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PetSmart Tucson (Broadway) love pets, and we believe loving pets makes us better people. That’s one of the many reasons we do Anything for Pets – because they will do anything for us. Anything for Pets is our commitment to pet parents, it’s how we do business and who we are as pet lovers. As the leader in pet care, we make our decisions based on how we can bring pet parents closer to their pets.

From dressing in matching costumes, to finding the perfect treats and toys, we innovate solutions and unique, must-have products to create more ways for pets to be a part of our everyday lives.

Our trusted and skilled associates share the same passion for pets as the pet parents we serve, helping pet parents choose from our offering of the largest variety of pet products and services in one convenient place – in your neighborhood or the palm of your hand. With more than 1,660 locations in North America, we pride ourselves on our unrivaled variety of pet food, treats, toys, and apparel, as well as our services including training, grooming, boarding and more.



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Reviews (20)

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4.5 out of 5.0
Rating 4.5

Review Summary


Here's a summary of the recent reviews on The Pet Community - Powered by AI
PetSmart Tucson (Broadway) shines as a beacon for pet owners, consistently praised for its friendly and helpful staff, who are always ready to lend a hand or a cuddle to your furry friends. While some shoppers crave a broader selection of brand names and note the occasional low inventory, the store is celebrated for its wide variety of pet care items, from essentials for dogs and cats to the more exotic needs of lizards, fish, and hamsters. Despite the sticker shock on certain items, such as crystal cat litter and specialty vet food, which reflects broader trends in pet care costs, the positive experiences like comprehensive puppy training, efficient curbside pickup, and a loyalty program that genuinely benefits multi-pet households keep customers coming back. The grooming services receive mixed reviews, with glowing praise for some groomers' care and expertise, although one isolated incident highlights room for improvement in customer service. Overall, PetSmart Tucson (Broadway) stands out as the go-to location for pet lovers, offering not just products but also a community for both pets and their owners.
Last Updated: 2024-02-22


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  • Rick Beck
    Reviewed on Google

    The staff is always super helpful while also being attentive and respectfully affectionate with my pet.

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  • rex meckle
    Reviewed on Google

    Quick and easy place to get pet supplies just wish they had more brand names to choose from and inventory was very low

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  • Alexander “Alex”
    Reviewed on Google

    Nice place to get your pets some good stuff

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  • May Bowers
    Reviewed on Google

    Always has what I need for my fur babies!

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  • James Lawhon
    Reviewed on Google

    Always surprised at the cost of everything cat related. Crystal Litter sky high when on the shelf, DM vet diabetic dry food $70 bucks for 10 lbs.
    also If one paid attention to last years inflation figures vets led at 197 percent increase in cost of service.
    I’m sorry to say between the two costs to an average family precludes having a pet.

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  • Gina Mascetti
    Reviewed on Google

    Friendly staff

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  • Shannan Diffey
    Reviewed on Google

    Best PetSmart I’ve been to in a time. Helpful and happy service.

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  • Elissa Earp
    Reviewed on Google

    Love this PetSmart! They always have what we need in stock and there are hardly ever any empty shelves. We did puppy training there as well and we would def recommend it to anyone inquiring! The curbside pickup is super quick. The lines inside are always long, as any PetSmart.

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  • jeramie belehar
    Reviewed on Google

    Had to use the restroom has a combination as for the combination they wouldn’t give it had to wait for an employee to unlock it for me which took a few minutes but employees were nice and helpful

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  • Mia Morgan
    Reviewed on Google

    This location is okay. Closest to my house currently and therefore convenient.
    I am not impressed with the cleanliness or their effort on keeping the aisles organized. It is often hard to find help, and the help received is not always delivered with any sort of enthusiasm.
    Few cashiers have been helpful and courteous.
    Reason why I keep up with PetSmart, is their loyalty program that actually makes a difference in multi pet household.

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  • Robert Morgan
    Reviewed on Google

    The people there were very helpful

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  • Stacy Mae Lemmert Haeck
    Reviewed on Google

    Great selection of dog items

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  • Carole Wood
    Reviewed on Google

    LOTS of things to choose from for dog supplies. I love when there are animals there for adoption.

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  • Diane Deas
    Reviewed on Google

    The staff was helpful in finding my stuff that I was looking for.

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  • Oscar W
    Reviewed on Google

    Went to Take our dog to get groomed with Sandy, on 10-17-23 sandy saw our small dog, said there was a mat on his ear and refused to groom him because of the mat on his ear, the mat was very small and I removed it in about two comb throughs, Sandy refused to give us a comb at the counter or even help. HORRIBLE CUSTOMER SERVICE STAY AWAY!!!!!!

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  • Sari N
    Reviewed on Google

    We get our 16 year old dog groomed here…Sheri is so good with her and to her!

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  • Sylvia Macias
    Reviewed on Google

    This was the 1st time I used the cat hotel services, all the staff are very professional, caring and attentive

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  • soile jones
    Reviewed on Google

    I’m

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  • Kyle Brennen Everly
    Reviewed on Google

    A wide variety of pet care items, mostly focused on dogs and cats but included “exotics” such as lizards, fish, and hamsters. Staff was friendly and helpful.

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  • Belen Hunt
    Reviewed on Google

    Best petsmart in town

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Business ID: 55265

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