PetSmart Tucson La Toscana love pets, and we believe loving pets makes us better people. That’s one of the many reasons we do Anything for Pets – because they will do anything for us. Anything for Pets is our commitment to pet parents, it’s how we do business and who we are as pet lovers. As the leader in pet care, we make our decisions based on how we can bring pet parents closer to their pets.
From dressing in matching costumes, to finding the perfect treats and toys, we innovate solutions and unique, must-have products to create more ways for pets to be a part of our everyday lives.
Our trusted and skilled associates share the same passion for pets as the pet parents we serve, helping pet parents choose from our offering of the largest variety of pet products and services in one convenient place – in your neighborhood or the palm of your hand. With more than 1,660 locations in North America, we pride ourselves on our unrivaled variety of pet food, treats, toys, and apparel, as well as our services including training, grooming, boarding and more.
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Review Summary
Here's a summary of the most recent reviews on The Pet Community
PetSmart Tucson La Toscana has become a talking point for pet owners in the area, with experiences ranging widely among its visitors. Many have praised the grooming services, highlighting the staff's kindness and professionalism, especially towards pets with special needs, such as older dogs or those with health issues. The salon staff in Tucson and groomers like Jon have received commendations for their excellent work, making pets look beautiful and feel comfortable. Customers like Anissa and the team of Judy and Greg have been noted for their helpfulness, providing great service and assistance with pet supplies, which has been a boon for those looking for specific items or deals, like the Puppy Guide that offers savings on supplies. However, the store has faced criticism for its customer service and selection. Some visitors have felt unwelcome due to staff behavior and an inconvenient store layout. Instances of perceived rudeness and a lack of acknowledgment from the staff have been disappointing for some, alongside comments about the store's selection not meeting every pet owner's needs. Despite these mixed reviews, PetSmart Tucson La Toscana has shown areas of strength, particularly in grooming and customer service from specific staff members. While there's room for improvement in customer interaction and product range, the positive experiences shared by many reflect a potential for the store to be a valued resource for pet owners looking for care and supplies for their furry friends.
Last Updated: 01/03/2024
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Business ID: 56599
Holly Parrish
The groomers are so careful and kind. They worked with my poodle who has a hip problem. He wasn’t sore or stiff after his groom and he loved going back!
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tyson lewis
Anissa was fantastic. Helped with all my questions and provided a great service.
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Tony McNab
Poor selection and rude staff. Been in here a couple of times for pet supplies and they never have what we are looking for. On my last visit a member of staff who was helping another customer literally came and stood right in front of me whilst I was looking at dog treats, without saying “excuse me” or anything – I guess I didn’t need to be looking at those treats. That will be the last time I go to any Pet Smart
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Steve E
Mediocre staff. Paperwork trumps care. I’d go elsewhere if you can
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OtakuGenetics
It’s pets mart always a great place to visit. I never even knew this one existed. It’s a smaller location than the normal ones but still a great clean store
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Ric Turner
Not a large store but conveniently located for quick needs. Good selection of foods.
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donna burgos
Friendly caring staff, our dogs are older in age with health issues and the groomers are professionals and attentive to their needs …. Especially with our Minn Penn who’s blind.
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Mia Morgan
Best salon staff in Tucson! After moving away from the area, I still return to Oro Valley for my dogs grooming appointments .
Helpful ReviewWe have a new puppy and purchased the Puppy Guide, which saved us ton of money on the supplies too.
Great service, great deals and always great finds on things that you didn’t know you need.
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Andrew Yentzer
I took my dog in for a nail trim and was in and out in less than 10 minutes.
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Ro Conn
Would not return to this to store again! Ran out over my lunch to pick up dog food ordered online to help a local rescue that needed a specific type of dog food. This location had it in stock and went there to pick it up. Decided to add on a wet topper to the dry dog food when at the store and so purchased those items in store. The person checking me out was not the person who confirmed my pick up order but a different sales person. After I finished purchasing additional food for the rescue, went to pick up the online ordered already checked out to me and the salesperson basically treated me as if I was stealing the bag of food. I told her twice that her coworker had already checked this out to me and she did not relent. Incredibly rude and I did not appreciate being treated like a thief after spending over $70.00 doing a good deed for a rescue dog. Instead of over training and making your staff zealots on loss of inventory how about training them on customer service. Head to the Oro Valley location further up Oracle for better service.
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Barry Emmons
Smaller store but way more efficient than others I’ve visited. Order online for fast turnaround
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Alana Kent
Love the grooming my dog got. He is absolutely beautiful now without the undercoat. Hardly any shedding. Thank You Jon great job.
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Rachel Huante
Good place ❤️
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Richard Garber
Thanks Gergory for the amazing assistance!
Helpful ReviewKeep working hard on those chemistry classes!
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Paula Kellysmith
Took my 2 dogs for bath and brush. Told them my one dog is difficult . This was the 2nd time there. The groomer bent to pet her she barked. He went to grab her paw and she was startled. He said she tried to bite him and refused to groom her. WOW if you work with dogs you need to have a little patience and give the dog a chance to get to know you. Needless to say find somewhere else to take your dog unless they are a perfect angel
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Janine Thompson
Excellent and friendly knowledgeable employees
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AR. M
Judy and Greg were friendly and helpful. They helped me pick out food, toys, and treats for my pets. Excellent service.
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Roman Abdukarimov
Petco is better
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delia dagnino
Everything is excellent
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Marie Delmonico
Seemed convenient, spent about 4 minutes in the store. Staff didn’t acknowledge us, and seemed to be bothered that we were shopping in an unfamiliar layout. We were yelled at to get out of the way to load merchandise into an already narrow isle (This was the middle of the day). Overpriced, unwelcoming. Major inconvenience.
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