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PetSmart Tucson (Irvington Rd) love pets, and we believe loving pets makes us better people. That’s one of the many reasons we do Anything for Pets – because they will do anything for us. Anything for Pets is our commitment to pet parents, it’s how we do business and who we are as pet lovers. As the leader in pet care, we make our decisions based on how we can bring pet parents closer to their pets.

From dressing in matching costumes, to finding the perfect treats and toys, we innovate solutions and unique, must-have products to create more ways for pets to be a part of our everyday lives.

Our trusted and skilled associates share the same passion for pets as the pet parents we serve, helping pet parents choose from our offering of the largest variety of pet products and services in one convenient place – in your neighborhood or the palm of your hand. With more than 1,660 locations in North America, we pride ourselves on our unrivaled variety of pet food, treats, toys, and apparel, as well as our services including training, grooming, boarding and more.



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Reviews (20)

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Rating 4.0

Review Summary


Here's a summary of the recent reviews on The Pet Community - Powered by AI
PetSmart Tucson (Irvington Rd) seems to be a real mixed bag for pet owners, but there’s plenty of positive chatter to wag a tail at. Customers have been barking up all the right trees about the friendly service, with special shoutouts to Lucia for her outstanding customer service. It's the go-to spot for those with furry, scaly, or feathery friends, offering a wide range of pet care services and flexible hours that keep both pets and their humans coming back for more. From the sounds of it, Cotton and a crew of three dogs are among the many satisfied regulars, finding all their pet care needs in one place. However, it's not all treats and belly rubs; some visitors felt the customer service was more of a cat nap, mentioning instances of confusion over store policies and a less-than-helpful vibe from a few staff members. Despite these hiccups, the clean adoption spaces and the generally attentive staff have made it a preferred destination for many pet owners. While there’s room for improvement in customer interaction and facilities, PetSmart Tucson (Irvington Rd) continues to be a bustling spot for pet essentials, even if it might mean paying a tad more for the convenience.
Last Updated: 2024-02-22


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  • Joe Otero
    Reviewed on Google

    Good friendly service.

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  • John Cuestas
    Reviewed on Google

    Needed to buy some turtle 🐢 and Cat food

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  • Tomas Polo
    Reviewed on Google

    Lucia is the best! Great customer service.

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  • Manuel Morales
    Reviewed on Google

    I can only thank the staff who assisted me that day because they were very friendly and solved a problem that I had had for a year.

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  • Robert Dauenhauer
    Reviewed on Google

    Cotton loves coming here! Very committed staff, flexible hours, and pet care plans. All our pet care services in one place and always a good time visiting, highly recommended!

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  • Yazzi Yazzi
    Reviewed on Google

    Turtles 🐢

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  • Badabing Badaboom
    Reviewed on Google

    They take care of all my pet needs. I have 3 dogs.

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  • David Leon
    Reviewed on Google

    My go-to for all my furbaby needs 🦴

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  • M
    Reviewed on Google

    First and last time coming to this location.
    Was looking specifically for a specific Beta fish and did not find any. When I asked the lady in the front if they had any others in the back (like their sahuarita location) she looked lost and confused. When I asked her about a return policy, she was clueless and directed me to another employee. They were not able to make a return from another pet smart location. Which is absurd. Their customer service is not good and they know nothing about their store/policies.

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  • Sarah Stutsman
    Reviewed on Google

    I will say, out of all the local petsmarts, this one seems to keep the adoption spaces for really clean and tidy. Staff is pretty friendly and attentive as well.

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  • Roberto Navarro
    Reviewed on Google

    It is impossible to believe that there are no public restrooms. I have a family mener who need to use the bathroom frequently and this was not available. After an hour of shopping we where forced to leave a in order to find accommodation. Is this now a third world country. Unbelievable! No acomodation if you have a disability!

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  • Desi Triantafelo
    Reviewed on Google

    I called at 3:03p.m. September 5th 2023. I got a woman on the phone and she continuously cut me off while explaining my dog had gotten ringworm. She insisted on me going to the vet(which she would’ve known I already have if she’d not cut me off), then when I tried to tell her I was looking for a lime sulfur dip or spray, I was halfway through my sentence and she hung up on me. I feel it was very uncalled for, I was not being rude and was trying to be very polite, so there was no reason for her to act this way. I’ve been going to this store for 2yrs and I will never give them my business again after being treated so poorly by a woman who obviously doesn’t like her job.

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  • Szell Zoltan
    Reviewed on Google

    Im always come here.
    Staff are great.

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  • Tech Savvy
    Reviewed on Google

    Gotta love this place

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  • Erick Acosta
    Reviewed on Google

    I give 1 star because the fact of buying stuff there, but the service today was horrible… looked all the way around the store for some one to help me out whit questions, didnt found no one, walked to cashier, there was a guy whit horrible customer skills and a girl whit colores hair that told me, she was gonna go help me and instead. She did different stuff around the store. I decide to just get any dog food and procede to cashier, on my way out, this girl whit the colores hair try to excuse her self on my way out and the kid at the cash register was just a smart talk kid… horrible experience, and they wanna say they have profesional services. Gees,now this days they sell the look but not the services. The excuse of the kid was, you know how the sistem is now this days….

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  • Carmen Arellano
    Reviewed on Google

    EL Estacionamiento no es un problema. Tienda recomendada ✅

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  • Angelica B
    Reviewed on Google

    I like the store it’s clean and had good variety. I feel it is a bit over priced compared to online sources for the same products.

    Update: still is overpriced but convenient if I need something today.

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  • Debbie mcmillan
    Reviewed on Google

    Employees were pleasant and helpful

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  • Danica Aguilar
    Reviewed on Google

    One of the employees working at the vet side of Pet Smart gave me a very unpleasant smile, looked very fake, and was inappropriate. It felt like she was discriminating towards me. I was trying to take my dog to get his shots and a check up. Didn’t feel welcomed there, especially by her. Don’t judge a book by its cover.

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  • Stephanie Watson-Barry
    Reviewed on Google

    Great service

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Rating

Business ID: 55271

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