PetSmart Richmond- Bella Terra love pets, and we believe loving pets makes us better people. That’s one of the many reasons we do Anything for Pets – because they will do anything for us. Anything for Pets is our commitment to pet parents, it’s how we do business and who we are as pet lovers. As the leader in pet care, we make our decisions based on how we can bring pet parents closer to their pets.
From dressing in matching costumes, to finding the perfect treats and toys, we innovate solutions and unique, must-have products to create more ways for pets to be a part of our everyday lives.
Our trusted and skilled associates share the same passion for pets as the pet parents we serve, helping pet parents choose from our offering of the largest variety of pet products and services in one convenient place – in your neighborhood or the palm of your hand. With more than 1,660 locations in North America, we pride ourselves on our unrivaled variety of pet food, treats, toys, and apparel, as well as our services including training, grooming, boarding and more.
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Business ID: 54793
Kayla Hernandez
I usually work with Monica who is very informative and gentle with my puppy chow chow Daisy. The first booking I made for my 9 week old puppy was a haircut she informed it is too early to shave her coat because it will not grow back the same. I booked her third booking yesterday and it was with Kaylee. Kaylee was rude and asked if I wanted a hair cut for daisy when I booked a trim. Mind you it was 7:30 AM my very active puppy was fighting to get out of my arms bc she loves attention. I was sleepy and at the time I completely forgot why she did not need a haircut. I told Kaylee multiple times that I wanted what Monica usually does for my baby. After she wouldn’t stop talking I finally agreed to a haircut then she tried to show me what Monica does for Daisy. She said she uses some shaver which is inaccurate because I looked at her History of bookings. Monica trims her like the original booking I made….. at that point I was upset. I said ma’am I just want to drop her off and go. Just do what Monica does… she said the check in process usually takes 10 minutes. I said with Monica it usually doesn’t. SHE PROCEEDED TO SPEAK POORLY OF HER AND SAY SHE DOES THE CHECK INS WRONG AND WHEN I TRIED TO CUT HER OFF BY SAYING MONICA IS GREAT WITH OUR DOG. SHE CONTINUED!!! VERY UNPROFESSIONAL. SHE ALSO MADE A SLY COMMENT ABOUT MY DOG WHEN I HANDERD HER OVER…. When I went to pick her up I guess she realized she shouldn’t have shaved her coat bc she was too young so she gave me free items and a coupon.. my fiancé realized later on why Monica told us not to cut her hair but by that time it was too late. I hope Monica doesn’t leave bc I will only book with her from this point. Kaylee you have issues that need to be addressed and instead of wanting to be right and prove the customer wrong .. do your research or listen to the customer.
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Айя Уразаева
Today we were in your store, so I want to thank Perla from the bottom of my heart 🥹🙌 she is very friendly and you can see how much she loves her work and pets, thank you very much, good person ❤️
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Linna Shang_katy1
Today I went to store for a portable double cats cage. Because I need to pick up my cats immediately so I had to assemble the cage in the store after paid for it. My cashier Jason was super helpful !! Jason helped me to put everything on and even asked other employee for a screwdriver for final assembly. I was so happy to have Jason helped me at that moment! He was so nice and kind, and always encouraged me not to give up. I love this experience at the location. Thank you, Jason.
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Laurie Maynor
We either come in or instacart. We like petsmart over petco. They have better varieties. We love the dog dentley products. We will buy alot of chicken and duck feet and chicken hearts.
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George Gutierrez
The gentleman that helped us (Elijah) was super attentive when letting him know what we needed for our bath and brush service. Our pup liked him a lot too. This petsmart is also super clean and organized with very friendly associates.
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Doug Goff
Our dog Scooter is a Bri/Poodle mix with a total coverage of curly, soft hair. He went to the PetSMart on the Grand Parkway in Richmond and Bri was his “stylist”!!! She did an incredible job fluffing him up and he now thinks he’s sooooo cool!!! Thanks so much Bri!!!
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Roland Jude
Great place. Few birds, alot of fish and cat adoptions.
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Kristin Scott
Good selection of fish and fish tank decor. I forget the gals name who helped us but she was kind and helped us figure out the right fish and food. Appreciate her.
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Maria G
My sister’s dog was injured yesterday during a bath and brush. He is a very friendly and well behaved golden doodle. I do not recommend petsmart for grooming services as there was been a lot of accidents and dogs dying or getting injured during their grooming appointment (nationwide). Most likely it was an accident and it was not the groomer’s fault. Petsmart provides a very stressful environment for the groomers and the dogs. At first they did not want to cover for the pet expenses but they ended up covering.
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Reem Al-zubeidi
We found exactly what we needed for our pets and the cashier was super nice and friendly and answered all of our questions.
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xDEADSOLO360x
Cats
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Guitar Daddio
I needed an old-school plastic pool for my puppy. I got one of those fold-up kind that the big guys can ship in the mail. They had plenty in stock. My dog could jump in and out of it. It will last forever (unlike the fold-up kind), and I couldn’t be happier to have a physical store to visit that had what I needed. Please visit these folks!
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Bahirokh Taefi
Good
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Jessica “Jess” Taliaferro
Store looks full and clean with great customer service. Thank you Conner and Jason for the warm welcome and taking care of my wife and I.
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K Drake
Monica !!!!!! Awesomeness!
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Belkis Gonzalez
Es extrana la distribution de la tienda mucho espacio desperdiciado y es complicado buscar las cosas
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Abigail Vera
The place doesn’t take care of their animals well enough. I have owned so many pets from rodents to fish. And I can honestly say a lot of the keep isn’t what it’s supposed to be.
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NATHAN KABUE
Very good.
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Augusto Posada
Nice 👌🏻Customer Service!.👏🏻😉
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chi towne
It was alright
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