, thanks a lot for the rating
      Happy new year xx

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  • Lyn Rochow
    Reviewed on Google

    Just picked up my 2 dogs first time being here. Really nice atmosphere and never seen my dogs look so fluffy and happy. Definately recommend going here:)

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    • Groom-Me by Lisa-Marie Pty Ltd

      Hi Lyn, thanks a lot for your review. x

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  • Marie Port
    Reviewed on Google

    My dog Felix was hesitant at first, as he always is when he is away from his mum. Now he absolutely loves visiting the store, and enjoys the play and stay. Felix loves the relaxed cage free environment, with air conditioning and a back yard area for the dogs to play. Felix loves all the staff. Lisa Marie is such an animal lover, she gives him organic treats and toys for all the dogs to play with. I would recommend Groom-me to friends and family big thumbs up ?

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  • Gabrielle Klepfisz
    Reviewed on Google

    Great service! Wouldn?t take my fur baby anywhere else!

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    • Groom-Me by Lisa-Marie Pty Ltd

      HI Gabrielle, thanks so much xxx

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  • Stacie Keillor
    Reviewed on Google

    I?ve worked at a vet for five years and I?m so impressed with how happy dogs return from their day at Groom-Me. Lisa-Marie and team know what their doing style wise and make it their priority to ensure the dog is comfortable and as relaxed as possible. No cages, plenty of space, and hugs and cuddles from all the staff. Plus a cute bow tie. The owner, Lisa is very transparent and welcomes visits to check out the beautiful shop which I really loved.

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  • Faith and Pierre Tè Angina-Kaan
    Reviewed on Google

    Such wonderful staff and passionate about their customers ( the dogs) We were looking after our friends dog for a few weeks while they were on holiday with weather thought Gypsy could do with trim The little darling came back looking like a million dollars. Cant recommend them enough.

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  • Beka
    Reviewed on Google

    I have been taking my dog Valentine to Lisa-Marie and her team since she began. Great service and a great team, who truly love the animals they groom. Keep up the great work Groom Me!

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  • Anna Puglisi
    Reviewed on Google

    My puppy thoroughly enjoyed the experience at Groom Me. Lisa-Marie and team are tremendous.

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    • Groom-Me by Lisa-Marie Pty Ltd

      HI Anna, thanks a lot. we love MILO x

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  • LJ Powell
    Reviewed on Google

    Great care taken when grooming dogs.

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  • Project P
    Reviewed on Google

    Unfortunately, my dog and a few of my neighbours? dogs had unpleasant experiences at this place . We had our dogs there for grooming and day care. However all of our dogs refused to go back into the shop after their first couple of visits . The girls does a good enough job with grooming I suppose, but they also have ?daycare? service , but I?ve seen and heard how they handle their dogs , and we?ve seen scars and cuts on our dogs as they come back from groom me. We wish our dogs could tell us what happened there… anyway it?s not just me, but also other dogs in the same area .

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    • Groom-Me by Lisa-Marie Pty Ltd

      Hello Project P, sorry to hear you had an unpleasant experience.
      Some dogs don?t like grooming 🙁 Even my own dog Roam is not a huge fan and doesn?t like to be in the salon. Does it mean I mistreat him and I am a bad dog mum ? Surely not – I love Roam, Kilda and Otto more then anything. He just doesn?t like to be there and thats fine.
      Same with your or any other dogs which come and visit us.
      Some love to come and some are unfortunately very scared.
      We truly love our job and enjoy every day with the pups.
      We do offer for owners to stay during the grooming process maybe it would be good for you to see how we actually handle the dogs. (Kisses + cuddles lol)
      You will be able to see what actually happens and how dog grooming works. 🙂
      We have now late Monday evenings so everyone is welcome to stay after work.
      As I mentioned would love to have some feedback over the phone or even an email so I know who you are ? Please contact us anytime during opening hours on 0399391079 or hello@groom-me.com.au
      Have a fantastic day 🙂

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  • Jess Taylor
    Reviewed on Google

    Groom-me is the best! Our little pup Alfie has been going there since his first groom (he is 9mths). He is a pain (and a half) to groom but Lisa Marie always gets the job done and him looking dapper. The main thing is he is never traumatised or affected when he gets home, so we know he is treated well!

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    • Groom-Me by Lisa-Marie Pty Ltd

      Thanks Jess, really appreciate your and Alfies loyalty 🙂

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  • Kate
    Reviewed on Google

    The team at Groom-me were so lovely and caring of my dog. They took the time to understand he was nervous around water so allowed me to come back with them and stay through the entire grooming process. We?ll definitely be back!

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    • Groom-Me by Lisa-Marie Pty Ltd

      Hi Kate, thanks a lot 🙂 your always welcome back 🙂

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  • Rob Breakwell
    Reviewed on Google

    Groom-me staff are very caring and highly recommended.

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  • Rebecca Leigh
    Reviewed on Google

    I?ve been taking my dogs to see Lisa for around 6 years. I?ve always been happy with the service.

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  • Ruth Krawat
    Reviewed on Google

    5 out of 5 from me & Nikki! Our first visit for a wash & cut. Nikki looks beautiful and the customer service was second to none x

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  • Frank Fockens
    Reviewed on Google

    Amazing job ???

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  • Jonathan Dunlop
    Reviewed on Google

    Recommended by local vet, definitely a good recommendation.

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  • Mika Munchkin
    Reviewed on Google

    Very impressed with Groom Me by Lisa-Marie who provided a kind and professional service. The care of my dog is paramount and Lisa-Marie holds the same attitude. Thank you for taking such good care of Munchkin!

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  • Jada Kooyman-Hardge
    Reviewed on Google

    I took my french bulldog Cookie here for the first time and she has come back looking clean, feeling so soft and smelling wonderful! 10/10 will be returning. Thank you Lisa & Team xx

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  • Benji V
    Reviewed on Google

    Professional and friendly!
    My dog always comes home looking great!

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  • Andy Hinton
    Reviewed on Google

    This place really cares about my dog child. I?ve tried a few in the area and I would t go anywhere else. Love your work ladies.

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  • Michael Biec
    Reviewed on Google

    Great service. Have been coming in for the last two years and have never had an issue. Friendly staff and my dog always looks amazing afterwards

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  • Marie Port
    Reviewed on Google

    Felix loves his visits!! ?

    The girls go over and beyond what is expected. At previous groomers Felix has returned home with wet ears. This is not the case at Groom-me. The girls pay attention to detail and put the time and effort into Felix to have him looking impeccable and ready to impress!

    Felix loves the freedom he has in the store as he is able to socalise with the other dogs whilst he awaits collection.

    The girls have developed a good relationship with him. Felix and I appreciate all your hard efforts. Thank you to the team at Groom-me.

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  • Crystal Smith
    Reviewed on Google

    Wonderful team & beautiful salon. Have been taking my ?special needs? rescue dog to Lisa Marie for 3 years – the team have always been patient, loving & kind. Always have the dogs best interest as #1…would never take my dog anywhere else. Highly recommended.

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  • Jordan Elliot
    Reviewed on Google

    We love love love Groom me very much! They always do a perfect job with my three dogs and all the staff are so loving, kind and gentle with their puppy clients. We wish we lived closer so we could visit more often!

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  • Merynne Hill
    Reviewed on Google

    Great groomers and great staff. They always do a great job and take very good care of our little old dog.

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  • Rachele Zannier
    Reviewed on Google

    Been taking my dog for grooming here for a few years now. I have tried lots of different grooming services in the past 8 years, and this place is the best one so far. They have great customer service and even gave me a tour of the place on my first time so that I was comfortable to leave my dog there, and they don?t use cages.

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  • Sarah Owen
    Reviewed on Google

    Fantastic staff that do a great job and look after the doggies so well. Very happy and recommend.

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  • Melody Tang
    Reviewed on Google

    Both of my dogs come for grooming, very attentive staff and I always love how cute my dogs look with their haircut ?

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  • Katherine Strain
    Reviewed on Google

    Monty always looks great and all the staff always take great care

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  • Rebecca Shackleton
    Reviewed on Google

    Lisa-Marie grooms and looks after our puppy George – he is excited when we walk there in the morning, and exhausted when he gets home. Lisa-Marie and her team take great care of George <3

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Rating

Business ID: 4159

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